Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,154
chart
#25
All reviews
Review RSS Feed
July 22, 2023
Great app very very easy to install and use. Great customer support (thanx to David). I'm using Smile on 3 websites.
Thank you so much for your review we really appreciate your kind words. Please reach out if there is anything else we can help you with. Cheers The Smile team
July 21, 2023
Patient thank you so much lisa1111111111111111111111111111111111111111111111111111111111111111111111111111111111
Thanks for taking the time to write this review ☺️ It was a pleasure helping you! Lisa - Smile Team✨
July 21, 2023
Lisa was fast and helpful! Even helped with simple math...can't stand math! It's difficult to find kind people to help with your online business, but Lisa was really great. Would love to defer to her for her excellent service from here on out, but I know that would be asking a lot.
Thank you so much for taking the time to leave this review & for all your kind words 🤩 It was a pleasure chatting with you and I'm so glad I was able to bust out my sweet math skills for you 😂 Please don't hesitate to reach out if we can help with anything else! Lisa - Smile Team✨
July 21, 2023
The app is OK, it does what it's supposed to but to be honest I'm considering pulling it because the pricing structure is so ridiculous. The basic level beyond the minimal free plan jumps to a massive $50/month and you don't really get much for that and then for simple things like analytics to show you whether the app is really generating much return on the monthly cost you have to be on the enormous $200/month plan which is frankly ridiculous when vastly more complicated apps cost far less. It does what it says reasonably well but I'm struggling to justify the price to be honest.
Thank you so much for taking the time to leave us feedback. We are always looking for ways to improve and value your thoughts and ideas. We sent an email with additional information to see if we can help. Best regards David
July 20, 2023
Very easy to set up! I decided on the smallest upgrade so we can use our logo. I had a couple of questions about setting up the customer emails. Nicole was fantastic in getting back to me quickly, only to learn that the program pretty well does all the filling in for you. Great customer service with a smile! (pun intended). We're excited about this Loyalty Program. Thank you!
Thank you so much for your review we really appreciate your kind words We agree Nicole is Fantastic!!! Please reach out if there is anything else we can help you with. Cheers The Smile team
July 20, 2023
Very straight forward instructions. So easy to set up and launch. I had to ask for assistance and the support was great.
Thanks so much for leaving a review! We are glad you've had such any easy time setting up and launching your program. Don't hesitate to reach out if we can help you with anything else :)
Nov. 29, 2023
It was great chatting experience with Nicole. She was amazing, prompt and very helpful. 5 stars , thank you again, Nicole!
We appreciate your kind words! We also think Nicole is super awesome. Let us know if there is anything else we can help you with :)
July 19, 2023
A special thanks to Jade who has been a great help on Smile. I recommend this app for every e-commerce.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
July 19, 2023
Hannah was very helpful. She managed to show me all the steps to getting my customer emails correct.
We appreciate your kind words! We also think Hannah is super awesome. Let us know if there is anything else we can help you with :)
July 18, 2023
Loved how quickly and wonderfully I got the support! Still have to use the app for a long time review, until then- Peace!
Thank you for taking the time to leave your kind review ❤️ - Jade & The Smile Team
July 17, 2023
Customer service and support are great. The app is slick and very easy to use. Jade specifically was awesome when I had a question about how something worked. Quick and to the point! This app is worth every penny!
We appreciate your kind words! Thank you. We are so glad you find Smile easy to use. We also think Jade is super awesome. Let us know if there is anything else we can help you with :)
July 17, 2023
Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.
Thanks so much for taking the time to leave a review. I'm so glad that you found my video helpful :) I've reached out to you personally to see how we can improve your experience next time! -Nicole
July 17, 2023
The app is easy to use and the customer support team is super helpful and fast to response to. The integration with other third party apps like Klaviyo also add value to our customer experience. :)
We appreciate you taking the time to leave a review! We're so glad that our Klaviyo integration is helping add to your customer experience and that our support was quick and helpful. Don't hesitate to reach back out if there is anything else we can do for you :)
July 15, 2023
Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!
Thank you so much for taking the time to leave this review & for all your kind words! 💛
July 14, 2023
The app is pretty fine, easy enough to use and customize. We really liked it for a while. HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button. I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading. I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do. Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way. Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that. You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future. While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for. We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
July 14, 2023
Excellent support, I would recommend this app for every Shopify store. Thank you Jade you were awesome.
Thank you for taking the time to leave your kind review ❤️ - Jade & The Smile Team
July 14, 2023
The team is very helpful and quick to respond, thanks to Jade for helping answer all of our questions.
Thank you for taking the time to leave your kind review. It was wonderful assisting ❤️ - Jade & The Smile Team
July 13, 2023
Lisa was so helpful and attended to my questions perfectly about Smile plans and integrations. I am very grateful for all the solutions she provided. Thank you so much Smile Team!
Thank you so much for taking the time to leave this review & for all your kind words! 🤩 It was a pleasure chatting with you 💛 Lisa - Smile Team ✨
July 13, 2023
Amazing. Super useful app. No major complaints. User friendly and most of the features are free. Thank you.
Thanks so much for leaving a review. We really appreciate it! Don't hesitate to reach out if we can help you with anything else :)
July 12, 2023
The features are great and the support is awesome, they make sure that you dont stuck at any point as a end user
Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)