Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,154
chart
#25
All reviews
Review RSS Feed
Nov. 10, 2022
This is a great app for customer engagement. I was able to trial the Pro Plan and access all the features for 28 days. It has a lot of handy features.
Thank you so much for taking the time to leave us a review - it's much appreciated! 💛
Nov. 10, 2022
While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!
Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3
Nov. 10, 2022
I love this app for gaining customer retention! Customer service is quick and responsive too! Been using it for years and highly recommend it.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! 💛
Nov. 9, 2022
We have used Smile for over 2 years now. They have been most supportive and have helped answered all our questions throughout the years. From onboarding us to the odd issues we experienced, Smile was always there to solve them quickly and effectively. Great product that has helped us grown our business and nurture our customers.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!🙏
Nov. 9, 2022
I've reached out to customer support a few times today with the smallest of questions and got treated like royalty. So impressed.
The only way royalty like yourself should be treated! 👑👑👑 Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 Lisa - Smile Team ✨
May 15, 2024
Lynn helped me update my business information. I also asked questions about points and rewards and some new ideas on ways to redeem. Lisa was super helpful, has an amazing attitude and made my experience the best.
Thank you so much for your kind review! It was lovely chatting with you today 😊 Lisa - Smile Team ✨
Nov. 9, 2022
muy interesante una aplicación que funciona bien y hace lo que dice esta muy completa y es estupenda
Thank you so much for leaving a review! It means the world to us :)
Nov. 8, 2022
Just downloaded this app, needed some help and Nicole was so extremely helpful. They also have lots of explanatory videos as well which is great ;) 10/10 from me!
It was so great chatting with you today! I am so glad the videos were helpful. Thanks so much for taking the time to leave a review. We really appreciate it. Don't hesitate to reach out with any more questions 💛 Nicole
Nov. 8, 2022
Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify
Thank you so much for taking the time to leave a review, super glad we could help today :) - Jade <3
Nov. 7, 2022
I had an issue with a customer accessing her points. Nicole was really helpful in explaining what happened and instructing me on how to fix going fwd - thanks!
We appreciate you taking the time to leave a review. It was great chatting with you today. Don't hesitate to reach out if you need anything else 💛 Nicole
Nov. 3, 2022
The app is pretty great, customers seem more enticed to buy. However the plan pricing is INSANE, well for a small business. What they offer for each plan is not worth the cost. $50 to $500 A MONTH? for just a "vip program". Might be switching to a new app that is worth the cost.
Hi there, Nicole from Smile here, Thank you for taking the time to leave us feedback. We are always looking for ways to improve and be supportive of small businesses. I hear that you are finding Smile to be too expensive, and I want to explain a bit of our pricing structure to provide some clarity. We offer a Free plan that includes our Points and Referral programs. Small businesses are able to stay on this plan indefinitely as long as they have 200 orders a month. We made this plan with small businesses in mind, so that they can start growing with loyalty at no cost. Our paid plans are priced based on features. This means that instead of punishing businesses for growth by basing our pricing on customer or order counts, we offer more advanced features on higher up plans. That being said, I can see how if you are looking for a specific feature, like VIP, that is only available on our Pro Plan, the pricing can look a little daunting. However, it is totally possible to run a successful loyalty program without VIP. And, we typically recommend merchants remain on lower plans, until they see enough returns from their program to justify an upgrade. I've reached out to you via email so that we can make sure that you are successful on your current plan and help you grow your business! I've also offered a free trial of any of our paid plans. Please let us know if you have any other questions or feedback. We are here to help!
Nov. 3, 2022
Excellent app for our shopify store, customer service has been top class, quick and easy to use, and the support team answered all my questions, I can highly recommend.
Thank you so much for taking the time to leave a review. It was a pleasure assisting you today :) - Jade <3
Nov. 2, 2022
I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login). All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.
***UPDATE 07/2023: Thank you for your patience, I'm happy to let you know we have been able to add you to the beta group for this feature. We have been trying to contact you to confirm and see how else we can ensure your program is working optimally and we look forward to connecting with you soon. *** Thank you for taking the time to leave us a review. We really appreciate your feedback. I truly understand the frustration these issues caused. I'm going to carefully look into the problems you highlighted and reach out privately to try and resolve these concerns. Customer service is incredibly important to us and we always try and offer the best advice and support that we possibly can. Some things are outside our control but we will always try and offer workarounds and solutions. We will never refuse to offer a feature if it is available and we are currently looking at ways to offer the visibility option to you we are just waiting to see how we can add you to the control group. Again, thank you for your review and I look forward to connecting with you to resolve these issues. David Wyatt Merchant Experience Manager
Oct. 23, 2022
so far it's pretty good. A bit pricey for further customization but even with the free option you can have a very functional rewards program.
Thanks for taking the time to leave a review. We are glad you are enjoying Smile so far, and that you find the Free Plan valuable! Don't hesitate to reach out if you ever need anything :)
Oct. 19, 2022
The support team is great. I had an issue. They helped me resolve it in less than 24 hours. I am happy with the service.
We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!
Oct. 19, 2022
We spoke with Nicole and she was extremely kind and helpful with helping us to change a few things in the settings. Bee’s Canna Farm definitely recommends her!!
Hi again! It was great chatting with you. Thank you so much for leaving a review, we really appreciate it. If you ever need anything else, don't hesitate to reach out. We are happy to help :) Nicole
Oct. 19, 2022
App was simple to install and works well, I use both referrals and rewards programmes which add to my sales. Very few cases of cheating and support was been quick and efficient anytime I had to ask questions.
We are so glad that you found Smile easy to set up and use! Thanks so much for taking the time to leave a review. We really appreciate it. Let us know if there is anything else we can help you with :)
June 7, 2023
SMILE.io customer service actually has solid customer service that goes above and beyond, even as they grow their company in size, they have been thoughtful about their current base considering changes to their business. I will say we have had bumps along the road but they deserve 5 stars for actually resolving issues. Shout out to David for making things right.
Thanks so much for taking the time to leave a review! It means a lot to us. We are so glad that you are enjoying Smile and that our team was able to help you through onboarding. We think Andreandana is awesome too 💛
Oct. 15, 2022
very good easy install app, but the problem is that it cost so SO much , you need to spend $200 for one of the app while free or $50 package is useless, i used it for 3 months, and can tell you that even $50 package is not effective. so you need to consider for a package for $200 only, so i will look for alternatives now. because it will never generate so much to cover $200 product cost. maybe some big companies can afford it. If you re a small company be ready to wait for 2-3 months to see any results and pay $200 / month so it will never generate as much as you expected to cover the monthly cost. So i recommend to avoid this App grow for at least 5k in net profit per month and then consider to install it.
Hi, Nicole from Smile here, Thanks so much for taking the time to leave us feedback on our pricing. We are always looking for ways to improve our pricing to ensure that it offers small businesses a good return on investment at an accessible price. We offer our Free and Starter Plans for businesses just getting started with a loyalty program. Then we suggest upgrading as needed as your business grows. I hear that you weren't getting what you wanted out of the Starter Plan. At any time you are welcome to reach out to us and we are happy to help you configure your program according to best practices to ensure that you are set up for success. We are also happy to offer any ideas and help with marketing your loyalty program. I reached out to you to chat further, so that we can help you increase repeat purchases with Smile on a plan that aligns with your budget. Thanks again for the thoughtful feedback. All the best, Nicole, and the rest of the Smile team 💛
June 26, 2023
The support team is always ready to help you and it is an easy app to use. Very happy with the app!
Thanks so much for leaving us a review! Very happy I was able to help! 🥰 Joshua - Smile Team 🧙♂️