Smile: Loyalty Program Rewards
All reviews
Review RSS feed
An excellent loyalty management app, customer service is prompt and proactively addresses customer issues, very good!
Thanks so much for the review and for calling us "excellent". We think you're pretty excellent too 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Smile.io has helped us create our custom rewards program and grow our returning customer base. The platform is easy to manage, which has allowed us to be flexible and versatile with what we do within the program.
Thanks for taking the time to leave us a review! So very glad to hear that you've found Smile easy to manage and that our versatility has helped you build the program you've pictured 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Wonderful service - thank you!
We appreciate you taking the time to let us know your service was wonderful! It was our pleasure to assist 🙂 Here if you need any more assistance in the future! Yours in Loyalty, ✨ The Smile Support Team ✨
Been using Smile.io for many years, great team to work with, highly recommend this app!
Thanks for the kind words about Smile and our support team! We're so glad that you've chosen to be a merchant of ours for so long. Cheers to many more 🥂 Yours in Loyalty, ✨ The Smile Support Team ✨
The support was very quick and was able to resolve the issue right away. Thank you!
Thanks for taking the time to leave us a review! So glad to hear that our support team was able to quickly resolve your issue 🤓 We'll be here if anything else comes up! Yours in Loyalty, ✨ The Smile Support Team ✨
i really like the app and the customer service is perfect.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Jade was quick to respond to my inquiry and helped me with my issue. She was courteous and prompt. Excellent customer service.
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩 Don't hesitate to reach out if you have any questions! We're always here when you need us 💖 - Smile Team ✨
Great support got set up quick!
Thank you so much for your kind review we are delighted we could help you! 💛 Best regards The Smile Team
****UPDATED REVIEW**** Smile reached out and their response was so kind and adaptable! They worked with me to find a solution and I really appreciated the level of personalized customer service they provided. They actually read my review and approached me with a potential solution to my problem. Also, I'm shocked that they approached me with a solution to my problem within less than 24 hours of my review! We have been using the free version of Smile for our online store for years. I'm super disappointed about the changes to paid for 200 orders. Our in store customers, do not use Smile since it's primarily tourists and we don't have time to deal with customer data when we have long lines. With the current change, I would now need to pay over $200 a month. Our online orders are typically range between 30-100, while we have 2000-5000 a month in store where I don't use a rewards program. I'm now forced to find a different program that's more affordable because I can't imagine paying $1200+ a year for how little we actually use this program.
Thanks for reaching out and leaving us feedback. We've reached out to you personally via email to work together on a solution.
Really great customer support from Nicole!
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Smile rewards has been a great addition for my customers for years now. Customer support was also super helpful! We had an issue where the code was disconnected and not showing the launcher. Angie on the CS team responded and fixed it so quickly. Thanks!
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Angie 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Great customer support around the clock.
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Cole was very helpful in providing a quick solution to a problem we recently experienced.!
Thanks for taking the time to leave us a stellar review and the kind words about Nicole and Joana! They really are stars and we're so glad they were able to help you so much 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
I had asked too many questions to Brandon and he specifically solved each of them, with patience and he even sent me video demos. Totally recommended.
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Our customers love their Smile rewards and we love Smile because it generates return purchases. Customer service is also 10/10!
We're so glad to hear that your customers are enjoying the rewards that your Smile program provides. This is what it's all about! Also thanks so much for the 10/10 rating! Our team is so ecstatic to see this from a happy merchant 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Excellent Customer Service. Was evaluating multiple Loyalty & Rewards apps, and Smile.io put a smile on our face and won us over. Great App and Team
Thanks for leaving us a review and thanks for choosing to be a Smile merchant! We're so very glad to have you as a merchant and that we can put a Smile on your face 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Customer service, especially Nicole, is a huge help and very responsive. Thank you!
Thanks for taking the time to leave us a stellar review and the kind words about Nicole! She's a rockstar and we're so glad she was able to help you so much 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
I didn't want to upgrade my plan but needed to change a feature so Joana offered me a free month on the upgraded plan to help with my needs. Great customer service!
Hey there! Thanks so much for taking the time to leave us a review. We were so very happy to hear that Joana was able to get you set up with a trial month of a plan that fit your needs 🙂 We'll be if you need anything while playing around with the new features! Yours in Loyalty, ✨ The Smile Support Team ✨
Lynn who was very attentive with my reboot of Smile.io not working with my Shopify was the best more attentive help. She responded practically in real-time. I would like to deal with her again in the future. She was that helpful and responsive. Thanks, Ray
We appreciate you taking the time to leave us a review and that you found Lynn to be so helpful! She is an absolute rockstar and I know she will be so happy to read this 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.