SmartrMail Email Marketing SMS
SmartrMail - AI Email Marketing Newsletter, Pop up, SMS
Rating
4.8
feedback
591
chart
#2,432
All reviews
Rating Breakdown
Review RSS Feed
April 26, 2023
I just downloaded the app today. I am impressed by the customer service. I had questions about how to create a newsletter and Moe set up a zoom call to walk me through the steps. I would definetly recommend this app.
Hi Shop Baby Boutiques team πΆ Thank you for your feedback! We're glad to hear that you had such a great experience right from the start! We're looking forward helping your Shopify store reach new heights with Email Marketing π§
April 23, 2023
I've been using smartrmail for about 2 years. It's a great app, great customer service, 100% recommend
Hi Olytto team ππ Thank you so much for your review! It means so much when a long-time user takes the time to share their experience with SmartrMail. We're looking forward to helping you spread the word even more about your beautiful motorcycle statuettes! Happy Sending π§
April 20, 2023
Moe is awesome! Great service! Awesome app! Highly recommend A+ Fast response!! Great communication! thank you!!
Always a pleasure God Brews team! βοΈ Looking forward to sipping more coffee and with you!
April 13, 2023
Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)
Hi 53 Karat team ππ§΄Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns π§
April 13, 2023
The support team was really helpful when I was trying to get everything set up and working on my end. Also, the free version of the app is amazing (and a free app that is great is tough to find these days)!
Hi Maple+Co team π We're glad to hear that SmartrMail's free version is giving you all the tools that you need to succeed with email marketing π It's true that many other apps lock up great features such as the ability to enable an unlimited number of flows or the ability to automation abandoned cart emails, welcome emails, review request emails, win-back emails, birthday emails behind their paid plan, but as you saw by now, this is now the case with SmartrMail. You can set up all of these automations as of today π
April 12, 2023
I have recently signed up and their site is very user friendly, especially for creating email campaigns. It was not intimidating like other companies. The customer service has been excellent as well. I am happy I did my research and chose them to start my journey into ecommerce.
Hi Free at Lash team ππ Always a pleasure! Always feel free to get in touch if you have any questions, need a second pair of eyes on something, or even help setting up the logic of your series of automated emails π Happy sending!
April 11, 2023
Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.
Hi Nordic Simply team π Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing π Have an amazing day ahead! βοΈ
June 22, 2023
We are happy to be using SmartMail to help us increase impressions and help scale our business. Thanks guys!
Thank you Couple Co. Team π π Looking forward to helping your Shopify store scale even more! Have an amazing day ahead βοΈ
April 5, 2023
Smart mail is very user-friendly and I love how much I can get done from my phone. I appreciate how quickly the app refreshes and how easy it is to understand. I am not technically savvy and this app makes things so much easier for me. I will have it for a while.
Hi Readings By Celeste team ππ Thank you so much for taking the time to send us this amazing review π Feel free to let us know if there's anything that we can assist you with! Happy sending π
April 3, 2023
Very easy to use, affordable, and amazing customer support! This is the best email app email app on Shopify for a small business like mine.
Hi SandyStar Designs team βοΈ π§Ά We're happy to hear that you like the ease of use of SmartrMail as well as the customer support service of our team π Looking forward to assisting you with even more email automations in the future!
April 2, 2023
Simple et efficace, et ils ont toujours rΓ©pondu prΓ©sent lorsque j'avais besoin d'aide. Je recommande
Merci Γ toute l'Γ©quipe de la Fabrique A DeDeuh πΆπΈ N'hΓ©sitez pas Γ nous contacter via notre tchat si vous avez la moindre question π
March 31, 2023
Always quick help and easy to understand :) Went above and beyond to help me create a customer segment! Thank you!
Good morning DiamondArt team π¨πΌ Thank you so much for your review, it means a lot when a long-time user such as yourself sends us this type of feedback. We're looking forward to helping your DiamondArt reach new heights in 2023! π
March 28, 2023
Realy helpfull helpdesk with extreme fast replaying. Fully recommend for those are struggling with setupping automated email campaigns
Hi NejlevnΔjΕ‘Γ team πΆπ³ Our pleasure! We look forward to seeing your store get amazing results with your new email automations π
March 24, 2023
Great customer support!!! Really friendly and quick answers to my questions! I can really recommend this Mailing App! :)
Thank you for your feedback Aponcho team! ππ We're thrilled to hear that our team was able to assist you π Feel free to let us know if anything else comes up!
March 9, 2023
This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it. I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird. Customer service is excellent.
Hi Sweet Violet team π·π£ Thank you for your feedback! We're glad to hear that your enjoy SmartrMail's integration with Shopify. I passed on your feedback to our development team who is now looking into making the size of the Pop-up's "Thank you" page editable. I'm expecting their change to be available over the next couple of days. When it comes to the disconnect between the editor and your site, it appears to be linked to external CSS and code affecting your original SmartrMail Pop-up. The same developer is looking into it. We'll get back to you as soon as we've located how to prevent this from happening. In the meantime, please feel free to reach out through our in-app chat if you have any questions or if you need any help with your SmartrMail account!
March 13, 2023
Its a great app for creating quick and easy emails, however it would be much better if there were more email templates for all the holidays around the world. Hence the 4Star rating otherwise its great ! As you have taken on board what I have said I am willing to update your star rating to 5*. Thank you
Hi MTLondon team πβοΈ Thank you for your feedback! I'm glad that we were able to add extra templates celebrating more holidays around the world. Our designer is now working on 20 additional templates which will be made available over the next couple of weeks. If you ever need anything else please, feel free to reach out through our in-app chat and our team will be happy to assist you. Have a great day ahead π
March 7, 2023
i am new in all this and was pretty much lost, but i got it really good explained, she was patient and helpful and helped me solve my issues.
Hi Mb Prestige team! ππ We're glad to hear that our team was able to assist you. Make sure to let us know in the SmartrMail in-app chat if there is anything else we can assist you with π
March 2, 2023
We love how straight forward and easy to use the SmartrMail app is. They also have great tutorial videos. However, if we need help the customer service team is quick to respond and very helpful.
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Hi Maya Perera team π We're happy to hear that our tutorial videos were helpful and that our customer success team was able to help you. Let us know if there's anything else we can help you with!
March 1, 2023
Very kind and easy to talk to. Emailed quickly and was straight to the point. Also extended my free emails. Great team!
HI Day Trip Tahoe team ππΏ We're glad to hear that our team was able to help you quickly and easily! Feel free to let us know in our in-app chat if there is anything else we can assist you with! π
Feb. 23, 2023
one of the best customer services out there, they reply fairly quickly and provide all the assistance you need.
Hi New World Health Brands CBD team πΌπΏ Thank you for your feedback! We're glad to hear that our customer support team was able to assist you in a timely manner π We're looking forward to helping New World Health Brands CBD reach new heights π