SmartBot: Leading AI Chatbot
SmartBot - AI-Powered Customer Support Solution for Shopify
Rating
4.8
feedback
216
chart
#171
All reviews
Rating Breakdown
Review RSS Feed
July 18, 2024
Bietet ausreichend Basismöglichkeiten und ist sehr einfach zu pflegen. Chat-Bot ist bis auf die üblichen KI Fehler durchaus sehr gut.
July 15, 2024
实用方便
Dear 永春芦柑, Thank you for your great feedback! 😊 We're so happy to hear you find our tool practical and convenient! 🌟
July 14, 2024
je l'utilise sur mon site et c'est très pratique ça remplace la FAQ et mes clients l'adore!
Hey BetterBody, Thanks a lot for your kind words! 😊 We're delighted that our tool is so practical and a hit with your clients! 🌈
July 13, 2024
We are surprised at it ability to learn..
Shop Rangeet, we appreciate your feedback! 🙏 We're glad our AI's learning ability has surprised you.
July 13, 2024
So far it has been great. i like that i can customise the AI
Hey Glam Bam Girls, Thanks a bunch for your lovely feedback! 😊 We're delighted to hear you enjoy the customization features. 🌈
July 12, 2024
Amazing app so far!! The AI is great at learning the ins and outs of the site quick. Highly recommend.
Your feedback means a lot, HIGH TIDE. 🙏 We're glad our AI is learning quickly! 👍✨
July 5, 2024
So I'm just trying this out today and so far wow. Easy to set up and I love how every question I ask not only did I got a solution but was reccomended products that where available in my store. Fucking amazing it's a beauty
Hi Cupid Beauty Supplies, We appreciate your support and enthusiasm! 🌈 We'll keep providing top-notch service.
June 28, 2024
Dear Tamra.Shop.Social, Thank you for your fantastic review! 😊 We're delighted you find our solution powerful and easy to use. 🌟
May 30, 2024
Nice
Your feedback is invaluable to us, Smartfashion. 🙏 We're glad to meet your expectations! 👍✨
May 9, 2024
There should be an option to Transfer the chats to a live Agent. Overall happy with the experience.
Thank you for your feedback, Instagem! 🌟 We are thrilled to hear that you are overall satisfied with our service. The feature you need has been implemented in the latest version of our other software, BestChat. You are welcome to download and experience it.
July 18, 2024
I love the Smart Bot, but I had to remove a star because of the monthly cost. Otherwise, it is an essential app to have when the need to answer customer questions about products arises.
Hi Ellima Accessories Boutique, we truly appreciate your positive feedback and creative ideas! 😊❄️ We're thrilled to hear that our tool has been valuable to your store. We'll explore adding more customization options for the Smartbot during the holiday season.
March 24, 2024
Best AI chatbot in the shopify market.
Hi Newretro, we really appreciate your praise! It's great to hear you think we're the best in the market. 😊
Feb. 23, 2024
Application révolutionnaire, le service client est juste : FANTASTIQUE. Très à l'écoute, étude chaque cas et vous aide dans votre paramétrage, en plus de ca que vous ayez pris un abonnement ou non, vous êtes toujours très à l'écoute. JE RECOMMANDE FORTEMENT.
POKEPRINT™，Merci pour votre avis! Je suis honoré et inspiré par votre note élevée, et que vous soyez abonné ou non, nous sommes toujours là pour vous aider. 🙌💬
Feb. 6, 2024
eenvoudig te implementeren en werkt direct
Hello, Retro Cycling, thank you for your positive feedback! I'm glad that Smartbot could provide you with a wonderful experience. 🌟
Feb. 1, 2024
Poor customer service no phone number for support
Hi, We apologize for any inconvenience you've faced. We've tried contacting you several times, but have not received a response. If you have specific issues, please reach out to our customer support email at [email protected]. We're committed to resolving any problems or concerns you may have. Thank you for your understanding.
Jan. 28, 2024
I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.
We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions. Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection. If you have further questions or need assistance, please feel free to reach out directly.
Jan. 26, 2024
This app is incredible. It is also an excellent pre-sale instrument. I would urge organizations that manage a significant volume of interactions to give it a shot. It reduces the volume of email inquiries received by promptly responding to customers' inquiries. It provides insight into the desires and needs of your customers.
Hi AfriCan Immigration & Education, Thank you for taking the time to share your feedback with us! We're so happy to hear that you've had a positive experience. We're always looking for ways to improve and meet your needs even better. 🚀 If there's anything specific you'd like to see in future updates or if you have any suggestions, please don't hesitate to let us know. Your satisfaction is our top priority! 💡
Jan. 24, 2024
I just love this App!! This Smartbot is like a Human Form that provides great customer service to my customers. I am sometimes applauding on the deliverance it gives to the customer. I will recommend every Store Owner to install this App. It really helps 24 hours around the clock on question you wouldn't have time to stop and answer. I love my new friend!
Thank you, 901 FASHION, for such a positive review! We're really pleased to hear that Smartbot feels like a human assistant to you, providing great service to your customers. Your recommendation of Smartbot as a 'new friend' to other store owners is highly appreciated.
Jan. 20, 2024
Great tool but it would be better if there was an opportunity to join the chat to answer any sticky questions.
Thank you so much for sharing your thoughts with us! We're thrilled that you find our tool great. We understand your suggestion about joining the chat to address sticky questions, and we're actively exploring ways to enhance our features. If you ever have more ideas or feedback, feel free to let us know.Thank you for choosing SmartBot.