Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,135
chart
#36
All reviews
Review RSS Feed
Sept. 27, 2025
The support team is wonderful. Thanks to Joana, she is so helpful and solved my issue right away.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Joana 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 26, 2025
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Sept. 26, 2025
I have been using the app for a months now on the free plan and so far it has everything that I need. I had a small issue with locating where to customize some settings (there could be a few tiny tweaks to the UI to help with this), however my support rep was extremely helpful and very quickly provided a solution. The support I received alone is a great reason to carry on with this app. Looking forward to building out more with Smile.io.
Thank you so much for taking the time to leave this review and for all your kind words! We're so glad we could help ☺️ - Smile Team ✨
Sept. 26, 2025
Very impressed with this app. Extremely clean and indepth UI. Integrates very easily. Looks highly professional. Best part: The support staff are probably the best I've deal with in 3+ years of using Shopify daily and working with numerous apps.
Thank you for taking the time to share your review! We're always happy to help 😍 - Smile Team
Sept. 26, 2025
We've been using Smile.io for a while and have upgraded over time. The features are very useful and the loyalty programme definitely increases our customer retention and sales. The customer service is fast and knowledgeable!
Thank you for taking the time to leave this review and for all your kind words! We're so glad to hear that you've had a great experience with our support team 🤩 - Smile Team ✨
Sept. 26, 2025
Really helpful and attentive customer service from Erin. Patience of a saint as I try to navigate setting up referrals and making changes to our company's point system. Not that it's overly complicated, I'm just not tech savvy at all!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Erin 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 25, 2025
Very helpful to increase the conversion rate.
Thank you so much for the review. We're thrilled to hear that it helped boost your conversion rate! If you need tips to optimize even more, we're just a message away! - Smile Team.
Sept. 24, 2025
Loyalty Rewards that drive customer engagement. Many Tanks to Joana and the Smile team for this long partnership =)
Thank you for taking the time to leave us this 5-star review! We're so glad that Joana could help ☺️ - Smile Team ✨
Oct. 14, 2025
Agents are very helpful and always giving prompt reply.
Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨
Sept. 24, 2025
Lisa had amazing customer service, thank you!!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Sept. 24, 2025
Really excellent customer service from Joana! Helped me sort out my issue super fast! Smile has always been fab at really quick response time and great customer service!
Thank you for taking the time to leave us this 5-star review! We also think Joana is fab 😍🤩 Don't hesitate to reach out if you need anything further! - Smile Team ✨
Oct. 2, 2025
The Smile Io rep that helped me was great and specifically resolved my issue
Thank you for taking the time to leave this review. We have reached out to see how we can assist you further. - the Smile Team ✨
Sept. 23, 2025
Easy to work with, excellent customer service from Jade!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 23, 2025
We came to Smile.io feeling stuck on API access and worried we couldn’t promote our Bakery Rewards balance in Klaviyo. Ezra responded quickly, listened, and solved the problem with a pragmatic offer to add a complimentary Klaviyo integration slot. He shared clear guidelines, set expectations, and even said he’d advocate internally on pricing —precisely the kind of ownership and empathy you hope for in support. Implementation has been smooth, and we can now encourage our customers to focus on loyalty-led value rather than one-off discounts. Smile.io went from “nice idea” to a genuine partner because of Ezra’s help—five stars from The T-Shirt Bakery.
Thank you for taking the time to leave this review and for all your kind words about the Smile app! We're so glad to hear that you had a great experience with Ezra and our support team 🤩 - Smile Team ✨
Sept. 22, 2025
Great customer service team. Lynn was extremely helpful and got back to us quickly.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Lynn 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 22, 2025
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa & Erin - Smile Team✨
Sept. 22, 2025
Great customer service and communication from Erin - very quick response and fixed my issue immediately.
Thank you for taking the time to leave us this 5-star review! We're so glad that Erin could help ☺️ Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 20, 2025
Lynn was so helpful!! Thank YOu
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Lynn 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Sept. 19, 2025
Thank you so much for taking the time to leave this 5-star rating 💖 We really appreciate it! - Smile Team✨
Sept. 19, 2025
Service rapide :D très satisfaite
Merci beaucoup d'avoir pris le temps de laisser cet avis 💖 Ce fut un plaisir de vous aider ! Lisa - Smile Team✨