Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,135
chart
#36
All reviews
Review RSS Feed
Sept. 19, 2025
Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🙂 - Smile Team ✨
Sept. 18, 2025
The Smile.io app is great. Their support team is simply amazing! We have really enjoyed our experience.
Thank you so much for your review! It's was lovely to chat with you! - Angie & the Smile Team ✨
Sept. 17, 2025
Very efficient and timely with help.
Thank you for taking the time to leave us a 5-star review! 🤩 Don't hesitate to reach out if you have further questions. - Smile Team ✨
Sept. 17, 2025
Smile Rewards works well!
Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)
Sept. 17, 2025
Great customer service from the team at Smile. Fast and detailed reply. My customers love using the rewards program. It's a great purchase incentive.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Sept. 17, 2025
Thank you for taking the time to leave us a 5-star review! 🤩 Don't hesitate to reach out if you have further questions. - Smile Team ✨
Sept. 17, 2025
Thanks so much for taking the time to rate us 5 stars! 🤩 - Smile Team ✨
Sept. 16, 2025
Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨
Sept. 16, 2025
Really easy to set up and helpful customer services.
Thank you so much for taking the time to leave this review and for all your kind words! We're so glad to hear that you've had a great experience with our support team 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 16, 2025
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Sept. 16, 2025
Support is always very helpful and prompt in their response! We've had a great experience with this app.
Thank you so much for taking the time to leave this review and for all your kind words! We're so glad we could help ☺️ - Smile Team ✨
Sept. 16, 2025
Simple and intuitive app. Support is friendly and helpful. Recommend.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Sept. 15, 2025
Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨
Sept. 15, 2025
Great service, fast and effective, props to Shelby!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Shelby 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 16, 2025
not great. it seems they hide the fact that nothing seem to be included in the $49 option so you have to upgrade to $199. I think being more up front with customisations and what you get ie no landing page, no links, nothing. The reason i wanted this ... which i thought was common sense... was so that the the app would sync to a landing page and work smoothly ie for better customer / shopper satisfaction. I hoping that the app may change my mind and we will stick with it . Smile have since got in contact and suggested options so I will test these and test the app.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Sept. 15, 2025
We discovered that more than 12,000 discount codes were created through this app and then published on coupon websites for anyone to use. Nobody ever warned us this was happening. It’s obvious someone hacked or exploited the referral program, but instead of helping, support didn’t even apologize or offer a solution to delete or block these codes. This is unacceptable for a platform that should be protecting merchants, not leaving us exposed to abuse. If you value your store and revenue, think twice before trusting this app.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Sept. 13, 2025
The whole Smile team was incredibly accomodating, making contact regularly and checking in to see how things were going. Amazing customer service!
Thank you for taking the time to leave this review and for all your kind words! We're so glad to hear that you've had a great experience with our support team 🤩 - Smile Team ✨
Sept. 12, 2025
As I relaunch my skincare business, the Smile rewards program makes it so much easier to connect with my customers and build lasting trust. As a new business owner it’s easy to use and my customer service rep was very kind and helpful.
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Sept. 12, 2025
Super fast and helpful responses are always standard. Thanks Smile!
Thank you so much for taking the time to leave this review and for all your kind words! We're so glad we could help ☺️ - Smile Team ✨
Sept. 12, 2025
We were having a technical issue that wasn't going to resolve quickly. Angie helped us find a work around that was easy and effective. We appreciate the prompt and friendly assistance!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Angie 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨