SmartrMail Email Marketing SMS
SmartrMail - AI Email Marketing Newsletter, Pop up, SMS
Rating
4.8
feedback
593
chart
#2,610
All reviews
Rating Breakdown
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Jan. 21, 2020
Hi Nicolas, I use this app for my newsletters. I this that the template for the newsletter is really good. The problem that I have is adding new clients to receive my newsletters. It's very monotonous. Also, one of my clients received the same newsletter four times. Thanks!
Jan. 17, 2020
I only had a chance to try this once so far. I created a newsletter. It was easy to use. I will definitely be using it more
Jan. 17, 2020
Great app, delivers exactly what it promises. Yasmine & Nicolas have been absolutely fantastic the best few days with all my questions and queries, big pat on the back to both of them. Top quality customer service, a lot of other apps on here could learn a lot from these guys.
Jan. 16, 2020
Okay so far so good with SmartrMail. It was a lot easier to understand than MailChimp and it seems that more people have opened my newsletters than before. I am still working my way around it but so far, happy.
May 4, 2020
This is a pretty good free email app. We do not have anything else to compare it to but it works in the way we need it to. Love that it’s free until your email address book expands. For a growing company, that means a lot.
Jan. 10, 2020
They charge you, but you cant use until you ASK them to run a "security check" on your account, which takes a day, then after paying, your account still not functional - many messages I need to go to a paid plan WHEN I AM ALREADY ON A PAID PLAN!!!!!!!! Then they said it was fixed, email supposed to go out at 12, bug again on the mailing system, email went out at 4pm. I would recommend finding another email marketing app and not commiting the same mistake as me from choosing these guys. Ah and I am just leaving this review because they kept me asking on the chat to leave the review via automated messages.
Hi Apollo Vapes team, We're really sorry you had this experience. In terms of approving your store, we need to manually approve some stores if they hit certain risk factors. Even if you pay right away, we need to do a review. This can take up to 24 hours especially when we have a lot of stores to review. We do this to ensure spam isn't sent of our servers and ensure our merchants maintain the best deliverability standards. Also on your email not sending. It actually was sent at the correct time. However you had a 1% bounce rate which is actually 10x over what we considered high. Therefore inbox providers throttle your email which resulted in you receiving it 4 hours later. We're happy to discuss how you can get around this issue and improve your sending. Thanks, The SmartrMail team
Jan. 7, 2020
I rate SmartrMail. PROS: - Friendly staff - Ability to conduct Video Appointments to help with set up and ongoing questions - Online Chat Service which is very responsive and you're received by staff that have an understanding of what is needed - Easy to use and send personalised email to my customers - Capability to track success rates from emails - Stays up to date with software updates, and various logistical and legal requirements. CONS: - Cost (no matter how high or low the cost is, it is always a con) - Features depend on plan selected - Charges is USD, which means currency conversion costs are the problem of the user Although I have put some cons, these are generic cons to all other apps on Shopify so I have not let it affect the star rating given.
Jan. 5, 2020
Their customer service is probably the best I have ever received. I would highly recommend this app. Its working perfectly for us and we are already seeing a return based off our 1st newsletter.
Jan. 4, 2020
I am impressed with how easy it is to produce a professional looking newsletter and the tracking that is offered to evaluate the performance. Thank you for your product.
Jan. 1, 2020
I used this app to start my email marketing. This has been something that I have neglected because it seemed to complicated. This app made it easy to set up my monthly newsletter and email campaigns. The complimentary video chat with Josh was great and helped me learn the system and get up and running quickly.
Dec. 20, 2019
Très simple d'utilisation :-) et vraiment gratuit, que demander de plus. J'aime beaucoup, cette application.
Merci pour votre avis! Il est vraiment très apprécié 😊N'hésitez pas à nous contacter si vous avez la moindre question 🚀
Dec. 19, 2019
For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!
Hi Egan's Whiskey team 👋 Thank you for your feedback 😊It's been a pleasure walking you through! All the best with all your upcoming email campaigns 🚀 Kind regards, Nicolas
Dec. 17, 2019
I realy like this app. This app is super useful and easy to use and the support is super fast. thank you smartmail.
Dec. 16, 2019
I have only had the app for a day or so but I am impressed so far. It has worked great and I've been able to send my first email that actually have photos and working buttons.
Dec. 16, 2019
Love this Mailchimp alternative, I didn't think I would be able to find a provider that did what I was looking for... SmartrMail has done wonders and I just started as a "test"! Thank you and all team member's for answering questions and keeping our nerves calm! This app is one you won't forget trying out!!
Using app
11 months
Total reviews
1
Average rating
5.0
Dec. 14, 2019
This app and the support team helped me create my essential email flows for my email marketing plan, their support was very responsive and helpful, having gone back and forth multiple times to help fix my problems! Highly recommend them SmartrMail!
Dec. 10, 2019
A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.
Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.
Dec. 10, 2019
After moving from Mail Chimp to SmartrMail I've been really happy with the product. Easy to use, effective and the support service is quick. Definitely recommend as a good alternative to Mail Chimp!
Dec. 2, 2019
Wir nutzen das Tool im deutschsprachigen Raum und es erfüllt die aktuellen GDPR Anforderungen. Die Empfänger können sich einfach und sicher von den Newslettern abmelden. Darüber hinaus ist das Tool sehr einfach in der Nutzung.