SM: SMS, Popup Email Marketing
SmartrMail: AI Newsletter & Email Marketing for Shopify
Rating
4.7
feedback
297
chart
#346
All reviews
Review RSS Feed
April 28, 2023
Smartrmail product and customer service is second to none. They can't do enough for you and their response rates are amazing. They are always on the end of the emails or live chat straight away and I couldn't of wished for better service. Jesse is currently helping us make changes in our account and to our emails and it's just amazing the lengths him and the team are going to, couldn't have wished for a better service. THANK YOU!!!
Good morning Mollie and Fred Gifts team ✨🎁 Thank you so much for your feedback, it's always a pleasure working with you and helping your brand send more beautiful products all around the world. Looking forward to seeing your sales continue to ramp up with even more email automations!
April 13, 2023
Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)
Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧
April 12, 2023
I have recently signed up and their site is very user friendly, especially for creating email campaigns. It was not intimidating like other companies. The customer service has been excellent as well. I am happy I did my research and chose them to start my journey into ecommerce.
Hi Free at Lash team 👀💅 Always a pleasure! Always feel free to get in touch if you have any questions, need a second pair of eyes on something, or even help setting up the logic of your series of automated emails 😊 Happy sending!
April 11, 2023
Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.
Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! ☀️
June 22, 2023
We are happy to be using SmartMail to help us increase impressions and help scale our business. Thanks guys!
Thank you Couple Co. Team 💍 💎 Looking forward to helping your Shopify store scale even more! Have an amazing day ahead ☀️
April 2, 2023
Simple et efficace, et ils ont toujours répondu présent lorsque j'avais besoin d'aide. Je recommande
Merci à toute l'équipe de la Fabrique A DeDeuh 👶🌸 N'hésitez pas à nous contacter via notre tchat si vous avez la moindre question 😊
March 31, 2023
Always quick help and easy to understand :) Went above and beyond to help me create a customer segment! Thank you!
Good morning DiamondArt team 🎨🖼 Thank you so much for your review, it means a lot when a long-time user such as yourself sends us this type of feedback. We're looking forward to helping your DiamondArt reach new heights in 2023! 😊
March 24, 2023
Great customer support!!! Really friendly and quick answers to my questions! I can really recommend this Mailing App! :)
Thank you for your feedback Aponcho team! 🏝👕 We're thrilled to hear that our team was able to assist you 😊 Feel free to let us know if anything else comes up!
March 9, 2023
This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it. I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird. Customer service is excellent.
Hi Sweet Violet team 🌷🟣 Thank you for your feedback! We're glad to hear that your enjoy SmartrMail's integration with Shopify. I passed on your feedback to our development team who is now looking into making the size of the Pop-up's "Thank you" page editable. I'm expecting their change to be available over the next couple of days. When it comes to the disconnect between the editor and your site, it appears to be linked to external CSS and code affecting your original SmartrMail Pop-up. The same developer is looking into it. We'll get back to you as soon as we've located how to prevent this from happening. In the meantime, please feel free to reach out through our in-app chat if you have any questions or if you need any help with your SmartrMail account!
March 13, 2023
Its a great app for creating quick and easy emails, however it would be much better if there were more email templates for all the holidays around the world. Hence the 4Star rating otherwise its great ! As you have taken on board what I have said I am willing to update your star rating to 5*. Thank you
Hi MTLondon team 👙☀️ Thank you for your feedback! I'm glad that we were able to add extra templates celebrating more holidays around the world. Our designer is now working on 20 additional templates which will be made available over the next couple of weeks. If you ever need anything else please, feel free to reach out through our in-app chat and our team will be happy to assist you. Have a great day ahead 😊
March 2, 2023
We love how straight forward and easy to use the SmartrMail app is. They also have great tutorial videos. However, if we need help the customer service team is quick to respond and very helpful.
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Hi Maya Perera team 🎗 We're happy to hear that our tutorial videos were helpful and that our customer success team was able to help you. Let us know if there's anything else we can help you with!
Feb. 17, 2023
Love THIS app!! We use SmartrMail on a regular basis for a few of our companies and couldn't be happier. User Friendly, straight to the point. The way apps should be. Thanks for making this App.
Hi Inked Circus Tatto Expo 🖋🐉 Thank you so much for your review! We're glad to hear that SmartrMail helps multiple of your companies with their email marketing strategies 😊 We look forward to taking each of them to new heights 🚀
Feb. 13, 2023
We changed from Shopify's standard email to SmartrMail and couldn't be happier. The customisation ability and speed to create great looking newsletters is fantastic!
Thank you Studio Europe team 🌹👙 We're glad to hear that SmartrMail allows you to send beautiful emails more quickly! Looking forward to sending even more emails with you 😊
Feb. 13, 2023
The support team is very helpful in troubleshooting issues with popups, automations, coupons, and so on.
Hi Orchid and-Pine team 🌼🌲 Always a pleasure! Feel free to let us know if there's anything else we can assist you with 😊
Feb. 12, 2023
I've tried umpteen different mailing list providers and this is by far the best, especially as a shopify business. Easy to use and the automations are truly awesome!
Hi Simon's Collectibles team 🧸🎎 Thank you for your feedback! We're glad to hear that you find SmartrMail easy to use with deep automation capabilities 😊 We're looking forward to getting Simon's Collectibles even more sales!
Feb. 7, 2023
We changed to SmartrMail some time ago (we were using another Email Marketing Integration that frustrated us no end - !) SmartrMail is one of the 1st integrations to offer Automated Product recommendations email, and their Automated Emails are really easy to create and have many features. SmartrMail is a great app offering all the welcome/abandoned cart / thank you emails automation that any online business needs - and MORE!- We hope that they will integrate with other apps for reviews and cart check out features soon - I do look forward to some more design features that would make our emails look even more polished - We highly recommend Smartrmail their Customer Support is EXCELLENT and the Pricing and Marketing Features are on point !!!
Thank you for your detailed feedback Bomd Body team 💣🛁 We're thrilled to hear that you like our AI-powered recommendation engine 😊 Integrating with more review apps and cart checkout apps is on our mid-term roadmap, we look forward to sending you updates on this very soon! Thank you for being such an great SmartrMail sender, have an amazing day ahead! ☀️
Feb. 7, 2023
I've found SmartrMail to be much easier to use than Mailchimp and other email marketing providers! Customer service is also excellent!
Good morning Lufi & Friends team! 📚 Thank you for your feedback! We're glad to hear that you find SmartrMail easier than you know who 🙊 We're looking forward to making Lufi & Friends reach new heights with email marketing! 🚀
Feb. 2, 2023
We just started with SmartrMail, and so far the experience has been fabulous. I think the customer service is what sets this company apart. I have had several conversations with Moe, one of their great customer service reps. He has been very helpful. If this is the way they treat their customers, they'll have us for ever. If you're thinking about trying them... do it! You'll be glad you did.
Hi VMC Chinese Parts team 🛵 We're thrilled to hear that your experience with our email marketing experts has been great! Your success is our success, so always feel free to get in touch with us if there's anything else we can help you with, we're always keen on assisting all our users as much as possible and getting them the most optimized email marketing setup 📧 Happy sending! 😊
Jan. 28, 2023
This email program is the is the best I ever tried. Customer service is awesome. It give you all the stats you would need. They work hard to get your business and it's worth it. Try it you will like.
Hi Huckle Bee Farms team 🐝 Thank you for your feedback! We're glad to hear that you like the stats and analytics that SmartrMail provides and that our customer success team has been able to assist you. Feel free to let us know if there's anything else we can help you with! 😊
Jan. 28, 2023
I do struggle with online marketing, I am getting old, but these guys make it much easier and are very helpful and patient with their instructing. Was using it with my previous website, so very looking forward to getting it all going through Shopify, love some of the new features they have added since I last used it. Great that they are updating things all the time. It has been a while since I have done any marketing for one reason or another, so very keen to get going again. Thanks guys. Cambrelles Australia
Hi Cambrelle's team 🧸 Thank you so much for your feedback, it means a lot when a long-time sender like you takes the time to post a review like this. We're looking forward to helping you get more out of your email marketing strategy. Make sure to let us know if there's anything we can assist you with 😊