All reviews

Rating Breakdown

  • 5
    90% (267 ratings)
  • 4
    6% (17 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 100% (296)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 6, 2020

I've been a Smartrmail customer for years via another ecommerce platform (Shopify newbie, here!) and i can honestly say that i'm wildly impressed by Nicholas and the team. they're super responsive and thoughtful - often going above and beyond to assist my team and i. 11/10!

Using app

About 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

May 5, 2020

Very quick to respond super helpful, the app itself is very user friendly and and straightforward definitely worth it.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 30, 2020

im a first time shopify store owner.. this app was super intuitive for me to learn on my own (and i know i'm just scratching the surface).. and customer service is REALLY quick at responding (shoutout to nicolas)

Using app

Over 3 years

Total reviews

3

Average rating

4.3

5 / 5 Share

April 25, 2020

Great app. Much easier to use than MailChimp. Adding this app was a no brainer after seeing $3,500 in sales attributed to the newsletters during our trial.

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

April 24, 2020

Great app! Building campaigns is straightforward with good design elements. And the support team is super - timely, professional, knowledgeable and accessible -

Using app

9 days

Total reviews

4

Average rating

4.8

5 / 5 Share

April 23, 2020

Easy and fast to create emails, I love that you can get the pic and link by just searching. The chat is so helpful and the staff are all great. The really do their best to help with whatever you are needing. Highly recommend!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2020

It's really easy to use! I'm loving the simplicity as apposed to other more complicated services!! And it's already making me some money!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 17, 2020

Just started but so far I think this app is great and the support team are really helpful. It didn't take long to get to grips with using the app and it makes emails quick and easy!

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2020

I really cant say enough good things about Shopify e-commerce tool, I am not joking when I say, my business has done 10-15x more business by using this product and tool than it ever did before. It is AWESOME - www.korbanth.com

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2020

Very easy to use! Very user friendly templates and easy to set up automations. I highly recommend it, especially for those, like me, that have limited knowledge of html etc :)

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2020

This app works perfectly for what I wanted to do. The newsletters look professional and I love the easy to use templates. They are very customizable makes it easy to flow with the theme of my site. I highly recommend this app!

Using app

23 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 29, 2020

I downloaded this app to help me sharpen my mailing efforts to subscribers, consolidate subscriber lists and create high quality email page content and design. It's much more intuitive to use than others i looked at and does the job perfectly. RC - Director

Using app

26 days

Total reviews

12

Average rating

5.0

5 / 5 Share

March 27, 2020

I was new to email marketing when I added this app. For beginners this is the best option I have found. Easy to use and set up. Don't need a ton of technical skills to get it done.

Using app

17 days

Total reviews

4

Average rating

4.5

5 / 5 Share

March 22, 2020

Easy to use and has made a real difference to our sales and growth. Highly recommended. vape2stop.net

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2020

Makes marketing tools available for those not tech savvy. The app is very easy to use and fun. I especially like that we can draft newsletters and set times for them to send.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2020

So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!

Using app

3 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 2, 2020

Update: If you are switching from MC, be extremely careful using SM automatic list import feature, dont use it at all. Its importing your unsubscribers as well Also SM creating accounts for them on your Shopify and mark them as accepting marketing and resulting in messing up your data. ----------------------------- I choose this app because it was the most reasonably priced email platform out there. Other options were ridiculously expensive. Simple to use decent app. However there are some issues needs to be addressed by their team. Once I switched from MC using their automated tool, they imported my unsubscribes as well and mark them as subscribers. For that reason my first email got very high amount of complaints. Secondly they created accounts on my Shopify for those emails accounts that unsubsribed and marked them as subscribers on Shopify , which is not good if I decide to switch platforms in the future. If they improve their platform and make it more sleek and without glitches, while not increasing prices , they would do very well. Also a better pop up email collection feature would be nice.

Using app

9 months

Total reviews

23

Average rating

4.0

Developer Reply

Hi Woodstone team 👋 Thanks for the feedback. I believe our team already let you know that we quickly fixed the issue with the Mailchimp importer. For the customers that were affected, we'll reach out to sort that out. You can upload a list of the unsubscribes into Shopify and it will fix the issue. We also do have a new popup on the way this year! We'll be sure to let you know when it's live 😊

5 / 5 Share

Feb. 29, 2020

I tried this App after using Monkey themed email package and another Shopify linked Email application, the open rates on the second of the two was very poor. Smartrmail has similar open rates to the Monkey themed email supplier suggesting their servers are more trusted by the big email companies. For the price this is very good value email service we have a mid-sized list and this product saves us over $150 a month compared with the Monkey themed email package. The auto email options are good but not as robust as the more expensive service. I'd also like the option to add other fields to customer data, as the segmentation is good. The support is very quick and helpful. I look forward to seeing Smartrmail develop. Overall a good reasonably priced email package.

Using app

11 months

Total reviews

8

Average rating

4.9

4 / 5 Share

Feb. 29, 2020

Not an bad email app at all. Somewhat easy to use on the first try, definitely got better with time! The mobile app vs the desktop needs some improvement because of emails not showing up the same in the edit as it does in the preview!! Overall, customer service is awesome and I’m still using the app to send my emails!!

Using app

14 days

Total reviews

2

Average rating

4.5

4 / 5 Share

Feb. 25, 2020

The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.

Using app

25 days

Total reviews

2

Average rating

4.5