Sky Pilot ‑ Digital Downloads
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Great App , Need Preview Features Also
Hi there, Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying the app so far. Thank you also for the feedback regarding preview features! You’ll be happy to know that we are actually planning something very similar for a future update. We’re always looking for ways to make the digital shopping experience better for your customers, so stay tuned for that! We appreciate your support and your help in making Sky Pilot even better. Best, Shop Circle Team
The customer support chat was TOP NOTCH!!!
Hey there, Thank you so much for your kind words! We’re thrilled to hear our customer support chat made such a great impression—it really means a lot! If there’s ever anything more we can do for you, just reach out. Best, Shop Circle Team
We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored. We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and push email notifications to previous purchasers.
Hey there, Thank you so much for sharing your experience! We’re thrilled to hear Sky Pilot has become your favorite for handling digital downloads and that the app meets your needs so well—even in the free version. It’s great to know that the ability to update products and notify previous purchasers has been helpful for your workflow! If there’s ever anything more we can do for you, just reach out. Best, Shop Circle Team
A great way to store and sell digital products. Customer service was really helpful - thank you.
Hey there, Thank you so much for your kind words! We’re thrilled to hear you find Sky Pilot a great way to store and sell digital products, and that our customer service was helpful—your feedback really makes our day! If there’s ever anything more we can do for you, just reach out. Best, Shop Circle Team
Hey there, Thank you so much for the 5-star rating! We’re thrilled to have your support—it really means a lot! If there’s ever anything we can do for you, just reach out. Best, Shop Circle Team
I have been using this app for a number of years now. Support it top notch. Stable and solid app. Definitely recommend!
Hey there, Thank you so much for your kind words! We’re thrilled to hear you’ve enjoyed using the app over the years and that our support has been top-notch. Your recommendation means a lot to us! If there’s ever anything more we can do for you, just reach out. Best, Shop Circle Team
Contact customer service to solve the problem perfectly, a great experience
Hey there, Thank you for sharing your experience! We’re delighted to hear our customer service was able to solve your problem perfectly and that you had a great experience with us. If there’s ever anything else we can help with, just reach out! Best, Shop Circle Team
Axel was great, he provided fast and professional customer service, I am happy with the app. <3
Hey there, Thank you so much for your kind words! We’re thrilled to hear Axel provided fast and professional support and that you’re happy with the app—it really makes our day to hear feedback like this! If there’s ever anything more we can do for you, don’t hesitate to reach out. Best, Shop Circle Team
Installed it today on an existing website. No problems.
Hey there, Thanks for sharing your experience! We’re glad to hear the installation went smoothly on your existing website—makes us happy to know things worked without a hitch! If you run into anything or need a hand, just reach out. Best, Shop Circle Team
Cherose was amazing. She was patient and worked with me every step of the way. As long as I get customer service like this I will continue to use Sky Pilot.
Hey there, Thank you so much for sharing your experience! We’re thrilled to hear Cherose was able to guide you patiently every step of the way. Knowing our support makes a difference like this is exactly why we do what we do! If there’s ever anything more we can do for you, just give us a shout! Best, Shop Circle Team
Awesome app, Awesome support!
Hey there, Thanks a ton for the fantastic review! We’re so glad to hear you’re loving the app and that our support has been helpful—your enthusiasm really made our day! If there’s ever anything more we can do for you, don’t hesitate to reach out! Best, Shop Circle Team
Cherose was an absolute pleasure to work with. She helped me navigate Sky pilot quickly and efficiently and properly positioned asking her team for support for things she was unsure of, which I really appreciate not being given a guess answer. Sky Pilot would do well to make sure they keep her on the team!
Hey there, Thank you so much for your kind words! We’re thrilled to hear that Cherose was able to help you navigate Sky Pilot efficiently and provide clear support; your feedback means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
The best app :) Easy to use and solid support
Hey there, Thank you so much for your kind words! We’re thrilled to hear you find the app easy to use and that our support has been helpful; your feedback means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
Great app, I've been using it for a couple of years now and great support! Highly recommend!
Hey there, Thank you so much for your kind words! We’re thrilled to hear you’ve been enjoying the app and our support over the years; your recommendation means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
Excellent and fast customer service!
Hello there, Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service! If you ever need anything else, we're just a message away! Cheers!
Amazing customer support! Fast and easy to deal with!
Hello, Thank you for the great feedback! We're glad to hear you had a smooth and efficient experience with our support team! Should you need anything else, just reach out; we're always available for assistance! Cheers!
とても親切な対応をしてただけました。 わかりやすく丁寧でした。 ありがとうございます。
Hello, Thank you so much for your thoughtful review! We're really glad to hear that you had a positive experience and that our support was clear, polite, and easy to understand. Providing helpful and kind assistance is something we truly care about, so it means a lot to hear that it came through. If there's anything else you need in the future, please don't hesitate to reach out—we're always here to help! Best, The Shop Circle Team
I really appreciate how quickly your customer support team responds.
Hey, Thank you—we really appreciate you taking the time to share that! We're committed to providing fast and reliable support, so it's great to know our team was able to assist you promptly! If you ever have more questions or need help again, we're here for you! Cheers!
Sehr nette Supporter, die rasch Hilfe leisten. Danke
Hey there, Thank you so much for your kind words! We're really glad to hear that our support team was friendly and quick to help! If you need anything else, we're always here for you, just drop us a message! Cheers!
I would luv to give zero stars if I could. It's not as user friendly as they say. If you're not familiar with tech like me I definitely, definitely would not use the Sky Pilot app. Every time I reach out to customer service, I tell them I'm not tech savvy and they chat back or leave messages like I'm a tech support specialist..and they are very vague with their instructions. It's so frustrating because they give these hard to understand instructions and I have to reach out to them again and ask for easy to understand answers. Then some of the answers aren't correct and I'm sent on a wild goose chase to get the answers I need. When chatting with the reps it takes them so long to respond back with an answer to my question, 3 to 4 minutes. I asked one rep why it takes them so long..he said they are helping several people at once. I was on a chat for over 2 hours and my question still wasn't answered. I am a patient and considerate person however as a business owner dealing with Sky Pilot and Shopify, I've lost money and I'm sure clients as well. I'm not blaming the reps as much as I'm blaming the business..because the representatives are probably overwhelmed and overworked. I have had such bad experiences, and tears of frustration. It's been unbearable and unbelievable.
Hello there, Thank you for your feedback, and we're really sorry to hear about the frustration you’ve experienced; we understand how challenging it can be when things aren’t going smoothly, and we genuinely want to help resolve the issues you’re facing. We reached out to you via email two weeks ago to address the concerns raised in your review, but we haven’t received a response yet. In that email, we mentioned that in order for us to fully assist you, we need the collaboration request to be accepted in Shopify. Without it, we’re unable to access your store to resolve the issues directly. Once you accept the request, if you're still willing to do so, we will be able to guide you through any remaining steps and ensure everything is working as it should. We also understand the frustration with response times, and we apologize for any delays you experienced. Our team sometimes handles multiple chats, which can sometimes cause some wait times, but we are committed to offering thorough and effective support. We hope we can move forward and get everything resolved for you, so please let us know once the collaboration request has been accepted, and we’ll get things back on track - we're here to help. Best, The Shop Circle Team
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