All reviews

Rating Breakdown

  • 5
    91% (3,741 ratings)
  • 4
    6% (244 ratings)
  • 3
    1% (54 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,795)
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4 / 5 Share

March 8, 2023

So far, it's great. I've only had it for a not even an hour yet lol BUT I definitely love the support given by Nicole in the chat. She's super friendly and helpful. Keep it up!!

Using app

About 1 hour

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

1 / 5 Share

March 8, 2023

Cant use the app as it Just flashes the screen when trying to view the app , unusable as i cant get past the opening screen

Using app

5 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hey, thank you for your review. I'm really sorry to see you are having difficulties I have reached out via email to help you resolve this and get you up and running.

5 / 5 Share

March 6, 2023

We love having this app as part of the buying experience for our customers. Great way to reward customers and drive/push sales for repeat purchases. Easily see what customers are earning and referring. The sales support staff was excellent in solving some back-end issues we had initially with setup.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

5 / 5 Share

March 6, 2023

Our Smile expert Nicole went above and beyond to support us with setting up our loyalty program. We appreciate the tutorial videos, prompt replies, and follow up. Thank you Nicole for you hard work, and delivering it with a Smile.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. We really appreciate it and are so glad that you found our tutorials helpful. Don't hesitate to reach back out if you need anything else. We are happy to help :) - Nicole

5 / 5 Share

March 5, 2023

Works great and excellent customer service. Happy I am able to reward my customers for an affordable price

Using app

About 1 year

Total reviews

4

Average rating

4.5

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

5 / 5 Share

March 5, 2023

Smile makes it easy to create a reward program on several different levels. Team is always available to help when you have questions too.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We are so glad that you've found Smile easy to use, and out team helpful. Don't hesitate to reach out if there is anything else we can help you with :)

5 / 5 Share

March 5, 2023

great app great support by the team. I have been using it for the last 1 year and ive seen already results

Using app

8 months

Total reviews

9

Average rating

5.0

Developer Reply

We are so glad that you are seeing results, and that our team was able to help you out :) Let us know if there is anything else we can help you with. And, thank you so much for leaving a review. We really appreciate it!

5 / 5 Share

March 4, 2023

Have needed a hand with a few things and the Team have always helped out super quick on the chat area. As an e-commerce store owner who integrates numerous apps customer service and more importantly the support aspect is vitally important to me when deciding who to trust and use. The Smile crew definitely tick this box for me!

Using app

11 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out and that you put your trust in us 💛 We appreciate you taking the time to leave a review!

5 / 5 Share

April 1, 2025

Perfect after sell service, always had an answer for my questions very quickly.

Using app

About 2 years

Total reviews

3

Average rating

3.3

Developer Reply

Thanks so much for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

March 3, 2023

Great program and service! Customers love using it too! If you are looking to add a rewards program to your site, this is a great one!

Using app

About 1 year

Total reviews

7

Average rating

4.4

Developer Reply

Thanks so much for taking the time to leave a review! It was lovely assisting you today <3 -Jade

5 / 5 Share

March 3, 2023

Honestly, I am just rating my experience with Jade today. My questions were not only answered, they were taken care of and done for me! I am super happy with the support. They answered in chat almost immediately. I love that, and Jade was sooooo helpful and fun, and kind. Great experience!

Using app

Over 3 years

Total reviews

6

Average rating

1.8

Developer Reply

Thanks so much for taking the time to leave a review! It was lovely chatting with you today. I am so glad I could help! <3 -Jade

5 / 5 Share

March 2, 2023

Lisa was very responsive and helpful. What wasn't understood, she made it very simple and insightful. very good customer service.

Using app

4 days

Total reviews

14

Average rating

4.8

Developer Reply

Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team ⭐️

5 / 5 Share

March 2, 2023

Maria was awesome and quick helping me figure out my issue. Not only did she show me how to fix it, she explained why and how each works......with screenshots and all.

Using app

30 days

Total reviews

2

Average rating

5.0

Developer Reply

Maria is awesome! Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team (:

5 / 5 Share

March 2, 2023

I installed this app to reward my loyal customers and the same time use it as a way of marketing my website. It works perfectly and makes happy the customers with the rewards they get. Had an issue with the launcher because it wasn't showing on our website. After contacting the customer service via chat, they solved the issue and now everything works fine.

Store

Saloos

Using app

About 23 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for leaving a review and for taking the the time to leave your feedback! - Joana from the Smile Tech Team ⭐️

5 / 5 Share

Feb. 28, 2023

Thank you Jade from Smile was really helpful and answered all my questions. Thank you very much. xx

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kinds words and taking the time to leave a review! It was lovely assisting you today <3 -Jade

5 / 5 Share

Feb. 28, 2023

Prise en main rapide et intuitive, avec pas mal de contenu pour apprendre. Service client très réactif. Je recommande Smile !

Store

DROMFIT

Using app

17 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your kinds words! It was lovely assisting you today <3 -Jade

5 / 5 Share

Feb. 25, 2023

Lisa was amazing! She helped my understand several features of the app! I feel much more likely to continue using the app and educating my customers on the app.

Using app

3 months

Total reviews

7

Average rating

4.4

Developer Reply

Lisa is amazing! Thank you for this review 💛 We are glad we were able to help!

5 / 5 Share

Feb. 24, 2023

So far we've been happy with it and have had it installed 3.5 years! It just works, we don't have to fumble around with it, and our customers use it (we know because we get emails about it all the time if something isn't working right, they're worried they didn't get their points, etc.)

Using app

Over 3 years

Total reviews

13

Average rating

4.2

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 Lisa - Smile Team ✨

5 / 5 Share

Feb. 24, 2023

Outstanding customer service from Jade. Much better than the program that I was on. Highly recommend.

Using app

25 minutes

Total reviews

10

Average rating

5.0

Developer Reply

Thanks so much for your kinds words! It was lovely assisting you today <3 -Jade

5 / 5 Share

Feb. 23, 2023

This one of the best apps to grow and take your business to the next level. It's very easy to install and great customer service as well.

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Our whole Team is delighted to know Smile has supported and elevated your business! Thank you for this review 💛