Smile: Loyalty Program Rewards

I got the best service I could have asked for. Joana walked me through the exact steps I needed to follow and was really patient with me (I admittedly had some brain fog). Would definitely recommend to anyone.

Fantastic program and fantastic service from Lynn especially!!

Thank you Lynn for your great service! You were really helpful and efficient!

Excellent and quick customer service

Our loyalty program is still fairly new. The implementation was simple and the customer respone has been positive. Customer service has always been helpful and responsilve. The only thing that I would like to see added is a full page for the customer to login to, instead of the landing page just pushing them to the popup.

Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star. -->Loyalty Landing Page -->Points on Product Page -->Points on Account Page I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program. Previous review: 1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion. We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times. 2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand. 3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression. 4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received. 5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.

Lynn was so patient and persistent with getting us the help we needed!

Excellent customer service

Great service

Clear responses & recognized my time with the app! Thanks!

Jade was extremely helpful with adding the App to my checkout on Shopify. I really appreciate the support!!

We have been running the Smile.io app for five years now and our ladies love the point and discount system. It is super easy and can be used online, in-store, and on our mobile app. The support team has been very helpful whenever we have questions, recently Lisa helped us figure out how to expand our account. Much appreciated!

Easy to use & modify points for customers!

this has been great for our store, the team are always ready to help, they quickly solve any issues - highly recommended

Muy buena la atención

Joana was very friendly while helping to resolve my issue and managed to get everything sorted very quickly :)

outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.