All reviews

Rating Breakdown

  • 5
    91% (3,741 ratings)
  • 4
    6% (244 ratings)
  • 3
    1% (54 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,795)
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5 / 5 Share

April 7, 2023

The app is easy to set up, easy to use, does exactly what we want, and has outstanding customer support!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

5 / 5 Share

April 7, 2023

Smile has been pretty seamless to set up and when I experienced a little issue, the customer service was outstanding. Joana went out of her way to step me through a solution and then fixed another problem on my site without me needing to log a separate case with Shopify or my Theme developer. I'm early into my journey using Smile but, so far, I'm really impressed by its service. Happy to recommend Smile!

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review - it's much appreciated! 🤩 -Joana & Smile

5 / 5 Share

April 7, 2023

app's crazy. We are soon gonna implement the 600€/month plan in our marketing ecosystem, definitely and investment, but surely with postive roi at the end of the month.

Using app

23 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this lovely review! It's very appreciated 💖

5 / 5 Share

April 4, 2023

Great app, looks like i can apply rewards for my customers and works really well, customer support for this app was really helpful as well. highly recommend

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 Smile Team ✨

5 / 5 Share

April 4, 2023

Nous recommandons cette application car elle est facilement paramétrable et à mettre en place. Nous espérons que nos clients seront tout autant satisfaits.

Using app

About 2 months

Total reviews

5

Average rating

5.0

Developer Reply

Nous sommes très heureux que vous soyez satisfait, et espérons que vos clients le seront aussi! Merci beaucoup pour vos aimables paroles 💛 - L’équipe Smile 🙂

5 / 5 Share

March 31, 2023

We needed help with accessing rewards and understanding how the program works, and Lisa was so helpful and quick with her answers!

Using app

3 months

Total reviews

8

Average rating

4.9

Developer Reply

Thanks so much for taking the time to leave this lovely review! It was great chatting with you yesterday✨ - Lisa & the Smile Team💛

5 / 5 Share

March 30, 2023

I needed assistance updating an offer for our store and Jade was incredibly fast and helpful in doing so!

Using app

Almost 5 years

Total reviews

6

Average rating

4.8

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. ❤️ - Jade & The Smile Team <3

5 / 5 Share

March 30, 2023

This is very helpful in customers spending more within my store. I love that there's a free version of the app. This helps small businesses like mine to survive in today's economy!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. I am glad Smile is able to help your business ❤️ - Jade & The Smile Team <3

5 / 5 Share

March 30, 2023

Thank you very much Jade for your top-level support. You really helped me understand this plugin and went all the way out to explain.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. I am glad I was able to offer assistance ❤️ - Jade & The Smile Team <3

5 / 5 Share

March 30, 2023

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Using app

25 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! :) - The Smile Team <3

5 / 5 Share

March 29, 2023

Love Smile! Such an awesome app that rewards my customers without me having to do a thing. Great for customer retention! Had an issue recently with my launcher not showing points and continuously needing my customers to log in. I got in touch with the Smile team and the issue was fixed within minutes. Even got a compliment on my products which was nice! Would highly recommend this app to anyone looking for a rewards system for their website!

Using app

Over 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 It was a pleasure chatting with you today (still laughing at your amazing tees, by the way 👕🐕🖕🤣) 💛💖💛 Lisa - Smile Team✨

5 / 5 Share

March 29, 2023

The customer service team provided an immediate and accurate resolution to my concern and inquiries. Thank you!

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today :) - The Smile Team <3

5 / 5 Share

March 28, 2023

Just launched Smile today and needed help to change something. Customer service was excellent and cleared up my problem instantly! Thanks!

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today :) -Jade & The Smile Team

5 / 5 Share

March 28, 2023

Awesome help from the Help Center people. A little limited on the Starter Plan (paid), but ok for basic needs.

Store

ADAMUS

Using app

4 days

Total reviews

6

Average rating

4.5

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today :) -Jade & The Smile Team

5 / 5 Share

March 25, 2023

Great initial experience, very helpful customer service team. Would recommend and can see the value in the platform already

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

What a lovely review 😍 Thank you so much for taking the time to give us your feedback—we appreciate it so much & we look forward to continuing to impress 🤩 Lisa & the Smile Team ✨

5 / 5 Share

March 24, 2023

Wonderful support from Maria! She helped us to fix our problem very quickly. By the way, great app to deal with your loyalty program.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

We are glad Maria was able to offer help today! Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 23, 2023

Great fast assistance by Nicole. She answered all of my questions right away and went above and beyond to help me. Love this app!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Nicole is the best! Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 23, 2023

Great service from Hannah & Nicole. I'm not 100% thrilled with the platform but the customer service is top notch :)

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this review - We are glad that you Hannah and Nicole were able to help today and your feedback ! 😊 Smile Team ✨

5 / 5 Share

March 23, 2023

Hannah was wonderful. So super friendly and very efficient. She solved my problem and helped me to get set up for success. Very happy with Smile.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 18, 2023

Smile works great and is easy to use for both customers on the front end and for staff managing it in the back end. Set up is pretty much set and forget but support are fast and helpful when needed.

Using app

Almost 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨