Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Grow customer loyalty with points, rewards & VIP tiers
Rating
4.9
Feedback
4,620
Reviews
Chart
#25
Shopify

All reviews

5 / 5 Share
Aug. 10, 2026

Store Using app Total reviews Average rating
Body Cosmetic 5 months 2 5.0
Developer Reply

Thank you so much for taking the time to leave this 5-star review 💖 We really appreciate it. Please don't hesitate to reach out in the future if you ever need anything! ☺️ - Smile Team✨

5 / 5 Share
Aug. 10, 2026

We absolutely love using Smile Loyalty for our online shop! It’s easy to use, professional, and a wonderful way to reward and connect with our customers. We especially appreciate how simple it is to set up and manage our loyalty programme. Highly recommended for small businesses looking to build lasting customer relationships. Huge thank you to the Smile Loyalty App Team! GOD bless!

Store Using app Total reviews Average rating
Cocosoy Joy 5 months 2 5.0
Developer Reply

Hey Cocosoy Joy! Wow! Thank you so much for the lovely review! We're thrilled that Smile has become such a positive part of your business over the last five months. Your kind words mean the world to us, and we're so glad the setup and management experience has been smooth sailing. Always feel free to reach out if there's anything we can help with. Much love 💛 The Smile.io Team ✨

5 / 5 Share
Aug. 8, 2026

Amazing

Store Using app Total reviews Average rating
Kollect Korner Almost 2 years 4 5.0
Developer Reply

Thank you so much for the kind words! We're thrilled you've been loving Smile.io for almost two years now. That kind of loyalty means everything to us, and we're grateful to be part of your store's success. We're always working on ways to make the app even better, so keep the feedback coming if there's ever anything we can do for you! The Smile.io Team ✨

5 / 5 Share
Aug. 7, 2026

Store Using app Total reviews Average rating
ROLLDIVA 2 days 1 5.0
Developer Reply

Thanks so much for the 5-star rating! We're thrilled you're enjoying Smile.io in those early days. If you have any questions as you get more familiar with the app, our support team is always here to help. Cheers, The Smile.io Team 💛

5 / 5 Share
Aug. 7, 2026

Lisa was amazing and helped us out with our set up! super kind and great customer service!

Store Using app Total reviews Average rating
Aesthetically Soaps 7 days 2 5.0
Developer Reply

Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share
Aug. 6, 2026

Extremely fast response, even after hours and the mild tech issue we were experiencing was fixed right away.

Store Using app Total reviews Average rating
Strands of Humanity Over 3 years 3 5.0
Developer Reply

That's fantastic to hear! We love when our support team can jump on an issue quickly, especially after hours. Thanks so much for being a loyal Smile.io customer for over three years, we're honored to be part of your story and really appreciate you taking the time to leave this feedback. The Smile.io Team ✨

5 / 5 Share
Aug. 6, 2026

Store Using app Total reviews Average rating
Developer Reply

Thanks so much for the 5-star rating! We really appreciate the support, and we hope Smile.io is helping you build great connections with your customers. If you ever need anything or have questions down the line, we're always here for you. The Smile.io Team ✨

5 / 5 Share
Aug. 6, 2026

Store Using app Total reviews Average rating
Developer Reply

Thanks so much for the five-star rating! We're thrilled you're enjoying Smile.io so far. If you have any questions or want to chat about ways to make your loyalty program work even better for your paddlesports community, just reach out. We're here to help! The Smile.io Team 💛

5 / 5 Share
Aug. 5, 2026

Hi Lynn, thank you so much for resolving the reward redemption issue on our website! And... even though my request was written in Korean, how thoughtful of you to respond in Korean (it seems like you ran it through a translator ), but receiving a reply in the same language still feels very customer-friendly and shows great customer support!

Store Using app Total reviews Average rating
K-Towns About 2 years 2 5.0
Developer Reply

That's so lovely to hear! Lynn really does go the extra mile for our merchants, and we're thrilled she could help sort out that redemption issue for you. Thanks for being such a great part of the Smile.io community. We're grateful for merchants like you. 💛 The Smile.io Team

5 / 5 Share
Aug. 5, 2026

Store Using app Total reviews Average rating
Alma de Luz 1 day 1 5.0
Developer Reply

Thanks so much for the 5-star rating! We're thrilled you're already enjoying Smile.io. If you have any questions as you dive deeper into the app, our support team is always here to help. Looking forward to helping you build an amazing loyalty program for your customers! The Smile.io Team ✨

5 / 5 Share
Aug. 5, 2026

best

Store Using app Total reviews Average rating
Divinelight About 1 year 4 5.0
Developer Reply

Thank you so much for taking the time to leave this 5-star review 💖 We really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

5 / 5 Share
Aug. 5, 2026

very professional and quick customer service!

Store Using app Total reviews Average rating
LEIBISH Over 1 year 8 4.9
Developer Reply

Thanks for the 5-star review! 🌟 We’re grateful for your support and always here if you need anything 💛 - Smile.io Team ✨

5 / 5 Share
Aug. 5, 2026

This app is solid. Getting customer loyalty points to sync properly across different sales platforms wasn't an instant plug-and-play process for us. However, Smile.io provided us with a solution and helped with the technical capabilities we needed to make it work. What made the biggest difference was the support team. Complex setups can easily get frustrating, but every staff member we interacted with was incredibly helpful. A big shoutout to Alex, who leads the Merchant Experience team, as well as Ezra and Andrea, who provided step-by-step information to set-up the connections. If you run a multi-platform store and need a loyalty app backed by a team that actually guides you in providing the best experience for your customers, Smile.io is definitely worth it.

Store Using app Total reviews Average rating
American Doughnut Kitchen Over 2 years 1 5.0
Developer Reply

Thanks so much for the kind words, and we're really glad you stuck with us through that setup process! Getting loyalty points synced across multiple sales platforms is no joke, and we're proud the team could work through those technical challenges with you. It means a lot that the support came through when you needed it most. We hope Smile.io continues to be a solid part of keeping your customers happy and coming back for more. If you ever need anything else down the track, you know where to find us. The Smile.io Team 💛

5 / 5 Share
Aug. 4, 2026

Lynn was exceptional

Store Using app Total reviews Average rating
HIIT HYDRATION 7 days 1 5.0
Developer Reply

Thank you for taking the time to leave us this 5-star review! We are so glad that Lynn was able to assist. 😊 - Smile Team ✨

4 / 5 Share
Aug. 4, 2026

I have just started using this app and I am very happy so far. I am having some trouble getting customers to convert from a Guest status to a Member status and so, am trying to educate them. Members have been accumulating points but no one has redeemed, yet. I am not sure why not. I will have to keep monitoring the app to see how it evolves. But, right now, I am very happy.

Store Using app Total reviews Average rating
Tea Journeys About 2 months 2 4.0
Developer Reply

Hello and thank you for the review here! We appreciate the kind words and are glad to hear you're happy with Smile - "Members have been accumulating points but no one has redeemed, yet. I am not sure why not" This is the kind of question our team take a lot of pride being able to help answer, make recommendations, and get things on track for you! I've sent an email so our team can help further here.

5 / 5 Share
Aug. 4, 2026

Shelby was very helpful, and we have enjoyed using Smile points for years now.

Store Using app Total reviews Average rating
Gallagher Fragrances Almost 7 years 2 5.0
Developer Reply

Thank you for taking the time to leave this kind review! We are grateful for your support (7 years! 🎉) and I was happy to help. - Shelby with the Smile.io Team 💛

5 / 5 Share
Aug. 4, 2026

Ezra has been amazing! He helped me promptly and managed to fix the issues I was facing. Thank you!

Store Using app Total reviews Average rating
Saints & Sports® 12 months 5 5.0
Developer Reply

Thank you for your review! We are very glad that Ezra was able to assist, please don't hesitate to get in touch again if any questions come up! 😊 - The Smile.io Team ✨

5 / 5 Share
Aug. 3, 2026

Their customer service team was speedy, thorough and beyond helpful! Will be loyal to the app because of the team!

Store Using app Total reviews Average rating
Dermwel 2 days 5 5.0
Developer Reply

Thank you so much for taking the time to share this! We're thrilled that our support team made such a great impression on you right out of the gate. We're excited to have you on board and can't wait to see how Smile.io helps you build loyalty with your customers. If you ever need anything else as you get the app up and running, just reach out. We're always here to help! The Smile.io Team 💛

5 / 5 Share
Aug. 3, 2026

客服响应很及时,无论是Ullas 还是Lynn.

Store Using app Total reviews Average rating
MEEDEN Art 12 months 14 5.0
Developer Reply

Thank you so much for taking the time to leave a review! It's wonderful to know that Ullas and Lynn have made a positive impact on your experience with Smile.io over the past year. We really appreciate your trust in us and we're excited to keep supporting your loyalty program. If you ever need anything else, please don't hesitate to reach out! The Smile.io Team ✨

5 / 5 Share
Aug. 3, 2026

One day panel on our website stopped showing, we reached out to Smile.io support and withing several hours everything was fixed. Good job Team and Lisa!

Store Using app Total reviews Average rating
Black Sheep (White Light) About 2 months 5 5.0
Developer Reply

Thanks so much for the kind words! We're glad Lisa and the team could jump on that panel issue and get things running smoothly again for you. It's been awesome having you on board for the past couple months, thanks for being great to work with! 💛 The Smile.io Team

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