All reviews

Rating Breakdown

  • 5
    91% (3,777 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,797)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 20, 2022

We wanted to implement a rewards program and chose Smile: Loyalty& Rewards. So far so good and tech support is great too!

Using app

About 2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your kind review! Happy to help! 😊

5 / 5 Share

Aug. 20, 2022

This app is amazing and I am so excited to see the excitement my customers have over our new loyalty program. This app was easy to integrate with Shopify (literally took me 5 minutes).. I had a few questions and customer service went about and beyond!

Using app

39 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🀩

5 / 5 Share

Aug. 19, 2022

Very nice app, easy to use, and has fast customer service. I highly recommend it!!!!!! I can't wait to upgrade so I can use more.

Using app

24 days

Total reviews

13

Average rating

5.0

Developer Reply

Hi! We really appreciate you taking the time out to share your experience with us...We count ourselves lucky for customers like you! πŸ’›πŸ’›πŸ’›

5 / 5 Share

Aug. 19, 2022

Amazing support and service even if I currently have the free plan. I definitely recommand this app for loyalty and rewards program.

Using app

2 days

Total reviews

13

Average rating

4.7

Developer Reply

Hey! Thank you for the great review. We’re so happy that you are loving it 🀩 Come back and chat with us soon. Cheers! πŸ₯‚

5 / 5 Share

Aug. 18, 2022

PHENOMENAL customer service. Extremely easy setup, intuitive to use, and tons of features we're excited to explore and add on!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the kind words! We are really happy that you found Smile easy to set up and intuitive to use. And we're also really glad you found our team helpful! We hope you have fun with all of the features :)

5 / 5 Share

Jan. 13, 2025

My question was answered quickly and the gal I chatted with was very pleasant.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We are so glad that you were able to get the help you needed quickly! Thank you for taking the time to leave a review. It is so appreciated :)

5 / 5 Share

Aug. 18, 2022

The customer service is excellent! Very helpful and very understanding of my needs. Thank you so much Joshua and the team.

Using app

6 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you very much for your kind words! 😍 It was a pleasure speaking with you today, I am rooting for your success! πŸ’Έ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share

Aug. 18, 2022

Great customer support and easy-to-use interface. We are new users but we are impressed by the easy installation and great support.

Using app

About 22 hours

Total reviews

2

Average rating

3.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it :) It was great chatting with you and am so glad we were able to help you today <3 - Jade

5 / 5 Share

Aug. 18, 2022

Timely reply! awesome customer service, it helps me great! the customer services is very nice, and he can explain the details to me very carefully

Using app

About 2 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it :) It was great chatting with you and am so glad we were able to help you today <3 - Jade

5 / 5 Share

Nov. 21, 2025

We got our answer quickly and the customer service team is so very helpful Thanks!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it :) It was great chatting with you and am so glad we were able to help you set up birthday rewards πŸ’› Nicole

5 / 5 Share

Oct. 17, 2022

This is truely the best loyalty app! I have tested tested several apps and Smile.io is the clear winner! World-class support and help for the whole team. Smile.io gets my warmest recommendations. Great for any size of businesses!

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review and your kind works :) We are so happy that you recommend Smile!!! -Jade <3

5 / 5 Share

Aug. 16, 2022

Freaking amazing! So easy to use. Took me a day to get fully set up with custom icons and all my own rewards set up! I LOVE it! I even imported customers past order dollars and gave them points for past purchases!

Using app

About 19 hours

Total reviews

4

Average rating

4.0

Developer Reply

Thank you so much for leaving us this awesome review! 🀩 We appreciate your feedback almost as much as we appreciate YOU! Looking forward to helping you rock that new rewards program, your custom icons are so cute! 😍 Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share

Aug. 17, 2022

Such wonderful support in helping me set up the app - quick and easy and even had custom videos to help.

Using app

1 day

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for this wonderful feedback! 😍 We love helping small businesses just like yours, that is why we do what we do! It was great chatting, I appreciate you! β˜€οΈ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share

Aug. 15, 2022

Good customer service. Always prompt and helpful in their replies. Install was straight forward and easy to understand.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us feedback, we appreciate you! 🀩 Glad I was able to get you sorted and on your way to making millions! πŸ’Έ Thanks again my friend! Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share

Aug. 15, 2022

I love SMILE because their customer service is great! Their agent helps me solve the problem of how to set up the join now button via the app. I found it very helpful.

Using app

About 17 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review! Glad I was able to get you all sorted asap! πŸ’ͺ Have a wonderful week, best of luck with everything! ☘️ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share

Aug. 11, 2022

Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!

Using app

9 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your kind words 🀩 We really appreciate you taking the time out to share your experience with us πŸ™

5 / 5 Share

Aug. 11, 2022

Smile is a straight forward way for us to reward our returning customers, the program was easy and quick to setup.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community ✨

5 / 5 Share

Aug. 9, 2022

Lynn and Lisa were very responsive and helpful with my concern! Everything was explained properly. Thank you to these two :)

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us a review! Lynn and Lisa are rockstars! 🀩 So glad they got you all sorted, we are always here if you need us! πŸ’ͺ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share

Aug. 9, 2022

Great app with great support. We're on the free version still and very happy with that! Hopefully we can soon upgrade and start using all the advantages of Smile!

Store

Zo Zero

Using app

11 months

Total reviews

10

Average rating

5.0

Developer Reply

We are so glad that you are enjoying Smile and our support. We appreciate you taking the time to leave a review! It means a lot to us! Keep in touch if there is anything else we can help you with 😊

5 / 5 Share

Aug. 9, 2022

Great costumer service from Nicole! The app was easy to set up, we are curious to see how smooth it is once we launch.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

It was great chatting with you today! I am so glad that Smile has been easy for you to set up 😊 Thanks so much for taking the time to leave a review! We really appreciate it πŸ’› Nicole