Sky Pilot ‑ Digital Downloads
Sell ebooks, digital downloads, digital products & PDF fast.
Rating
4.8
feedback
367
chart
#2,933
All reviews
April 22, 2025
The best app :) Easy to use and solid support
Hey there, Thank you so much for your kind words! We’re thrilled to hear you find the app easy to use and that our support has been helpful; your feedback means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
April 19, 2025
Great app, I've been using it for a couple of years now and great support! Highly recommend!
Hey there, Thank you so much for your kind words! We’re thrilled to hear you’ve been enjoying the app and our support over the years; your recommendation means a lot! If there's anything else we can do for you, just reach out! Best, Shop Circle Team
April 9, 2025
Excellent and fast customer service!
Hello there, Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service! If you ever need anything else, we're just a message away! Cheers!
April 4, 2025
Amazing customer support! Fast and easy to deal with!
Hello, Thank you for the great feedback! We're glad to hear you had a smooth and efficient experience with our support team! Should you need anything else, just reach out; we're always available for assistance! Cheers!
April 3, 2025
とても親切な対応をしてただけました。 わかりやすく丁寧でした。 ありがとうございます。
Hello, Thank you so much for your thoughtful review! We're really glad to hear that you had a positive experience and that our support was clear, polite, and easy to understand. Providing helpful and kind assistance is something we truly care about, so it means a lot to hear that it came through. If there's anything else you need in the future, please don't hesitate to reach out—we're always here to help! Best, The Shop Circle Team
April 1, 2025
I really appreciate how quickly your customer support team responds.
Hey, Thank you—we really appreciate you taking the time to share that! We're committed to providing fast and reliable support, so it's great to know our team was able to assist you promptly! If you ever have more questions or need help again, we're here for you! Cheers!
April 1, 2025
Sehr nette Supporter, die rasch Hilfe leisten. Danke
Hey there, Thank you so much for your kind words! We're really glad to hear that our support team was friendly and quick to help! If you need anything else, we're always here for you, just drop us a message! Cheers!
March 6, 2025
Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing
Hey there, Thank you for your review. We understand how the product description taking up too much space on the download page can be frustrating, and we apologize for any inconvenience this has caused. We emailed you a few days ago regarding this issue but haven’t yet received a response. In that email, we mentioned that the product description is pulled directly from your Shopify product page, and there are a couple of ways to adjust it. We’re happy to assist you with the best solution - please feel free to respond to our email, and we’ll guide you through the process. We’re here to help, and we're looking forward to resolving this for you. Best, The Shop Circle Team
March 6, 2025
Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in.
Using app
About 20 hours
Total reviews
1
Average rating
3.0
Hello, Thank you for your review, and we appreciate your feedback! We understand that large file uploads can take some time, especially with files as large as 5GB, like yours. Unfortunately, that’s just the nature of big uploads. We also noticed you mentioned needing to use your email to log in to access the file - we’re glad Nitesh was able to assist you in disabling that feature, so you can access the file directly without logging in. We emailed you after your review to see if there’s anything else we can do to improve your experience, but we haven’t received a response yet. If you have any other concerns or need assistance, please feel free to reach out - we’re happy to help and ensure you have the best experience possible. Best, The Shop Circle Team
March 3, 2025
I had the pleasure of working with Cherose this evening and she was very resourceful. The one thing that made me choose your app over the others was the fact that you had such high customer service reviews. I totally understand why. Cherose did not drop the ball! She is exceptional in every way. This is my first time working with the app, and I am very pleased.
Hey there, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience working with Cherose. We take a lot of pride in our customer service, and it’s wonderful to know that it made a difference for you! We look forward to continuing to support you! If there is anything else that we can do for you, please let us know! Cheers!
Feb. 26, 2025
The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot!
Hello there, Thank you so much for your incredible review! We're thrilled to hear that the support you received from Nitesh stood out to you. Our team works hard to provide the best service, and it’s wonderful to know that their expertise made such a positive impact on your experience! Thanks again for choosing Sky Pilot, and we look forward to continuing to support you! Best, The Shop Circle Team
Feb. 22, 2025
Very good customer service, at any time of day.
Hey, Thank you for your review! We’re thrilled to hear that you’ve had a great experience with our customer service, no matter the time of day; we’re always here to help, and it’s wonderful to know that our support has made a positive impact on your experience! Feel free to reach out anytime if you need further assistance - we’re happy to help! Cheers!
Feb. 21, 2025
They were quick to help me with their app when I was changing themes in Shopify and make it functioning.
Hello there, Thank you for your review! We're glad to hear that our team was able to assist you quickly while you were changing themes in Shopify and ensure everything was functioning properly! If you need any further assistance or have any other questions, feel free to reach out—we're always here to help! Cheers!
Feb. 21, 2025
Hello, Thank you so much for the 5-star review; we really appreciate your feedback and are glad to hear you’re happy with our service. If you need anything in the future, don’t hesitate to reach out! Best, The Shop Circle Team
June 22, 2025
A Heartfelt Thank You to Sky Pilot! I am beyond grateful for Sky Pilot—an app that has completely transformed the way I deliver digital products to my customers. From the very first moment, I felt the seamless integration, effortless automation, and incredible reliability that this app provides. What I Love the Most: Instant & smooth file delivery – no headaches, no delays! User-friendly interface that makes everything easy and intuitive. Outstanding support – truly kind and caring people behind the scenes. This isn’t just an app—it’s a gift that allows me to share my work with the world effortlessly. It embodies the true spirit of giving and receiving, making digital transactions feel natural, smooth, and meaningful. To the Sky Pilot team: thank you from the bottom of my heart for creating something so valuable. Your work makes a difference, and I send you all my gratitude, love, and appreciation. If you’re looking for the perfect digital delivery solution, look no further. Sky Pilot is the one!
Hi, Thank you so much for your incredibly kind words! We’re thrilled to hear that Sky Pilot has made such a positive impact on your digital product delivery. It means the world to us to know that our team and features have helped make your process smoother and more meaningful. Your appreciation truly motivates us to keep improving and providing the best experience possible! If you ever need anything, we’re here to help; thank you again for the heartfelt review! Best, The Shop Circle Team
Feb. 8, 2025
Hello there, Thank you for your feedback. We’re sorry to hear you had trouble with our app and that our support didn’t meet your expectations. We did reach out privately via email to offer further assistance but didn’t hear back from you. If you’re still experiencing issues, we’d be happy to help resolve them—please feel free to reply to our email or reach out again at any time. Thank you, The Shop Circle Team
Feb. 1, 2025
I'm somewhat of a Shopify novice, and I find Sky Pilot very simple to use and they provide excellent support. Give it a try.
Hey there, Thank you for the wonderful feedback! We're so glad to hear that Sky Pilot has been easy for you to use, especially as you're getting started with Shopify; our support team is always here to help, and we're excited you’ve had a positive experience. Thanks for recommending us—let us know if you need anything else! Best, The Shop Circle Team
Jan. 29, 2025
great service
Hey there, Thank you for the kind words; we’re so glad to hear you’re enjoying the service! If there’s anything more we can do to help, feel free to reach out anytime! Best, The Shop Circle Team
Jan. 29, 2025
What makes this app stand out are three things: 1 - excellent customer service anytime I have a question 2 - it makes it so easy to do things like make files from a past order expire immediately so that you can provide new files, change the files associated with a product going forward, add new downloads to a product, etc. 3 - create free downloads on the fly for customers
Hey there, Thank you so much for the fantastic review! We’re thrilled to hear that our customer service, ease of managing your files, and the ability to create free downloads have been helpful to you. We always aim to make things as seamless as possible, and it’s great to know that those features are adding value to your experience. If you ever need further assistance or have more ideas for us, don’t hesitate to reach out! Best, The Shop Circle Team
Jan. 24, 2025
Very helpful support. I was still on the fence about purchasing a paid plan and they gifted me an extra amount of storage to trial. Thanks alot :)
Store
My Store
Using app
15 days
Hey there, Thank you for sharing your experience! We're so happy to hear the extra storage helped you make your decision it's great to know that our support made a difference! We're here if you need any further assistance! Best, The Shop Circle Team