Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,129
chart
#20
All reviews
Review RSS Feed
Aug. 17, 2022
We have been using smile for about 6 years now - we have considered others in the past, but we feel confident is the best in the biz. The major plus for us is their commitment to continuing to develop and troubleshoot features in customer support to ensure things are working properly. They are very responsive, which makes us confident that things are going the right direction!
Thank you so much not only for this amazing review but your loyalty to rewarding loyalty with Smile! 😍 We are overjoyed to hear that for 6 years we have remained constant in our support and innovation, this feedback really means so much to us. 🙏 We look forward to continuing to provide you with the same great service you have come to expect while growing and evolving with you and your business! 🚀 Cheers, Joshua - Smile Team 🧙♂️
Oct. 17, 2022
This is truely the best loyalty app! I have tested tested several apps and Smile.io is the clear winner! World-class support and help for the whole team. Smile.io gets my warmest recommendations. Great for any size of businesses!
Thank you so much for taking the time to leave a review and your kind works :) We are so happy that you recommend Smile!!! -Jade <3
Aug. 16, 2022
Freaking amazing! So easy to use. Took me a day to get fully set up with custom icons and all my own rewards set up! I LOVE it! I even imported customers past order dollars and gave them points for past purchases!
Thank you so much for leaving us this awesome review! 🤩 We appreciate your feedback almost as much as we appreciate YOU! Looking forward to helping you rock that new rewards program, your custom icons are so cute! 😍 Cheers, Joshua - Smile Team 🧙♂️
Aug. 17, 2022
Such wonderful support in helping me set up the app - quick and easy and even had custom videos to help.
Thank you so much for this wonderful feedback! 😍 We love helping small businesses just like yours, that is why we do what we do! It was great chatting, I appreciate you! ☀️ Cheers, Joshua - Smile Team 🧙♂️
Aug. 15, 2022
Good customer service. Always prompt and helpful in their replies. Install was straight forward and easy to understand.
Thanks for taking the time to leave us feedback, we appreciate you! 🤩 Glad I was able to get you sorted and on your way to making millions! 💸 Thanks again my friend! Cheers, Joshua - Smile Team 🧙♂️
Aug. 15, 2022
I love SMILE because their customer service is great! Their agent helps me solve the problem of how to set up the join now button via the app. I found it very helpful.
Thank you so much for taking the time to leave us a review! Glad I was able to get you all sorted asap! 💪 Have a wonderful week, best of luck with everything! ☘️ Cheers, Joshua - Smile Team 🧙♂️
Aug. 11, 2022
Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!
Thank you so much for your kind words 🤩 We really appreciate you taking the time out to share your experience with us 🙏
Aug. 11, 2022
Smile is a straight forward way for us to reward our returning customers, the program was easy and quick to setup.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community ✨
Aug. 9, 2022
Lynn and Lisa were very responsive and helpful with my concern! Everything was explained properly. Thank you to these two :)
Thank you for leaving us a review! Lynn and Lisa are rockstars! 🤩 So glad they got you all sorted, we are always here if you need us! 💪 Cheers, Joshua - Smile Team 🧙♂️
Aug. 9, 2022
Great app with great support. We're on the free version still and very happy with that! Hopefully we can soon upgrade and start using all the advantages of Smile!
We are so glad that you are enjoying Smile and our support. We appreciate you taking the time to leave a review! It means a lot to us! Keep in touch if there is anything else we can help you with 😊
Aug. 9, 2022
Great costumer service from Nicole! The app was easy to set up, we are curious to see how smooth it is once we launch.
It was great chatting with you today! I am so glad that Smile has been easy for you to set up 😊 Thanks so much for taking the time to leave a review! We really appreciate it 💛 Nicole
Aug. 7, 2022
Easy to Install and Use. Just started using the app so I will review it again after I have had more time to see it function.
We are so glad that Smile has been easy to install and use! Thanks so much for taking them time to leave a review, we really appreciate it :)
Aug. 7, 2022
Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.
Hi there, Nicole here. Thanks for taking the time to leave us feedback. I understand that you initially set up your program in a way that wasn't best for your business. We are happy to help make any recommendations or help with any calculations to ensure that you are set up for success! I just sent you a private message going over how much you are giving back to your customers. Our team of Experience Managers specialize in program configuration and strategy, and are happy to make personalized recommendations for your program at any time! I also wanted to let you know that customers can access their previously redeem rewards at any time in your rewards panel. They can see all of their discount codes and click "apply code" to have the discount automatically add to their current cart. Please let us know if there is anything else we can help you with!
Aug. 3, 2022
awesome app, very good and cost effective. just wish it had an option for the rewards redemption to be accessed via a standard webpage instead of an app or floating button
Thanks for taking the time to leave a review! It was amazing helping you today :) -Jade <3
Aug. 1, 2022
Tech supporter Nicole was amazing and thorough. I have no doubt if I have a problem on my side, they will walk me through what to do. !!!!
It was great chatting with you today! Thanks so much for taking the time to leave a review 😄 Don't hesitate to reach out if you need anything, we are here! - Nicole
Aug. 1, 2022
The customer support team is great! They've been very prompt & supportive throughout the onboarding process. The set-up process is simple & intuitive. Hoping to make the best out the app !
We really appreciate you taking the time to leave a review. We are so happy that t our support team has been helpful through onboarding, and the set up was easy! 💛
July 28, 2022
The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.
Thank you so much for your review! We appreciate your candid feedback and I will be reaching out directly to assist in helping you best maximize our customization features. 🙏 It was great chatting today, talk again soon! 😀 Cheers, Joshua - Smile Team 🧙♂️
July 27, 2022
Very simple to use the app and with great support to get us off the ground when we had some unexpected issues.
Thanks so much for taking the time to leave us a review! Glad to hear you are enjoying the app! Just let us know if you need anything at all, always glad to help! 💪 Cheers, Joshua - Smile Team 🧙♂️
July 26, 2022
I had an amazing experience with Nicole! Her personality was very pleasant and she took the time to review my site/program. She gave me great feedback on the rewards I had set up. She also answered all my questions which removed some anxiety I was having. She was the absolute best!
It was a pleasure chatting with you today! I am so glad that we were able to help you get your program set up. Thanks so much for taking the time to leave a review! We really appreciate it 💛 Nicole
July 26, 2022
The Smile.io team was super patient and willing to help every step of the way. Great customer service!
Thanks so much for taking the time to leave a review! I am so glad that we were able to help you set up your program. Don't hesitate to reach out if you ever need anything else 💛 Nicole