SmartrMail Email Marketing SMS
SmartrMail - AI Email Marketing Newsletter, Pop up, SMS
Rating
4.8
feedback
601
chart
#2,850
All reviews
Rating Breakdown
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Nov. 30, 2021
We've been using Smartrmail for almost a year and we must say, their service is timely, friendly and efficient. We are impressed with the quality of their customer support every time we reach out for assistance. The interface has only gotten better recently with the revamping of their website which offers way more functions. Thank you Smartrmail team for all you do and we do hope you stay around for years to come, you are an example of the kind of small business we like to work with!
Hi Consciousness on Fire team π₯It means so much when a long-time user sends us this type of feedback. We're glad to hear that you like the new interface and that our team was able to assist you whenever you had a question. Looking forward to keeping emailing together!
Feb. 22, 2023
Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.
Hi Jean-Pierre Weill team π Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. I've sent your feedback to our product team so that they can review how we can improve your experience even more on smaller screens. In the meantime, feel free to let us know if you have any questions (via our in-app chat)
Oct. 31, 2021
Smartrmail is a great app, when just starting out I love how easy it is to use, and everything is in one place.
Thank you Nature's Agents team π We're happy to hear that you find the app easy to use! Make sure to let our support team know if you have any questions βοΈ Happy sending!
Oct. 24, 2021
Easy to set up and use. Love the automations! I haven't taken advantage yet of all it can do, but I will. It's a keeper!
Hi Carolina Linens team π Thank you for your feedback, we're glad to hear that your first automations were easy to set up. Make sure to let us know if you have any questions coming up π
Oct. 18, 2021
I used this app to help me start with e-mail marketing. I am at a beginner level and this app is easy to understand and also the team is exceptional. When every I needed help, their response was almost instant. I recommend this app because it is user friendly (especially for someone that is new to this), also it is very helpful that you can use your products and product descriptions in the app.
It was a pleasure Mila Ξoutique Markopoulo team π Make sure to let us know in our in-app chat if there's anything else we can help you with!
Oct. 15, 2021
This app takes the pressure off altogether so you can spend more time on what your selling. Yasmine helped me all the way to set up and its greatly appreciated. Great service and product.
Thank you so much for your feedback! This made our day π. If you need further assistance, feel free to contact our team at in-app chat anytime.
Oct. 15, 2021
As a one-man team, this has helped me immensely. I was able to import subscribers I collected from other third party solutions easily. Design is made easy with drag and drop, although a little laggy and dated. But I could do so much for free!
Thanks for your review π We're glad you're finding the app easy to use. I shared your feedback with our product team so that they can review how to improve even more your experience. We wish you the best results with your email campaigns!
Oct. 24, 2021
I found the template design, not to my liking. Overall it may have some good features, though I personally didn't find it a fast and simple solution for bulk emailing customers in comparison to other platforms I have tried.
Hi GSN Direct team π So it looks like you created your newsletter under the "Templates" section. In the Templates section, you can create and save pre-made templates that you're planning on re-using in the future in your Newsletters. If you want to send out a newsletter, you'll need to go to the "Newsletters" dashboard. If you simply want to send the Template that you created, simply click on "New newsletter", and then pick the Template that you created (it will be the very first thing the app will offer to do after clicking on "New Newsletter"). In the future, if your goal is simply to send out one newsletter, note that you can create it directly in the Newsletters dashboard (you do not have to create it beforehand in the Templates dashboard if you do not plan on re-using it in the future). I hope that this clarifies how you can send your newsletters. I also tried to give you a call today but I do not believe that you were available. If you need any help from our team, please feel free to use the in-app chat on the bottom right corner of the app, or book a call with us using the link here: https://calendly.com/smartrmail/support Kind regards, Nick
Oct. 14, 2021
I use it for automations. It's quite customizable and it's user friendly. The only thing is that it takes me longer to set up emails than with other apps because of all the options or steps. If it was even simpler I would use it for all the newsletters. I also thing I cannot track the conversion from the emails send from this app because it's not natively integrated- Perhaps I'm wrong! Anyway I would recommend it and I'll keep using it :)
Hi Idilik Yoga team π§ Thank you for your feedback! One of our team members (Jan) will get in touch with you within the next few minutes. He'll be happy to show you how you can easily track conversions from emails (we offer multiple tracking options, and can dig down to who purchased what product after which newsletter/automation). He'll also be happy to go through the email creation process in case some quick tips and tricks can make the email creation process quicker based on your goals. If you'd like to pick a time yourself with someone from our team, feel free to use the link below: https://calendly.com/smartrmail/support Have an amazing day ahead! βοΈ
Oct. 14, 2021
As an individual business owner newsletters can be a hard - yet important - task to fit in. Here I found a great layout and an app that's very easy to use. Simple and sweet.
Hi Gavegaarden team π Thank you for your feedback, we're glad to hear that you're finding the app easy to use. Make sure to let us know if you have any other questions coming up π
Oct. 14, 2021
I use this for email marketing for my small jewelry business. Itβs been Great for email marketing! Easy to navigate and maintain. Definitely recommend!
Hi Rachel! π Thank you for your review π We're glad t hear that you've found the app easy to use. We wish you the best with your email campaigns!
Oct. 13, 2021
I have been using this app since the beginning and I have never felt the need to look for another e-mail marketing app. It's super user-friendly and takes care of all the requirements of a business. The staff is super helpful and they go above and beyond to seek customer satisfaction via their product and services. I definitely recommend this app!!
Hi Original Kawaii Pen team π Thank you so much for this awesome feedback π Should you need any further help, do not hesitate to contact us anytime you need.
Oct. 7, 2021
I love SmartrMail! I moved over from Mailchimp a few months ago and it's been so much better and easier to use. Obviously the integration with Shopify is a huge bonus but also the customer service is amazing. Everyone I have spoken to has been quick to respond and very generous and patient with their time. Thank you so much SmartrMail!
Hi Beach Art Glass team! π Thank you so much for your feedback! Make sure to let us know if there's anything else we can do to make your email marketing strategy even better! π
Sept. 28, 2021
Customer Service is Great. Few bugs when setting up templates, and blocking products from product feed could be made easier. Haven't sent any emails yet but looks promising.
Hi Sauce Warehouse team! Thank you for your feedback. We're always happy to improve the user interface based on user feedback, so I was wondering if you'd be interested in jumping on a quick call with someone from our team to discuss how blocking products from product feeds could be made easier on your end? It'd also be a great opportunity to catch up on your needs/expectations and how our team can help you with these going forward. You can find a time that works for you using the link below: https://calendly.com/smartrmail/demo Have a great day! SmartrMail Team
Sept. 19, 2021
Great Marketing App and Awesome Customer Service. A++++ Service and Fast replies. Any problem we have had was fixed with lightning speed.
Hi Etherton Hardwoods team πͺ΅πΊπΈ Thank you for your feedback! This really means a lot to our team π It was a pleasure!
Aug. 29, 2021
User friendly and saves me time. Important to me since I have and perform multiple roles. Dashboards and reports are handy as well.
Hi My Beenoo team! π§Ό Thank you for your review, this is really appreciated π Looking forward to sending more emails with you!
Aug. 29, 2021
Have been using the App for about a month. Capture pop-up works with no issues. Very easy to create an email and personalize it to each customer. The auto-mails are great as well. Haven't had to use tech support so that says a lot. www.govintage1957.com
Hi GOVintage team! Thank you for your feedback, we're glad to hear that the app was easy enough to navigate on your own π Do not hesitate to contact our support team if you'd like someone to assist you with/review any of your email automations though! (We're always happy to help π). Have an amazing day ahead!
Aug. 26, 2021
Great app. Simple to change over from Mailchimp, their support made it seamless. Simple to use with good layouts to choose form. The best though is the auto creation of customer groups and then the making of other groups to target the right customers. High conversion rates on specific groups. Ongoing support is amazingly good
π―Thank you Happy Flame Team π―We're thrilled to hear that the segmentation feature is giving you high conversion rates! As you already know, please do not hesitate to get in touch with us if there's anything else we can help you with π
Aug. 26, 2021
I looked at a number of other email marketing solutions and after trying a few different ones, I am happy with SM. The automations are easy to use and easy to setup. The support was extremely helpful. I would highly recommend choosing SM for your email marketing.
Hi Eagle Peak Store team π¦ Thank you for your feedback! We're glad to hear that SmartrMail was the right pick and that you've been able to set up more automations for your Shopify store. Our support team will remain available should you need any help in the future. Have an amazing day ahead!
Aug. 12, 2021
By far my favorite newsletter and automated email app that I have tried. The templates are smooth and easy to use, and the different options for automated emails that I would have never even considered are endless. Plus, I use the free version and get all the functions that I need and more.
Hey Geekery team! Thank you for your review today. We're thrilled to hear that you're enjoying the app :) We wish you an amazing week!