Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,129
chart
#24
All reviews
Review RSS Feed
Sept. 26, 2023
I had a fantastic customer support experience with Smile! They were incredibly responsive and promptly addressed my questions. We've used Smile for a few years now and it's been a valuable platform to help build and reward customer loyalty. Highly recommend.
Thank you for this kind review. We are delighted you found our support helpful and the onboarding process easy. Please reach out if there is anything else we can help with. Cheers The Smile Team
May 23, 2023
Great customer service from Andrea. Very timely in responses which we value, and went above and beyond to address the questions asked. The app itself is user friendly and we are looking forward to extending the integrations we currently use to provide more value for our end customers. Good job guys..
Thank you for your review. We are delighted you find our app user-friendly. Please reach out if you need any help with your integrations. Cheers The Smile team
May 23, 2023
Excellent app and super helpful and kind customer support. Maria was quick and profesional with problem I had!
Thank you for this wonderful review, You have made our day. Please reach out if there is anything we can help with. Cheers The Smile Team
May 23, 2023
Great program and easy to use. Integrations are working well and support is super quick and helpful! Lovely to finally have a proper loyalty program in our shop.
Wow, thank you so much for taking the time to leave such a lovely review. We really appreciate it. Please get in touch if you need anything we are always happy to help. Cheers The Smile Team
May 23, 2023
I have been looking into a loyalty app for some time, and after fair bit of research, have settled on Smile. It ticks every box we need, and whilst not cheap, it seems to offer better value than much of the competition. On top of that it seems pretty straightforward to use, and the staff I have dealt with have been super helpful and patient.
Thank you so much for taking the time to leave us a review and for your feedback. We really appreciate it and take it on board. We look forward to helping you in the future. Cheers The Smile team
May 20, 2023
This app is so great and have a very friendly user-interface which separates this app from their competitors. Customer Support is also very good.
Thank you so much for taking the time to leave us a review. We really appreciate it. We are delighted you find our UI clear and easy to use. This is definitely one of our main goals. Please reach out if we can help with anything.
May 18, 2023
Hannah was really helpful and quick with her responses! It really helped me to understand more about the app and its functions.
Thank you so much for your kind words. Hannah is one of the best and we will pass on your appreciation. Please feel free to reach out if you need any help.
May 17, 2023
The lovely people from Smile are awesome, super helpful when something is needed and a solution is never far away. Always a pleasure to deal with them and we've been doing so for years. <3 Jimmy Joy
We're all extra delighted by this wonderful review! 🤩 Pleasure is ours, and we look forward to supporting you in many more achievements to come 🚀 Smile Team 💛
May 19, 2023
Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !
Hey there! We're so sorry for the trouble, but would you be able to try fully removing the Smile app from your app list in Shopify, and then re-installing it? The issue should be resolved now, and you should be able to install it properly :) Thank you so much for your patience! Joana
Nov. 30, 2023
Très bonne communication, et excellent service.... AAAAAAAAAAAAAAA+++++++++++++++++
Thanks so much for taking the time to leave this kind review 😊 Smile Team ✨
May 10, 2023
The representative was very kind and helpful. Thanks Lisa! It's my first time using the app. So far so good.
Thank you so much for taking the time to leave this review! We appreciate it so much & we look forward to continuing to impress 🤩 - Lisa & the Smile Team💛
May 10, 2023
Nice app and fast customer service... Hope you will get help from sunshine Jade. Thank you for your service!
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
May 8, 2023
Thank you, Nicole, for your quick help! Loving the simplicity of this app as well as the customer service.
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team
June 30, 2023
Had a negative experience first , then Nicole from customer service helped us sort everything out and get the best out of our App. Smile.io have allowed our retail location to collect and retain more customers and allow for an enjoyable experience for our customers.
May 5, 2023
Support was great, was able to help resolve our issues quickly. Wonderful service. Very helpful to us.
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
May 4, 2023
Nicole has been super helpful, answering my questions and helping me the same day with issues I was having which are now totally resolved
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team
May 3, 2023
This app has cost me thousands of dollars. It rewards people on top of any existing discounts in my store and there are no rules or ways to prevent it stacking. I am losing money all the time due to this. Not happy. The aesthetics are nice but they clearly don't understand retail business and how customers behave.
Thank you for your review. We really appreciate your feedback. We want to ensure that Smile benefits your store and increases engagement with your customers. Smile coupons are not able to be combined. Unfortunately, some 3rd party apps conflict with Smile and can cause unexpected behavior, such as allowing discounts to stack. We don't recommend using these apps alongside Smile for this reason. We also have a recommended setup to help optimize your rewards program and ensure it works for your Store. We will be happy to help you adjust your program and have reached out via email. Best regards Smile Team
May 3, 2023
Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ;-)
Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. At the current time, there isn't an easy way to translate Smile into multiple languages. However other customers have also expressed their interest in multi-language support, and we can see why. We're starting with the ability to offer Smile in a single non-English language first since this is a very popular request we hear. We don't have a timeline for multi-language, but we've added your vote to the request internally and will revisit it as soon as we have the capability. - the Smile Team 🙏
May 2, 2023
Quick response to all the questions! I just wish the starter pack were a bit less expensive. But overall, the customer support and launching the app into my platform was easy and simple. Highly recommend
Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)
May 2, 2023
They have the best customer service! Answered so quickly and made it easy to make updates! Highly recommend.
Thanks so much for taking the time to leave a review. We are so glad that our team was able to help you quickly today :) Let us know if there is anything else we can help you with!