Smile: Loyalty Program Rewards

We have just started using smile, but so far it has shown to be well designed app with a seamless onboarding flow. Will look forward to seeing how effective it is for our business.

Smile support team member (especially Lynn) was super helpful! I was able to get the help I needed immediately! Thanks so much ;)

Jade was super helpful! Fast, quick and the best way to create incentive with our clients! Our clients enjoy their points and their interest has been growing day by day! Highly suggested! Thank you Jade and to the Smile Team!

So far so good! Easy to set up and integrate with Shopify and the live chat is excellent!

EXCELLENT CUSTOMER SERVICE! I had an issue this morning and they responded very quickly. THANK YOU.

I find this loyalty system hard to set up and the help on the chat was not that helpful/it took a long time for the team to come back but David jumped to the rescue and set up a call which we were really impressed with and his support was very helpful

Great customer service. Helped me with a problem that was not supported by the level that I was subscribed to but still made it work for me.

soooo good!!!!

Easy to use.

Customization options are great and pretty user friendly. It does require very specific sizes on logos and other branding images that weren't necessary generic sizing, but aside from that setup was really easy. Tech support has been responsive & very helpful. Only suggestions I would give for improvements are providing an option to help the text be more legible on the rewards panel instead of being able to see through to the background image, maybe a color block or opaque overlay that the text sits on to help it be legible on a busy background image? Providing point expiration at a more accessible price point would be lovely, and more integrations like with Constant Contact. Oh, it was also difficult at setup to determine if activating the ways to earn & redeem would make the whole panel & system active/visible to customers while it was still in development, so maybe some clarity in verbiage would help? Lastly, a ways to schedule changes in ways to earn would be amazing for promotions where you want to offer double points for short durations. Overall a great app that our customers are loving!!

Great app, great team. Helps out with retention and helps customers feel valued.

Love the app. Mack was super awesome and helped me out with some things. Would highly reccommend it.

Very satisfied with this addition to my shop. Very friendly and super fast communication. Think along with you and are solution-oriented. Now I hope that the full app will be available in Dutch soon, so that more Dutch people will come!

Very basic features for the price... Not worth the money in my opinion. The UI is easy to navigate for users but in terms of value as a merchant, the features are lacking. Point collection is simple for users but if you want to do anything to incentivize users to actually use their points, you'll need to upgrade to the $200/ month plan. With that being said, basically all of the useful features are on the $200/ month plan. If you have the budget, go for it, but to me, the value just isn't there with what you're getting compared to other apps in our tech stack. I wish we would have looked into alternative options before committing to Smile. Hard to switch at this point.

my rep was very helpful and sent a great video!

knowledgeable and patient

Fast and helpful.

I am getting ready to launch our store & rewards program in a couple of days and I just wanted to make sure I was understanding the program before I train staff. Lisa was a huge help in answering my questions, and making sure I had my points set up to earn and redeem the way I intend them to be used. I was able to quickly get clarification regarding the reward menu that will be on my site. PLUS I love the memes Lisa sent in the chat...made me smile!!!