Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,351
chart
#40
All reviews
Rating Breakdown
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July 2, 2024
So far we had a very pleasant onboarding with Smile.io When we had questions the team was quick to help us.
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
July 2, 2024
Thanks so much for taking the time to leave a review! - Smile Team ✨
June 29, 2024
After trying several rewards system Apps for years, this is definitely the best, very complete interface and covers all types of possible existing rewards, the only negative point I find is the excessive cost of its plans, which at least for small businesses or businesses just starting out, I don't think it's possible to pay for their plans, but I give it 5 stars since they have a free plan that is also very useful and it is available to everyone.
Thanks so much for taking the time to leave us a review and the kind words! We're so glad to hear that you've found Smile to be complete :) Yours in Loyalty, The Smile Support Team
June 29, 2024
Hi, I am not using the app, how can I delete all the data in my site?
Hi there! It looks like you've uninstalled Smile, so per our policies, all of your data was already deleted after 48 hours. If you have any further questions, please do reach out to us at [email protected] Yours in Loyalty, The Smile Support Team
June 28, 2024
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 2, 2024
Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users. Previous review: I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.
Hi there! We're sorry to hear you're having trouble with order limits. Our team have reached out with some potential solutions to the issues addressed here. Thanks! The Smile.io Team
June 26, 2024
Had an issue from a customer not receiving the full amount of points, contacted Smile through chatbox and Lisa was able to resolve promptly by providing step by step instructions for me to follow which was really appreciated, as I'm not great with technology. Thank you so much
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
June 26, 2024
Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
June 25, 2024
Support team, Erza was very helpful in assisting us with the integration of Smile.io to Hydrogen Shopify until it was successful.
Thank you for the review! We really appreciate it. We think Ezra is pretty awesome too 😄 -The Smile.io Team
July 27, 2024
the customer service very helpful and fast especially Lynn , she is the best
Thanks so much for taking the time to leave a review! - Smile Team ✨
June 25, 2024
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
June 25, 2024
The support is excellent. I spoke with Lynn and she was extremely helpful. Overall very good app for customer loyalty which will drive more sales on Shopify stores.
Thank you for your review! We are so glad Lynn was able to help you :)
June 25, 2024
Great app for SMB, solid features, easy setup and excellent support!
Thanks so much for leaving us a 5 star review :) Yours in Loyalty, ✨ The Smile Support Team ✨
June 25, 2024
Love this app :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
June 25, 2024
Just started using this app. So far it is working as described. Had one technical issue but it was addressed and resolved fairly quickly thanks to Ezra.
We are so glad you found Ezra to be helpful (we think he's great too!) We are looking forward to watching your program thrive!
June 25, 2024
Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
June 25, 2024
Support was great, helped me figure out my issue quick and was resolved same day.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
June 25, 2024
Jade from Smile.IO was incredibly helpful explaining the logic behind the Increase account creation pop up. I'd been looking for a way to limit this pop up to a certain page too, and even though this isn't currently possible, she has added it into the feature request list- fab service! I look forward to testing this pop up soon.
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Jade- Smile Team✨
June 25, 2024
Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa & Shelby - Smile Team✨