Tiny SEO Speed Image Optimizer
All reviews
I have loved using this tool and the customer service has been outstanding! Chris, in particular, has been so patient in walking me through a few things to get set up, but all the staff has helped at some point since I've been using it awhile. It's nice to have the pics resized and broken links taken care of so I can spend my time doing other things in the business. I definitely recommend this App!
Amazing Service from Julia got our site speed to where we wanted it. Always on hand to help.
Good app and very helpful support
I love it! I still need to learn how to use a few of its tools, but so far, customer service and everything I tried have been great!
Amazing app, amazing customer service
Great customer service and support. Learnt a lot about SEO optimisation and seen improvements in my organic traffic already.
There are many optimization apps available on Shopify, and it can be a tough decision to choose the right one. After much comparison and deliberation among the numerous apps, we decided to go with Tiny, and we have no regrets about that choice. Any app can encounter issues during the installation process. The most important thing is whether you can receive proper support when such problems arise. We had a great experience with Tiny. They provide support with utmost delicacy, honesty, and thoroughness. In particular, our contacts, Simon and Julia, provided us with the highest level of support that we had never experienced on Shopify before. The installation issues were resolved smoothly, and we subscribed to Tiny after experiencing it firsthand. While everyone may have different needs, Tiny was the solution we needed the most. It allowed us to easily resolve tasks that used to consume a tremendous amount of time, enabling us to focus more on other tasks. We sincerely want to express our gratitude to Tiny. While there are many good companies and apps in India and Vietnam, the fact that Tiny’s company is based in the UK in Europe was the biggest reason for our choice. If you need an optimization app, we confidently recommend trying Tiny at least once. We are sure you will be satisfied.
Very user-friendly and intuitive. Support is also 10/10. Really going out of their way to help out even if you are on Free Plan.
I can't say this actually fixed my problem, but it does help fix a lot of the problems fairly easy. Such as adding Alt="names" to all the images, fixing the broken links, resizing images, lazy-loading (although I believe Shopify kind of already has lazy loading rendered into the images), and more features. As it stands, my page speed hasn't really increased, maybe marginally, but it still removed a lot of the headaches. I give this 5 stars mostly because the customer support was very helpful.
Zero Stars for Snakes!!! They keep charging you after you delete the app before the trial period ends. I was charged twice in the same month for my other store. Here is what they say, Shopify told us that you need to reach out to them and they will explain where the refund that we issued went. The refund is in Shopify credit and most likely It was used for another app or Shopify plan Itself. Due to privacy reasons they cannot disclose exactly where It was used, but If you provided both of the screenshots I sent to you - Shopify will explain that we refunded you and where the refund went. What they said, Sorry for the late reply. I was talking to Shopify about It. So the invoice was created on June 8 (after 3 day trial) and billed on June 30: And we refunded you on June 22 for the June 8 - July 8 period. You had a single charge and we refunded the full amount. Here is my app info that had a 30 day trial. June 21 - App uninstalled June 4 - App installed There is no refund credit on my account except one for today and the money does not go back into your account either. Shopify support is now transferring it to their billing department to resolve the issue. These people are liars and snakes and will continuously send emails to try to make you sign up again. This app messed up ALL of my stores. BEWARE INSTALLING THIS APP FOR YOUR STORE!
If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Update: We did everything correct here, we refunded the merchant the full amount in Shopify credit, but due to Shopify billing, our issued credit was applied else where. Shopify told us that the merchant was informed where the credit was applied, but still decided to leave a review while they previously had left us a highest rating review. Billing reviews are really sad to get due to apps not having control over billing. Old response: Hi, Julia here. I deleted our CEOs reply as I feel really hurt about your review. Please understand that there is no point in not refunding you and ruining our reputation. We have been in conversation about your 3 stores and I went out of my way and refunded you for all of the 3 stores and for 2 of them I convinced my team to provide you with a free one year trial because you said you cannot afford the subscriptions.. Refund for this store: https://prnt.sc/NHd47e7ULEAJ Refund for tc-beauty.com: https://prnt.sc/iu4lG9IqVFAl Refund for olivermontessori.com: https://prnt.sc/lktYKisK5De5 You even had left us a review previously for the quality support I provided. This was your review: https://prnt.sc/Pe_ksKB8PTcK We even reached out to Shopify and asked if we did something wrong, but they confirmed that we did everything correct: https://prnt.sc/1d4hnzeLxYJF And again, caring for you I reached out to Shopify today and pushed them to do a direct refund faster. Which they did for True Colour Beauty and Oliver & Company Montessori Toys. I really cared for you when we were talking, helped as much as I can and because of the Shopify billing misunderstanding you're calling me a liar, a snake. I feel really hurt as I gave out my best for you. :( I wish we could have a conversation between us and I could again explain where Shopify support misinformed you and that we did everything correct like Shopify superior support said: https://prnt.sc/1d4hnzeLxYJF
Terrible predatory app. I used the trial version and ran through a few images. I didn't see the results I wanted and cancelled before the end of the trial. They still charged my shopify account $67!! Stay far away, just optimize your images yourself. You'll have better results anyway without another app slowing your store down.
If you are reading this and are having billing issues, please email us at [email protected] - we resolve 100% of the cases related to billing. --- Update: It's really sad to get review for billing, especially when our app did everything correct. We reached out to the merchant, explained why they got charged and refunded the full amount: https://prnt.sc/z0FhukoML3v_ The reason the merchant was charged is because they used the app over trial, uninstalled and got charged at a later date for the pending charge. This happens all the time and we always refund on request. It's really sad to see reviews instead of receiving an email for billing issues when we can resolve them within minutes, especially when we get reviews published only after 24h or more so we cannot react fast to the issue at hand. We wish the merchant all the best and hope their store succeeds! Also If you are reading this review, just email us and we will sort out all of your billing issues within 24 hours of your email!
Thank you so much Simon for being so helpful and patient, am really happy with the app and its functions but also with the amazing support!
Ich habe die App als Allrounder Tool für meinen Shop installiert. Die Möglichkeiten sind vielfältig und für nicht so versierte Benutzer relativ selbsterklärend. Ansonsten hilft der sehr freundliche, kompetente und kulante Support gerne weiter. Die eher zweckmäßige, dafür logisch aufgebaute Oberfläche empfinde ich als echten Vorteil zu anderen Tools Ich bleibe dem TinyIMG gerne treu. Vielen Dank für Eure Hilfe und viele Grüße aus Deutschland.
Have just started using this app and have found it useful and easy to use, the support staff have been very helpful and quick to respond to my queries. (Special thanks to Julia for help today :)
Tiny SEO Image is incredibly user-friendly and has made a noticeable difference in my website’s speed and SEO performance. Whenever I’ve had a question, customer service has been prompt and helpful. TinySEO has made managing my site’s images a breeze. Highly recommended!
Love this App for making our stores SEO a breeze! It also did wonders speeding up our page time by effortlessly resizing our hundreds of images in a matter of minutes! The customer support has also been top notch!
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