SmartBot: Leading AI Chatbot
Unlimited AI Chat: Enhancing Sales and Improving Service
Rating
4.7
feedback
368
chart
#128
All reviews
Review RSS Feed
Aug. 26, 2024
This is the best app I’ve ever used. The AI Chatbot has been a game-changer for us at Electrr.com. As we’re in development, it efficiently handles a multitude of questions, providing accurate answers and streamlining our process. Its advanced features and seamless integration make it an invaluable tool. Highly recommended for any business needing robust customer support automation.
Hey Electrr.com, thanks for the fantastic review! We’re over the moon our chatbot is making things easier for you. Your feedback is like a high-five for our team! 🙌
Aug. 25, 2024
I love it very much! It has saved me tons of time. Keep up the good work:-) Thanks! Myriam
Hey Myriam, thanks for the fantastic review! We’re so happy our service is a time-saver for you. Your feedback is like a little sunshine for our team! ☀️
Sept. 4, 2024
Thanks for support
Dear SupRelax, As mentioned in my previous email, we have agreed to process your refund request. However, please note that your payment was made through the Shopify platform. Shopify has a fixed settlement period, and we have not yet received your subscription funds. Once we receive the settlement from Shopify, we will issue your refund. Regarding your comment about not receiving a refund, we find it difficult to accept as it does not accurately reflect our communication and intentions.
June 22, 2025
I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier.
Thank you so much for your kind words, Banded Bracelets! We’re thrilled you find SMARTBOT easy to use. Your feedback truly brightens our day! 🌟
Aug. 17, 2024
Deze visuele AI chatbot zou ik iedereen aanraden. Hij voert bijzonder vaardige sociale naadloze gesprekken en stelt klanten op hun gemak. Je kan de bot zeer gemakkelijk personaliseren en ik ben erg onder de indruk van de krachtige AI-functie van de chatbot. Ik raad deze app aan iedereen aan die hun klanten een geweldige ervaring gunnen op hun website.
Hi Galore, thank you for your positive review! We appreciate your support and are delighted our chatbot meets your needs. Your insights are invaluable to us.
Aug. 16, 2024
just installed and looks impressive!
Thank you so much for your kind words, Steel Time! We’re thrilled you find it impressive. Your feedback truly makes our day!
Aug. 8, 2024
This bot is probably the most intuitive, helpful virtual assistant we have ever used (and we've tried many!). Not only does it intuitively learn from your site, it uses conditional logic to answer more generic but specialised questions the way a specialist would which is exactly what we are needing for our specialised products. Very very impressed and are now busy onboarding this bot onto our second website. We are especially eager to see how it integrates into our social media. We run nationwide social media ads and literally have hundreds of post comments and messages daily, so if this app does what it's done on our website for our social media - it will hands down be the game-changer we need to get ahead of our competitors. It has literally saved us so much time responding to questions; both professionally and instantly. Highly, highly impressed!
Hi Quick Grow International, thank you for your positive feedback! We appreciate your support and are excited to see how our bot helps your social media. Your insights are invaluable to us.
July 29, 2024
I love this feature for my shop as it enables customers to interact in real-time, get relevant information and add a creative way to engage.
Using app
4 days
Total reviews
4
Average rating
5.0
Hi Sentient Beauty Fashions, thank you for your positive feedback! We appreciate your support and are glad our feature enhances customer engagement. Your insights are invaluable to us.
July 27, 2024
This SmartBot demonstrates impressive intelligence, as it was able to access and share internal information from our Shopify account. While this showcases its capabilities, it also raises significant privacy concerns. I am now questioning what other information this company may have accessed. This is quite alarming and deserves attention.
Thank you for your feedback and for your appreciation of our SmartBot technology. We understand your concerns about privacy and security. At SmartBot, protecting your data is our top priority. SmartBot accesses and processes necessary data with your permission through the Shopify API to ensure it provides accurate and useful responses. We do not access or store unauthorized data. All data interactions with SmartBot are encrypted and comply with industry-standard security protocols. We perform regular security audits to ensure your data is protected at the highest level. If you have further concerns, please feel free to contact our customer support team. We are happy to assist you and ensure your peace of mind. Thank you for bringing this issue to our attention. We are committed to continuously improving our services and maintaining the highest security standards.
July 22, 2024
smart and easy to use
Thank you so much for your kind words, SPARK! We’re thrilled you find it smart and easy to use. Your feedback truly inspires us! 😊
July 21, 2024
We are happy with the responses till now. Now we are going to make it live. thanks
Hi Carports and Outdoors Aus, thank you for your positive feedback! We appreciate your support and are glad you’re satisfied. Best of luck with going live!
July 18, 2024
Bietet ausreichend Basismöglichkeiten und ist sehr einfach zu pflegen. Chat-Bot ist bis auf die üblichen KI Fehler durchaus sehr gut.
Dear Wombambino, Thank you for your feedback! 🌟 We’re glad you find our chatbot easy to maintain. We appreciate your insights and will take them into consideration! 😊
July 13, 2024
We are surprised at it ability to learn..
Shop Rangeet, we appreciate your feedback! 🙏 We're glad our AI's learning ability has surprised you.
May 9, 2024
There should be an option to Transfer the chats to a live Agent. Overall happy with the experience.
Thank you for your feedback, Instagem! 🌟 We are thrilled to hear that you are overall satisfied with our service. The feature you need has been implemented in the latest version of our other software, BestChat. You are welcome to download and experience it.
July 18, 2024
I love the Smart Bot, but I had to remove a star because of the monthly cost. Otherwise, it is an essential app to have when the need to answer customer questions about products arises.
Hi Ellima Accessories Boutique, we truly appreciate your positive feedback and creative ideas! 😊❄️ We're thrilled to hear that our tool has been valuable to your store. We'll explore adding more customization options for the Smartbot during the holiday season.
March 24, 2024
Best AI chatbot in the shopify market.
Hi Newretro, we really appreciate your praise! It's great to hear you think we're the best in the market. 😊
March 7, 2025
eenvoudig te implementeren en werkt direct bij het begin wel goed volgen/trainen, maar vrij vlot handelt hij 70% van de vragen af
Hello, Retro Cycling, thank you for your positive feedback! I'm glad that Smartbot could provide you with a wonderful experience. 🌟
Feb. 1, 2024
Poor customer service no phone number for support
Hi, We apologize for any inconvenience you've faced. We've tried contacting you several times, but have not received a response. If you have specific issues, please reach out to our customer support email at [email protected]. We're committed to resolving any problems or concerns you may have. Thank you for your understanding.
Jan. 28, 2024
I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.
We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions. Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection. If you have further questions or need assistance, please feel free to reach out directly.