All reviews

Rating Breakdown

  • 5
    89% (529 ratings)
  • 4
    7% (42 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (9 ratings)
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5 / 5 Share

Jan. 8, 2021

This email marketing app is super intuitive and easy to set up. The support team are really responsive and helpful

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

This is a great app for e-mail marketing. Quite simple to set-up which is nice for beginners like me. The best part is that the support team is super responsive!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 24, 2020

At first, I was overwhelmed with the application. As a newbie to E-commerce I really wasn't sure of what I was doing. But after using it daily, I began to understand how simple, yet powerful a tool SmartrMail is. A much better, optimized application relatively compared to the competitors on the market. Thank you!

Using app

About 2 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Dec. 22, 2020

This app is easy to use, and the templates are really flexible. It would be nice if it could be linked to the loyalty app I have.

Using app

Almost 2 years

Total reviews

11

Average rating

4.7

5 / 5 Share

Dec. 22, 2020

Pretty good app. It has a lot of features. Great customer service. They are there when yo need them, which is great, and they're quite helpful.

Using app

About 1 year

Total reviews

5

Average rating

4.4

5 / 5 Share

Feb. 2, 2023

2 Feb, 2023: apparently, these folks are still at it. My use of the service has vacillated in the time since my original review (given the fullness of my off-line life), but I still appreciate how their email/SMS service continues to remain fresh & relevant to us "micro-" Shopify bizzers. Another round of thanks to y'all! 12 Dec, 2020: Nicolas & Jan seem to really bust their humps to provide a valuable tool AND service! In the short time I've had their app (roughly 2+ weeks), I've seen both technical improvements & a nearly unprecedented level of customer care responsiveness. Clearly, these guys are OVERachievers—big kudos & many thanks for all you folks have done (& continue to do)!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2020

I use the app for our newsletters. Love the new enhancements for the pop-up design. The service and response has been exquisite.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2020

Great app and even better customer service. Makes it very easy to create visually appealing emails quickly and any time I had an issue they resolved it faster than expected. Definitely recommend this app,

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2020

I was surprised at the speed Jasmine answered the in app chat to help with a problem. She was able to help me understand what was happening. I really appreciated that!

Using app

5 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Dec. 2, 2020

This App has been very helpful in reaching out to customers via e-mail. It would have been very difficult to manage the kind of response we were able to get from customers within our first quarter had it it not been for the help from this app.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

This app has been very helpful to help me grow my new business by building engagement with clients with easy to use templates.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 25, 2020

Very good app. Easy to set up, easy to write nice emails. Reports are clear and interesting to know what to keep and what to change. Basic automatisations are good for a still small business as mine. I'll keep using this app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 16, 2020

Downloaded this app for a while now, but never got around setting it up. Started to toy with it last night, and got into some trouble. However, Nicolas from SmartrMail came to the rescue. Here's what i'm using the app for Automated pop up for discount codes - When visitors visit the site, they are presented with a pop up, the pop up is assigned to a specific list, which triggers an automated workflow. Automated follow up e-mail for clients who have not made a purchase in 90 days. - An automated newsletter is fired when the above rules meets the requirement. Love the level of support, even for a free account. The user interface isn't without it's flaw, it's not perfect, but as a free app, it's pretty good and can get quite a bit done. Would recommend.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 15, 2020

Excellent app with set & forget automations that really work. I've noticed a huge uptake in our abandoned cart and product recommendations. I couldn't be more impressed with the service I've received or the app.

Using app

About 2 months

Total reviews

10

Average rating

4.8

5 / 5 Share

Nov. 15, 2020

I found this app easy to set up and works fine for my needs as a new store. I have sent out 3 newsletters so far that match my branding / look and have had a good response rate. Thanks!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 14, 2020

Easy to use. Great customer support. Fully integrated to Shopify. I find it a lot easier and handier than Mailchimp. Thanks, team, keep up the motivation and good work.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

This app was SO EASY to use ! I love the automatic customization for newsletters, automations and pop-ups etc . that happen when you connect the website you are using. I especially love that your product catalog automatically loads! Their customer service is outstanding as well, a huge plus. I highly recommend this app for your marketing needs. SO SO easy! You will be happy you went with this app.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2020

I used this as a replacement for MailChimp, and I couldn't be happier. Not only does their email capture pop-up actually work, their email templates are more user friendly and their useful emails helped me build confidence in the marketing I was sending out. Thanks George. Update: After only a few weeks, I can affirm that even with the free plan SmartrMail has given me a huge increase in repeat customers and sales from the email templates they offer. Thanks a lot George!

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 3, 2020

Smartrmail is the third app I've tried for marketing and by far the best! The best because it's so easy to use, the best because their customer service is super quick and super helpful, the best because there's a free plan available!! 5/5 recommend you try this!

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2020

Smartrmail is easy to use, the automations are on point and the platform has amazing support. Our first automation email immediately spiked that day's revenue, and from there I was hooked. Great entry point for managing email automations.

Using app

About 2 years

Total reviews

3

Average rating

3.7