Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,154
chart
#25
All reviews
Review RSS Feed
Aug. 7, 2022
Easy to Install and Use. Just started using the app so I will review it again after I have had more time to see it function.
We are so glad that Smile has been easy to install and use! Thanks so much for taking them time to leave a review, we really appreciate it :)
Aug. 7, 2022
Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.
Hi there, Nicole here. Thanks for taking the time to leave us feedback. I understand that you initially set up your program in a way that wasn't best for your business. We are happy to help make any recommendations or help with any calculations to ensure that you are set up for success! I just sent you a private message going over how much you are giving back to your customers. Our team of Experience Managers specialize in program configuration and strategy, and are happy to make personalized recommendations for your program at any time! I also wanted to let you know that customers can access their previously redeem rewards at any time in your rewards panel. They can see all of their discount codes and click "apply code" to have the discount automatically add to their current cart. Please let us know if there is anything else we can help you with!
Aug. 3, 2022
awesome app, very good and cost effective. just wish it had an option for the rewards redemption to be accessed via a standard webpage instead of an app or floating button
Thanks for taking the time to leave a review! It was amazing helping you today :) -Jade <3
Aug. 1, 2022
Tech supporter Nicole was amazing and thorough. I have no doubt if I have a problem on my side, they will walk me through what to do. !!!!
It was great chatting with you today! Thanks so much for taking the time to leave a review 😄 Don't hesitate to reach out if you need anything, we are here! - Nicole
Aug. 1, 2022
The customer support team is great! They've been very prompt & supportive throughout the onboarding process. The set-up process is simple & intuitive. Hoping to make the best out the app !
We really appreciate you taking the time to leave a review. We are so happy that t our support team has been helpful through onboarding, and the set up was easy! 💛
July 28, 2022
The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.
Thank you so much for your review! We appreciate your candid feedback and I will be reaching out directly to assist in helping you best maximize our customization features. 🙏 It was great chatting today, talk again soon! 😀 Cheers, Joshua - Smile Team 🧙♂️
July 27, 2022
Very simple to use the app and with great support to get us off the ground when we had some unexpected issues.
Thanks so much for taking the time to leave us a review! Glad to hear you are enjoying the app! Just let us know if you need anything at all, always glad to help! 💪 Cheers, Joshua - Smile Team 🧙♂️
July 26, 2022
I had an amazing experience with Nicole! Her personality was very pleasant and she took the time to review my site/program. She gave me great feedback on the rewards I had set up. She also answered all my questions which removed some anxiety I was having. She was the absolute best!
It was a pleasure chatting with you today! I am so glad that we were able to help you get your program set up. Thanks so much for taking the time to leave a review! We really appreciate it 💛 Nicole
July 26, 2022
The Smile.io team was super patient and willing to help every step of the way. Great customer service!
Thanks so much for taking the time to leave a review! I am so glad that we were able to help you set up your program. Don't hesitate to reach out if you ever need anything else 💛 Nicole
July 25, 2022
I am using this app to incentive my customers to make a purchase. I really love how it is performing so far!
Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that you are loving Smile so far :)
July 25, 2022
Joshua was responsive and very helpful. He put a little video together after visiting my site to help me help my customers learn how to use their reward points. Thank you.
Thank you so much for these kind words! I am glad I was able to help! Have a wonderful week!☀️ Cheers, Joshua - Smile Team 🧙♂️
July 25, 2022
We have just launched this app in one of our stores and Smile.io have been a great help during the setup.
Thanks for leaving us a review my friend! It was a pleasure chatting today, good luck with your launch! 🚀 Cheers, Joshua - Smile Team 🧙♂️
July 23, 2022
I love using the Smile.io app! It's such a great way to give back to loyal customers. With lots of advantages and a clear design, this is my favorite app to spoil my customers with awesome rewards.
Thanks so much for your lovely review! 🤩 We're so stoked to hear that you're loving Smile and that it's helping you build loyalty with your customers 💪✨
July 22, 2022
Great Customer Service & Quick responses when troubleshooting issues. So far so good with Smile loyalty points.
Thanks for leaving us a review! You were a joy to chat with, I appreciate you! Best of luck with everything my friend! ☘️ Cheers, Joshua - Smile Team 🧙♂️
July 22, 2022
Joshua from Smile was so friendly, helpful and quick to respond!! I am really enjoying this app the customer service is awesome, love the look and feel plus the navigation is so easy! Definitely recommend.
So wonderful chatting today! I really appreciate you taking the time to leave us your feedback! So stoked to hear you are loving the app, if you ever have a question or just want to smile you know where to find us! 😀 Cheers, Joshua - Smile Team 🧙♂️
July 20, 2022
I just loaded this app yesterday and had a small issue that I needed worked out. I logged into the chat system and was connected with Jade. Jade was super helpful and resolved my issue right away.
Super glad I could assist you today :) Thanks for taking the time to leave a review. -Jade <3
July 19, 2022
Amazing product with great service and great prices. I am a super happy customer since a long time and will not leave Smile.
Thank you so much for your kind words! We plan on remaining the same and providing you the same great service and superior product you have enjoyed for the last 2 years! Thanks again for choosing us over the competition! 😎 Cheers, Joshua - Smile Team 🧙♂️
July 19, 2022
I worked with David on some report needs, and he was extremely helpful and continued to reach out to see if I needed any additional help. I appreciated the follow-up.
Thank you for your review! We pride ourselves on going the extra mile for our merchants, and your success is our success. We are stoked to hear of your positive experience with David, we are pretty partial as well! 🤩 Cheers, Joshua - Smile Team 🧙♂️
July 19, 2022
Joshua was superb! Very helpful and informative. Helped me resolve a problem quickly and efficiently and he has excellent gif taste. Lovely chap :)
Why thank you for the high praise my friend! It was wonderful chatting today, return for quick help and sick gifs anytime, we have both in equal supply! 😎 Cheers, Joshua - Smile Team 🧙♂️
July 18, 2022
suitable loyalty application. cheaper. however I can't find "contact us". You should have a contact section via email or chat
Thank you for taking the time to leave a review, we really appreciate it : ) You can reach us at [email protected] or go to our footer links and click the contact us link or you can jump into our live chat :D