SmartBot: Leading AI Chatbot
SmartBot - AI-Powered Customer Support Solution for Shopify
Rating
4.7
feedback
339
chart
#143
All reviews
Review RSS Feed
Sept. 6, 2024
Good app. Answers quickly and almost always correctly. But you can be trained.
Thank you so much for your kind words, SHEMAX CANADA! We're glad to hear our app is helping you. Your feedback inspires us to keep improving! 😊
Sept. 6, 2024
Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them. Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique. In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.
All About Vibe, thanks for sharing your experience! 😊 We hear your concerns about outdated info and order details and will seriously consider enhancements. We’re committed to better support!
Sept. 6, 2024
Nice
Hey Masala Potli,Your feedback truly brightens our day! 😊
Sept. 6, 2024
Could use more free chats instead of that price but overall good so far
Using app
About 2 months
Total reviews
1
Average rating
4.0
Your insights are valuable, EUROLUX KITCHEN BATH FLOOR AND MORE! We appreciate your positive remarks and will carefully consider your suggestions for improvement. Thank you!
Sept. 6, 2024
From personalized product learning to inventory tracking and automating routine inquires. SmartBot: Leading AI Chatbot is substantial in the ecommerce growth merchant businesses. 10/10 highly always recommend.
Thank you so much for your kind words, Street Rider Apparel! We’re thrilled our SmartBot is helping your business grow. Your recommendation means everything to us! 😊
Sept. 6, 2024
Great job answering the questions
Hi Wade Designs, thank you for your positive feedback! We appreciate your support and are glad we could assist you effectively.
Sept. 5, 2024
super good and easy to use~
Hey COMBAT Brand Fire Extinguishe, thanks for the awesome review! We’re so happy our app is easy to use—like a fire extinguisher that’s always ready! 🔥
Aug. 30, 2024
This is one of the best apps to add to your store. It learns a lot from details on your webpage, and you can teach it what you expect to say to your clients. highly recommend this app for anyone that needs a helping hand talking to your clients.
Hey Smith Artist Productions, thanks for the fantastic review! We’re delighted our app is a helping hand. Your feedback is like a cheer for our team! 🎉
Aug. 29, 2024
Top app
Hey HDKTOOLS,Your feedback is like a sunshine on a cloudy day! ☀️
Aug. 27, 2024
Honestly pretty bad. It’s great that it links to your shopify store but the training options are way too limited which makes it impossible to use this AI bot for anything above tracking orders, making very basic (and often wrong) suggestions and redirecting customers to store policies. Also note that these developers offer 30% off the plan if you leave a good review which makes this review page completely erroneous.
Dear Mori Film Lab, I understand that your interaction with the bot was limited to less than 30 minutes, which may not provide a comprehensive view of its capabilities. We encourage our users to explore the various features and training options available, as they can greatly enhance the functionality of the bot beyond basic order tracking and customer redirection. Regarding the discount you mentioned, please note that our promotional offers are randomly distributed to customers and are not contingent upon leaving a review. We value all feedback, as it helps us improve our services.
Aug. 26, 2024
I love smartbot it talks on my behave I like how it explain everything to anyone who reached the chat on a professional way thank you so much I will continue use it keep up the good work I highly recommended smartbot to any business who want someone answer any questions for them either they are available or not .
Hi Roseflawlessbeauty, thank you for your positive feedback! We’re glad Smartbot is meeting your needs. Your recommendations are greatly appreciated.
Aug. 25, 2024
I love it very much! It has saved me tons of time. Keep up the good work:-) Thanks! Myriam
Hey Myriam, thanks for the fantastic review! We’re so happy our service is a time-saver for you. Your feedback is like a little sunshine for our team! ☀️
Aug. 24, 2024
Hey Stravé,Thank you for your feedback and support. We truly appreciate it!
Sept. 4, 2024
Thanks for support
Dear SupRelax, As mentioned in my previous email, we have agreed to process your refund request. However, please note that your payment was made through the Shopify platform. Shopify has a fixed settlement period, and we have not yet received your subscription funds. Once we receive the settlement from Shopify, we will issue your refund. Regarding your comment about not receiving a refund, we find it difficult to accept as it does not accurately reflect our communication and intentions.
June 22, 2025
I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier.
Thank you so much for your kind words, Banded Bracelets! We’re thrilled you find SMARTBOT easy to use. Your feedback truly brightens our day! 🌟
Aug. 16, 2024
just installed and looks impressive!
Thank you so much for your kind words, Steel Time! We’re thrilled you find it impressive. Your feedback truly makes our day!
Aug. 8, 2024
This bot is probably the most intuitive, helpful virtual assistant we have ever used (and we've tried many!). Not only does it intuitively learn from your site, it uses conditional logic to answer more generic but specialised questions the way a specialist would which is exactly what we are needing for our specialised products. Very very impressed and are now busy onboarding this bot onto our second website. We are especially eager to see how it integrates into our social media. We run nationwide social media ads and literally have hundreds of post comments and messages daily, so if this app does what it's done on our website for our social media - it will hands down be the game-changer we need to get ahead of our competitors. It has literally saved us so much time responding to questions; both professionally and instantly. Highly, highly impressed!
Hi Quick Grow International, thank you for your positive feedback! We appreciate your support and are excited to see how our bot helps your social media. Your insights are invaluable to us.
July 29, 2024
I love this feature for my shop as it enables customers to interact in real-time, get relevant information and add a creative way to engage.
Using app
4 days
Total reviews
4
Average rating
5.0
Hi Sentient Beauty Fashions, thank you for your positive feedback! We appreciate your support and are glad our feature enhances customer engagement. Your insights are invaluable to us.
July 27, 2024
This SmartBot demonstrates impressive intelligence, as it was able to access and share internal information from our Shopify account. While this showcases its capabilities, it also raises significant privacy concerns. I am now questioning what other information this company may have accessed. This is quite alarming and deserves attention.
Thank you for your feedback and for your appreciation of our SmartBot technology. We understand your concerns about privacy and security. At SmartBot, protecting your data is our top priority. SmartBot accesses and processes necessary data with your permission through the Shopify API to ensure it provides accurate and useful responses. We do not access or store unauthorized data. All data interactions with SmartBot are encrypted and comply with industry-standard security protocols. We perform regular security audits to ensure your data is protected at the highest level. If you have further concerns, please feel free to contact our customer support team. We are happy to assist you and ensure your peace of mind. Thank you for bringing this issue to our attention. We are committed to continuously improving our services and maintaining the highest security standards.