Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,248
chart
#65
All reviews
Review RSS Feed
Jan. 29, 2026
Lynn was so helpful and thorough with helping me with questions to build really fun reward incentives!
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
Jan. 29, 2026
Smile has been great for us! We've been using the app for over a year now (maybe longer?) and I think it's important to support them! Honestly, the features you get for a minimal cost are great and our customers love the features they get! It's very flexible and allows you to setup a variety of plans that your customers will very much love! One more thing - their support has been great for us! They're quick to respond to their chat box and do follow up with requests quickly. These guys are great!
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨
Jan. 28, 2026
Shelby was very helpful and patient. The issue I was having was not Smile.io's, but a different conflict. They were able to help me trouble-shoot and eliminate Smile.io as the culprit. We have had a great experience with this reward program and customers also find it pretty easy to understand and use.
Thank you for taking the time to leave us this review! I am so glad that I could help you out and we appreciate your support. - Shelby with the Smile.io Team ✨
Jan. 28, 2026
Awesome customer service. I spent hours trying to figure out where discount code that my customer used came from. In the end I gave up and contacted support. My issue was resolved withing minutes.
Thanks so much for the review with kind words, we're always happy to help! - Smile Team 🌟
Jan. 27, 2026
Andrea was great! She was able to target what the issue was and provide me with step-by-step instructions! The issue was resolved via email in less than 10 minutes.
Thank you for taking the time to write this review. Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
April 29, 2026
very quick to support and give clear instructions
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Jan. 24, 2026
Thank you so much for the 5-star rating! We truly appreciate your support. — Smile.io Team ✨
Jan. 23, 2026
Great app with wonderful customer service
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨
Jan. 23, 2026
The Smile team is excellent to work with! They accommodated my small businesses needs which I really appreciate. The program is easy to set up and my customers absolutely love it! Works well between my online store and Shopify POS in store. Makes the process seamless and easy for customers to use. I highly recommend Smile!
Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨
Jan. 22, 2026
Cole was extremely helpful. Their customer service always is! The best, so responsive and kind.
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊 — Smile.io Team ✨
Jan. 21, 2026
We are migrating from another platform and so far we're delighted with the change. I think the onboarding process still has room to improve but the assistance and overall features of Smile make the change totally worthy.
Thanks so much for the review, we're happy to help! - Smile Team 🌟
May 6, 2026
We have been using the app for 8 years and we are good with their quick support!
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 20, 2026
The wait time was a bit long but once connected they were fast and efficient at helping me solve my issue! They were also kind and welcoming and extremely professional.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Karen
Jan. 15, 2026
Smile.io is an excellent loyalty and rewards app — very easy to use and well-integrated with our store. What truly stood out was the outstanding customer support from Erin. Erin was incredibly patient, professional, and responsive. She clearly understood our needs and provided step-by-step guidance that made everything easy to implement. Her attitude was friendly, proactive, and genuinely helpful, which made the whole experience stress-free. Big thanks to Erin for the amazing support! Highly recommend Smile.io to anyone looking for a reliable and user-friendly rewards solution.
Thank you for your review and feedback — we really appreciate it and we think Erin is amazing too 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 14, 2026
Good experience, good team, good advices. Perfect !
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊 — Smile.io Team ✨
Jan. 14, 2026
Excellent customer service - sorted out my issue quickly and listened to my concerns.
Thank you so much for your feedback! We're glad to hear the issue was resolved within a reasonable timeframe. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Jan. 14, 2026
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 14, 2026
The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Jan. 15, 2026
We have used this app on our store for a good few years and find it great.
Thank you so much for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨