All reviews

Rating Breakdown

  • 5
    91% (3,741 ratings)
  • 4
    6% (244 ratings)
  • 3
    1% (54 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,795)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 17, 2023

It was phenomenal, love how fast and friendly Lisa was. It was very refreshing and I am grateful for her quick help.

Using app

7 months

Total reviews

8

Average rating

5.0

Developer Reply

Wow! What a lovely review 😍 Thank you so so much for your super kind wordsβ€”it was an absolute pleasure chatting with you today 😊 Lisa - Smile Team ✨

5 / 5 Share

March 17, 2023

Great app, and good customer service. Our customers love the reward system and smile makes it easy. I was disappointed that they don't have a free plan anymore and find the app still pricey but Smile is good at what they do and it does provide a good value for our customers. The Smile team was helpful too with our concerns! Thank you :)

Using app

Over 5 years

Total reviews

7

Average rating

4.6

Developer Reply

Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 16, 2023

Great customer service and great articles to help with set up! Lisa was super fab and very friendly and easy to chat with!

Using app

28 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this kind review! It was a pleasure helping you today β€” please don't hesitate to reach out if you need anything else πŸ˜ŠπŸ’• Lisa - Smile Team ✨

5 / 5 Share

March 15, 2023

Super easy to use, Lisa in customer service is great. Highly recommend for businesses of any size! Smile is Awesome

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Aww, shucks 😊 You're also great!! πŸ™Œ Thank you so much for taking the time to write this sweet review β€” it was a pleasure assisting you today! Lisa - Smile Team ✨

5 / 5 Share

March 15, 2023

great app so far! customer service is always on point. alternative if you dont want to spend so much on loyalty lion.

Using app

5 months

Total reviews

15

Average rating

4.5

Developer Reply

Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 15, 2023

great customer service. Quick response, and a very helpful tool. Thank you Smile for all your help. -S

Using app

About 1 hour

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this kind review! It was a pleasure helping you today β€” please don't hesitate to reach out if you need anything else πŸ˜ŠπŸ’• Lisa - Smile Team ✨

5 / 5 Share

March 15, 2023

This is a Great app and customer support! We use it for our POS transactions. My questions were answered and we're ready to go.

Using app

About 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Awesome that you are all set up now :) Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

July 14, 2023

Great app for a loyalty program and fantastic customer support and service! They go above and beyond to help find solutions, especially David who was very helpful with upgrading me to the growth package!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 14, 2023

Smile is very user friendly and is great for an affordable and easy to use Refer A Friend program. The customer service reps are amazing too! The live chat works great, and they let you know if anyone is online to help. Lisa specifically helped me solve a major issue in the matter of two responses. Thanks Lisa!!

Using app

5 days

Total reviews

6

Average rating

5.0

Developer Reply

We are happy Lisa could help :) Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

July 14, 2025

Customer service is always quick to respond and help.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Joana is the best! Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 14, 2023

Smile is easy to set up and their customer support is very efficient and helpful. The app would be the best app for Shopify beginners who are looking for an owner-friendly program to engage customers.

Using app

27 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review, it was a pleasure assisting. Super glad we were able to help! <3- Jade

5 / 5 Share

March 13, 2023

I had a hard time installing smile and the lady was very helpful, she even helped me removed my previous app.

Using app

3 days

Total reviews

9

Average rating

4.1

Developer Reply

Thank you for your lovely review! It was a pleasure assisting you earlier. Stay assured that we'll stay committed to providing you with quality support and services. LynnπŸ’–

5 / 5 Share

March 12, 2023

Really enjoy using smile so far. Its easy to set up, and the tech is not glitchy at all. When I was having trouble with my store, their ive chat customer service was immediately responsive and helped with my issue right away. Recommend using for your shopify store.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 11, 2023

Nutze die App seit ein paar Tagen und kann sie uneingeschrΓ€nkt empfehlen. Bei Fragen ist der Kundensupport sehr gut.

Store

ooohne

Using app

31 minutes

Total reviews

6

Average rating

5.0

Developer Reply

Wir freuen uns sehr, dass Sie von Anfang an hervorragende Erfahrungen mit Smile gemacht haben und wir unterstützen Sie weiter auf dem Weg! 🀩

5 / 5 Share

March 11, 2023

Thanks to Lisa for helping to resolve my issue and give advise on different topics. I believe there are some improvement for Smile required or needs to be done but for now I'm happy with the service as free plan use.

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Lisa is doubtlessly a superstar and very happy to see your review πŸ’› Please do keep sharing your suggestions and feedback with us, it's what helps us grow and become even better! πŸš€

5 / 5 Share

March 9, 2023

Have only recently implemented this into our business and it has been great! We wish we found Smile sooner. The team at Smile are super helpful and quick to help which has been great as well

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

Jan. 9, 2024

Very friendly and helpful. Online chat is always nice and quick. It's refreshing to actually have assistance and support :)

Store

My PVC

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 9, 2023

Very helpful when I needed assistance to exclude customers from redeeming rewards on items that are already marked down in my shop. I love the ease and flow of this app. Hopefully it will be the same experience for my customers.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review β€” we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

March 8, 2023

I was able to get it up and running with zero issues and that says a lot since I am horrible with technology! Everything has been running smoothly since with no effort from me! AND, my customers love it!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to leave a review, we are glad that everything is running smoothly and that your customers are loving Smile as well :)

5 / 5 Share

March 8, 2023

Easy to use and great customer service! The free plan is awesome, and they are good on customer privacy too, which is super important for us

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was lovely assisting you today <3 -Jade