Smile: Loyalty Program Rewards

Oct. 7, 2025

Oct. 7, 2025

It's not cheap for the higher plans (and ultimately you will need the higher plans to do this effectively), but they are an A+ for functionality and customer service. Always there to help and the app seamlessly integrates into your site - which is extremely important when you want to match the aesthetic of your brand. There are a few more customizations I would like to see (for example points awarded to X number of orders as opposed to amount in order value - so you can properly award customers for ordering often. I would like to see this in tiers, as well. Customer orders 10 times and they get to a special tier, as an example.) My guess is these features will eventually come. And ultimately if you are spending thousands on ads, this is nothing in comparison for the same sort of value for your business. So far, it's worth every dollar.

Oct. 3, 2025

Jade was great! She addressed my concerns promptly and did what was necessary to make a customer happy. That's what I call customer service :)

Oct. 2, 2025

Really thoughtful customer support. We’ve used this app for years and have grown our customers and loyal customers so much since working with them!

Oct. 2, 2025

Phenomenal customer service!

Oct. 2, 2025

Support is difficult to communicate with. If you have B2B transactions on the same website, don't use this app.

Oct. 2, 2025

Great app, super helpful team

Oct. 1, 2025

Super easy (almost too easy) and VERY helpful customer service.

Oct. 1, 2025

Great Support! Well done guys... on the pricier side, but functional and like the klaviyo integration.

Oct. 1, 2025

Great app and awesome service. We have been a customer since 2023. I had a technical issue integrating Smile with Shopney app. Joanna gave me excellent service and was extremely patient while trying to set up the integration. Thank you, Joanna, for being patient with a non-technical person!

Oct. 1, 2025

Perfect experience

Sept. 30, 2025

Had a z-index issue where the rewards button was sitting on top of the checkout button. Reached out to support and they walked me through the fix! \

Sept. 29, 2025

Sept. 29, 2025

The team at smile is so responsive and helpful! Very happy I chose to use this app for my business.

Sept. 29, 2025

I'm sooooo happy with my Smile app. They are SOOOOO helpful when i have problems. Absolutely everytime i go to them for issues, they always are helpful and i learn more on how dope this platform is. Thank you, Andrea! You're the bomb girl!

Sept. 28, 2025

Highly recommended. Support from Karen was great.

Sept. 29, 2025

**Update** Smile.io reached out and resolved the issue via email. Turns out strict tracking settings prevent access to their app via Shopify. Anyone else experiencing issues, try 'balanced' as an initial fix. They resolved this issue in 2 days via me leaving a review on the Shopify App Store. I couldn't ask for support through the app due to not having access. 'W' for their support team. ********************* Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!

Sept. 27, 2025

The support team is wonderful. Thanks to Joana, she is so helpful and solved my issue right away.

Sept. 26, 2025

Sept. 26, 2025

I have been using the app for a months now on the free plan and so far it has everything that I need. I had a small issue with locating where to customize some settings (there could be a few tiny tweaks to the UI to help with this), however my support rep was extremely helpful and very quickly provided a solution. The support I received alone is a great reason to carry on with this app. Looking forward to building out more with Smile.io.