Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,351
chart
#40
All reviews
Rating Breakdown
Review RSS Feed
July 15, 2024
Brilliant app! Very easy to use, looks great and amazing support from a friendly and helpful team! Really recommend :)
Thank you for your lovely review! We are so glad you found our team to be friendly :)
July 14, 2024
Great app, great support when you have issues!
Thank you for your review! We are happy to hear that you're enjoying the app, reach out if you have any other questions!
July 12, 2024
Great customer service! I had a question and they replied very fast.
It's great that you were able to get a quick solution to your question! We hope you continue to enjoy the app.
July 12, 2024
Lynn's customer service was great.
Thank you for your review, we are so glad you had a good experience with Lynn :)
July 12, 2024
A really easy to use app, with a simple set up which looks great! Amazing support team too. Hannah was really helpful at assisting us and answered all of our questions. Really recommend!
Thank you for this lovely review, I really appreciate it and hope you continue to enjoy the app - Hannah :)
July 11, 2024
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
July 11, 2024
Customer service is so speedy and helpful
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
July 11, 2024
Lynn is always helpful and helps me get the information I need promptly.
We are so glad Lynn was able to assist you quickly, hope you enjoy the app :)
July 11, 2024
Smile is an excellent loyalty and rewards program app. Angie from the support team was very helpful in getting our program set up. Highly recommend Smile!
Thanks so much for leaving a review! I'm glad I could help - Angie and the Smile Team
July 11, 2024
I haven't used the app yet, but the customer service prior to install has been outstanding! Happy to find an app with quick, responsive support.
We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)
July 12, 2024
Cole, Jade and the team are great to work with!
We are so happy to be an app that you enjoy working with! We will always be here for any questions you have :)
July 11, 2024
التطبيق قوي وجميل وبخطوات سريعة وسهله يتفعل معك على المتجر رائع ، والافضل انه سهل واذا واجهت مشكلة دعم سريع يتحاوب معك وبالتواصل تحية لJade
Thank you for your lovely review - we are so pleased Jade was able to give you great service!
July 10, 2024
I thought I had lost my customer's data with all their points but Cole was able to help me recover them quickly! I'm glad I chose Smile over other rewards apps. It's easy to manage and simple to use from the customer's perspective as well.
Thank you for your lovely review! We are happy to hear you find the app easy to use from both business and customer perspective.
July 10, 2024
Get app great support really like Smile, it makes me smile when I use it
We smiled reading this review! Thank you so much :)
July 10, 2024
Great customer service!
We do think our customer support is pretty awesome so thank you for review and we are glad you feel the same! :)
July 9, 2024
I had an intricate issue and they responded so quick and it was all resolved within a day! Thank you!
We are so glad to hear your issue was solved quickly! We hope you continue to enjoy using the app :)
July 8, 2024
Great App with Awesome Support. They really superfast to solve my issued. Keep it on, Smile Team. Don't forget to always keep your SMILE! Many thanks. Eric
Thanks for your lovely review Eric! We are glad your issue was solved quickly :)
July 8, 2024
The support is great and the functions are great. However, a few useful and standard function only comes in at $199/month where the $49/month has not much value add to the free version. If the $49/month plan allows people to redeem product as gift + some feature from the $199/month plan, I think that will be great. And when small ecommerce grow to > 500 orders, we will happily switch to the $199/month plan.
Thank you for your review and feedback. A member of our support team has reached out to learn more about your needs and how we can help further.
July 8, 2024
Positive reviews MUST be fake. This is TERRIBLE! I watched as 6 people signed up for my rewards program yesterday and not one is in my database now. This thing sent them a confirmation email, they went to spam folders. It gives a code that you then have to go back to the website to be added to my reward program. When they clicked the link - it gave them a 404 error. I just checked and it is now NOT LIVE on my website even tho it's showing in the Shopify store. Waste of time. Customer support is useless.
We're really sorry to hear that you've had issues getting your program set up correctly. Our team have reached out to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.
July 8, 2024
Good customer service and dev support.
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂