All reviews

Rating Breakdown

  • 5
    91% (3,777 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,797)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 20, 2025

Very responsive and super helpful!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're so glad to hear that you found our team responsive and helpful. We truly appreciate you taking the time to leave a review! 😊 — Smile.io Team ✨

5 / 5 Share

Nov. 19, 2025

Erin from support was super helpful and so knowledgeable!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the lovely review! We're thrilled to hear that Erin was so helpful and knowledgeable — we’ll be sure to pass along your kind words! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 19, 2025

Using app

23 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the 5-star rating! 🌟 Your support means a lot to us! - Smile.io Team ✨

5 / 5 Share

Nov. 18, 2025

Sehr guter Support !

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit unserem Support zufrieden bist. Wir wissen deine Rückmeldung wirklich zu schätzen! 😊 - Smile.io Team ✨

4 / 5 Share

Nov. 18, 2025

We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us. We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions. Thank you.

Using app

Almost 5 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team

5 / 5 Share

Nov. 18, 2025

Shelby Customer Support is awesome!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 💛 We're thrilled to hear that you had an awesome experience with Shelby. We’ll be sure to share your lovely feedback! 😊 - Smile.io Team ✨

4 / 5 Share

Nov. 18, 2025

Using app

About 1 hour

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 18, 2025

very good support team

Store

KAZOO

Using app

11 days

Total reviews

2

Average rating

4.0

Developer Reply

Thank you so much for your kind words! We're so glad to hear that you had a great experience with our support team. Your feedback means a lot to us! 😊 — Smile.io Team ✨

5 / 5 Share

Nov. 18, 2025

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5 stars! 🌟 Your support means a lot! — Smile.io Team ✨

1 / 5 Share

Nov. 18, 2025

HORRIBLE QUE LIERAL TE FORCEN A PAGAR, UN ASCO

Using app

4 months

Total reviews

5

Average rating

1.8

5 / 5 Share

Nov. 17, 2025

Lynn was very helpful when I had a billing question :)

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're happy to hear that Lynn was able to help with your billing question. We’ll be sure to share your lovely feedback with her! 😊 — Smile.io Team ✨

5 / 5 Share

Nov. 17, 2025

Excellent service quick and efficient

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 14, 2025

I am completely satisfied with Smile. The support Cole provided was exceptional. Setting up apps and programs on Shopify isn't my area of expertise, but Cole and the user-friendly Smile app guided me through every step. He also provided crucial best practices to ensure my loyalty program was launched successfully. I would recommend this program.

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful and detailed review! We're delighted to hear that you had such a great experience setting up your loyalty program and that Cole was able to guide you through the process so smoothly. We’ll be sure to share your kind words with Cole — they’ll mean a lot! 😊 We truly appreciate your recommendation and support. - Smile.io Team ✨

5 / 5 Share

Nov. 14, 2025

Great app to customize your Loyalty Rewards program. And the team is super helpful if you have any questions!!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! We're so glad to hear that you’re enjoying customizing the loyalty program and that our team has been helpful along the way. We truly appreciate your kind words and support! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 14, 2025

Un grand merci à Ezra, le conseiller qui m'a permis de régler mon soucis en 30 sec.

Store

AKINOM

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Un grand merci à toi pour ce super retour ! 💛 Nous sommes ravis d’apprendre qu’Ezra a pu t’aider aussi rapidement et efficacement. Nous lui transmettrons ton message, cela lui fera très plaisir ! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 13, 2025

Very good customer serivice! highly recommended

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our customer service team. Your recommendation means a lot to us! 😊 - Smile.io Team ✨

4 / 5 Share

Nov. 13, 2025

Using app

9 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! Our team have reached out to see if there is anything else we can assist you with :)

5 / 5 Share

Nov. 13, 2025

Straightforward app to use, and Erin is always there with helpful links and clear answers. I upgraded my plan today. My customers are showing more and more interest.

Store

Psylo

Using app

Almost 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! We're delighted to hear that Smile has been straightforward to use and that Erin’s support has been so helpful, we’ll be sure to share your kind words with Erin! It’s wonderful to know your customers are getting more engaged too 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 12, 2025

Sweet App that does as it says on the tin - easy to setup with great support.

Using app

Over 4 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your kind words! We're so glad to hear that Smile was easy to set up and that our support team could help make the experience even smoother. We truly appreciate your support and feedback! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 12, 2025

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the 5 stars! Your support is greatly appreciated. 🌟 - Smile.io Team ✨