All reviews

Rating Breakdown

  • 5
    88% (5,853 ratings)
  • 4
    8% (523 ratings)
  • 3
    2% (125 ratings)
  • 2
    1% (44 ratings)
  • 1
    1% (95 ratings)
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5 / 5 Share

Oct. 31, 2024

So far we are loving this app. Any issues we have had were dealt with quickly and easily via the online chat with Shelby.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩

5 / 5 Share

Oct. 31, 2024

The customer service is top notch.

Using app

3 months

Total reviews

2

Average rating

3.0

Developer Reply

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Oct. 30, 2024

I'm enjoying the app, and Shelby, from the customer service was very friendly and efficient.

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Shelby 🤩 - Smile Team ✨

5 / 5 Share

Nov. 6, 2024

Lisa and Andreandana were both extremely helpful. They went above and beyond. App functioned great as well.

Using app

18 days

Total reviews

6

Average rating

4.5

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Oct. 30, 2024

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5 star review! Smile Team ✨

5 / 5 Share

Oct. 30, 2024

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write this 5-star review! We really appreciate it 💖 Smile Team ✨

5 / 5 Share

Oct. 29, 2024

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩 Smile Team ✨

4 / 5 Share

Oct. 29, 2024

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Using app

8 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 29, 2024

Excellent documentation, easy to set up and customize. Support is responsive and helpful. New features released fairly often. Much more affordable than some of their competitors for more features. Easily integrates with most major marketing and reviews software.

Using app

6 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Oct. 29, 2024

Using app

4 months

Total reviews

2

Average rating

3.5

Developer Reply

Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨

5 / 5 Share

Oct. 29, 2024

There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Oct. 29, 2024

Extremely satisfied with the customer service and speed of conversation. The demo was excellent, and our rep (Cole) was knowledgeable in the app and general Shopify information, which was especially helpful for our team, as we don't have technical staff on board. Excited to kick this program off for our customers.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Oct. 29, 2024

easy to use, responsive support, great

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Nov. 6, 2024

Amazing loyalty program. We switched because of rampant code leaks and saw immediate savings due to fewer discounts. I recommend this app (if you have the budget). Update: The customer service is very good.

Using app

6 months

Total reviews

15

Average rating

4.7

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Oct. 28, 2024

Amazing app

Using app

About 11 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the 5 star review! Smile Team ✨

5 / 5 Share

Oct. 28, 2024

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨

5 / 5 Share

Oct. 28, 2024

Just installed and configured, so far so good. I like the flexibility and the ability to scale with little cost up front.

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

We smiled reading this review! Thank you so much :)))

5 / 5 Share

Oct. 28, 2024

I am just launching the app so had a lot of questions during set up. Shelby was extremely quick to respond and helpful in guiding me through the process and what would work best for us!

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

We are so glad Shelby was able to assist you! Thanks for your lovely review!

5 / 5 Share

Oct. 28, 2024

I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions, Smile Team ✨

5 / 5 Share

Oct. 28, 2024

Great Customer Service!!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for 5 stars!