All reviews

Rating Breakdown

  • 5
    91% (3,739 ratings)
  • 4
    6% (245 ratings)
  • 3
    1% (56 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,797)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 20, 2023

So far these guys have been great - a really simple system, but any questions I have had have been answered quickly, clearly and they have been so friendly. I have never felt like a nuisance, just left the support chats much clearer with what I need to do. Thank you!

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! We are happy that our support team has been able to help clarify and offer assistance 😊 Smile Team ✨

5 / 5 Share

June 12, 2023

Great experience! Jade is excellent, as always! Very informative and easy to understand the explanation.

Using app

Over 4 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review and share your kind words, super happy I could assist today ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 19, 2023

Jade was super helpful and friendly in helping us figure out some plan settings so that we can make sure our customers are best cared for. Thanks Jade!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, super happy I could assist today ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 18, 2023

This is a great app with super customer service! My customers love it and I'm glad we added it! Easy to set up and use!

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 18, 2023

Very easy and simple set up. I've been using Smile on other brands for awhile now and always appreciated the simplicity

Using app

8 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 18, 2023

Jade was a massive help with a simple problem i had to get this launched and into action, thank you so much :)

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words , super glad I could help today ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 16, 2023

All the bells and whistles I could want in a reward points app. Excellent, easy to use interface. A+

Using app

10 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 14, 2023

super helpful. lisa helped me trouble shoot and get a guest resolution going in just a couple of minutes.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 14, 2023

Amazing app! Amazing help and support from Jade! Absolutely great. thank you. Cannot recommend these guys enough.

Store

Sellier

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words , we are happy to hear that you are enjoying Smile❤️ - Jade & The Smile Team <3

5 / 5 Share

April 14, 2023

Easy and user-friendly with a bunch of great options available on the free plan. The support team is super helpful and responds very quickly (thanks Jade!)

Using app

8 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your kind words, it was an absolute pleasure assisting you today. ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 13, 2023

Great customer service! Great app for customer loyalty! And the free version gives you all you need!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 - Lisa & the Smile Team💛

5 / 5 Share

April 13, 2023

Customer service received from Lisa was 10 out of 10! Super friendly, helpful and quick to respond. Thanks, Lisa!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this lovely review! It was great chatting with you today✨ - Lisa & the Smile Team💛

5 / 5 Share

April 13, 2023

This loyalty and rewards app is very user friendly. Customer service is great and fast! Nicole has helped me with questions to set up our website's loyalty and rewards for our website and POS.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 11, 2023

So excited to get this loyalty program working for us! Jade was awesome and made the set up quick and easy to understand.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words, it was an absolute pleasure assisting you today. ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 11, 2023

So far so good. Easy to install (bear in mind there's a 15-minute delay before your changes appear on Shopify store), customer service was prompt and helpful.

Using app

About 2 hours

Total reviews

6

Average rating

4.3

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it. Don't hesitate to reach out if there is anything else we can help you with 💛 Joana

1 / 5 Share

April 11, 2023

Its a brilliant app, been using this loyalty app for 3 years.. However after this update they made, they removed alot of settings and features from the free plan. Now i can't change and edit my settings, i literally have to fork out 50 usd just to change a few settings. What a bunch of greedy devs.

Store

LeMed

Using app

About 3 years

Total reviews

7

Average rating

3.3

Developer Reply

Thank you for your candid review! We really value and appreciate this honest feedback. We've sent an email your way with some additional information.

5 / 5 Share

Feb. 1, 2024

J'ai eu un très bon service à la clientèle en quelques minutes, ma demande n'était pas possible pour le moment mais elle a été ajouté dans la liste des prochaines requetes pour l'application.

Using app

Over 3 years

Total reviews

9

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 7, 2023

The app is easy to set up, easy to use, does exactly what we want, and has outstanding customer support!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

5 / 5 Share

April 7, 2023

Smile has been pretty seamless to set up and when I experienced a little issue, the customer service was outstanding. Joana went out of her way to step me through a solution and then fixed another problem on my site without me needing to log a separate case with Shopify or my Theme developer. I'm early into my journey using Smile but, so far, I'm really impressed by its service. Happy to recommend Smile!

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review - it's much appreciated! 🤩 -Joana & Smile

5 / 5 Share

April 7, 2023

app's crazy. We are soon gonna implement the 600€/month plan in our marketing ecosystem, definitely and investment, but surely with postive roi at the end of the month.

Using app

23 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this lovely review! It's very appreciated 💖