Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
Feedback
4,257
Reviews
Chart
#34
Shopify

All reviews

5 / 5 Share
Nov. 29, 2022

This is so easy to use! I set this up quickly for my small business. I highly recommend. Give it a try!

Store Using app Total reviews Average rating
Creative Cottage Tees 15 minutes 1 5.0
Developer Reply

Thank you so much for taking the time to leave this excellent review! Please let us know what we can do for you in the future. πŸ™Œ

5 / 5 Share
Nov. 28, 2022

Recently added to encourage repeat business. The app features are complex but organized in a seamless dashboard. We appreicate how customer rewards can be modified just as easily as they are added. This is the first app we've found where everything can realistically run on autopilot. Upgrad options are pricey, however the support team is worth it.

Store Using app Total reviews Average rating
10 Second Racing 4 days 15 5.0
Developer Reply

Thank you so much for taking the time to leave us a review - it's much appreciated! πŸ’›

5 / 5 Share
Nov. 27, 2022

The free plan is amazing - has everything I want! I had some problems adjusting the launcher on mobile, but customer service was extremely helpful. Andreandana is the best!

Store Using app Total reviews Average rating
EDEN + ASH About 3 hours 7 5.0
Developer Reply

Hi! I'm happy to hear that Andrea provided you with excellent service! I'll make sure that she receives your feedback! πŸ™

5 / 5 Share
Dec. 13, 2022

Awesome customer service! App is solid and easy to use! I recommend Smile over other reward program apps!

Store Using app Total reviews Average rating
DOWN APPAREL About 1 month 5 4.8
Developer Reply

Thank you for taking the time to leave feedback on our pricing. We are always looking for ways to improve and better support small businesses. For some context on our pricing structure, we price based on features, instead of pricing based on the number of orders your shop receives or the number of customers that you have, like most of our competitors. It is our hope that with this pricing structure we can help small businesses grow, instead of punishing them for growth. This is why we offer different features at different price levels, and recommend adding more features as your business grows. You can run a successful rewards program and increase repeat purchases on any of our plans, even free. That being said, it sounds like you are specifically interested in the Growth Plan ($199/month). I reached out to you personally to learn more about what you are specifically looking for with this plan. We'd love to find a way to make Smile work for you. πŸ’› Nicole & the Smile team

5 / 5 Share
Nov. 24, 2022

It's the perfect app! Easily add it to your menu too! I would definitely upgrade if only the monthly subscription weren't so hefty. <3 Thanks Smile Team!

Store Using app Total reviews Average rating
Honestea & Co. 9 months 8 5.0
Developer Reply

Thank you so much for your review and your feedback! This is truly valuable to us! Should you still have any questions, please reach out to [email protected] πŸ™

5 / 5 Share
Nov. 22, 2022

Easy to set up and support is amazing! It also integrates with a lot of other apps which was my deciding factor in choosing this app.

Store Using app Total reviews Average rating
NaturoBest 36 minutes 12 5.0
Developer Reply

Thank you so much for taking the time to leave this lovely review πŸ™Œ It was great chatting with you today 🀩 Lisa - Smile Team ✨

4 / 5 Share
Nov. 21, 2022

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Store Using app Total reviews Average rating
Gotta Go Gotta Throw Almost 4 years 5 4.0
Developer Reply

Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)

5 / 5 Share
Nov. 18, 2022

A GREAT addition to our store being able to reward our loyal customers, and amazing service from the Smile team! What more could you want, first class and reliable - thank you!

Store Using app Total reviews Average rating
Dorset Wax & Wicks 2 months 4 5.0
Developer Reply

Thanks so much for taking the time to leave us this fantastic review! We appreciate it πŸ’› Lisa - Smile Team ✨

5 / 5 Share
Sept. 24, 2025

It's really quite a breeze to setup. The support is super quick, I had an issue with rewards stacking and Lynn was able to provide the exact solution needed. Thank you!

Store Using app Total reviews Average rating
Furry Planet Almost 3 years 1 5.0
Developer Reply

Thank you so much for taking the time to leave a review ⭐️ It was a pleasure helping you today! <3 -Jade

5 / 5 Share
Sept. 18, 2025

We've used Smile for a fair few years now and can only say good things the app itself and the support provided. Many new features coming which look great. Fantastic that they are not resting on their laurels. The support I have received for any of my queries has been second to none. Particularly the support I have received from Joana (27/09) - she answered all of my questions in a polite manner, and offered workarounds for our unique needs. Thank you. Update - 18/09 I've recently add dealings with Ezra, who was extremely helpful and efficient in sorting my request. Once again, the Smile team have delivered.

Store Using app Total reviews Average rating
Vape Superstore About 7 years 6 5.0
Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it and are happy to hear that you enjoying Smile. Don't hesitate to reach out if you need anything else!

5 / 5 Share
Nov. 13, 2022

I love being able to provide a loyalty rewards program for my clients. They love redeeming their points as well. The app is easy to use and easy to set up.

Store Using app Total reviews Average rating
Daisy Farmhouse Soaps About 1 year 2 5.0
Developer Reply

Thanks so much for taking the time to leave a review! We are so glad that your customers are loving your loyalty program and that you find Smile easy to use. We appreciate your feedback. Don't hesitate to reach out if you need anything :)

5 / 5 Share
Nov. 13, 2022

Great experience with Customer Support! I could feel that everyone from Smile is keen to help. Awesome!

Store Using app Total reviews Average rating
hanpoom-dev-test 9 days 1 5.0
Developer Reply

We appreciate your review and are so glad you had a great experience with our support team! We are happy to help you. Don't hesitate to reach out if you need anything else :)

5 / 5 Share
Nov. 11, 2022

I love this app. It has really increased my customer engagement and has tons of great features to encourage engagement. I'm very happy with it.

Store Using app Total reviews Average rating
Penny & Rose Over 3 years 6 5.0
Developer Reply

Thank you so much for taking the time to leave us this lovely review! It's very appreciated πŸ’– Lisa - Smile Team ✨

5 / 5 Share
Nov. 10, 2022

This is a great app for customer engagement. I was able to trial the Pro Plan and access all the features for 28 days. It has a lot of handy features.

Store Using app Total reviews Average rating
Laceometry 12 months 2 5.0
Developer Reply

Thank you so much for taking the time to leave us a review - it's much appreciated! πŸ’›

4 / 5 Share
Nov. 10, 2022

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Store Using app Total reviews Average rating
Best Bully Sticks Over 2 years 7 4.9
Developer Reply

Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3

5 / 5 Share
Nov. 10, 2022

I love this app for gaining customer retention! Customer service is quick and responsive too! Been using it for years and highly recommend it.

Store Using app Total reviews Average rating
Salacia Salts Over 3 years 2 5.0
Developer Reply

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! πŸ’›

5 / 5 Share
Nov. 9, 2022

We have used Smile for over 2 years now. They have been most supportive and have helped answered all our questions throughout the years. From onboarding us to the odd issues we experienced, Smile was always there to solve them quickly and effectively. Great product that has helped us grown our business and nurture our customers.

Store Using app Total reviews Average rating
Urban Cachet About 3 years 4 5.0
Developer Reply

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!πŸ™

5 / 5 Share
Nov. 9, 2022

I've reached out to customer support a few times today with the smallest of questions and got treated like royalty. So impressed.

Store Using app Total reviews Average rating
The Comfort Company 3 months 5 5.0
Developer Reply

The only way royalty like yourself should be treated! πŸ‘‘πŸ‘‘πŸ‘‘ Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🀩 Lisa - Smile Team ✨

5 / 5 Share
May 15, 2024

Lynn helped me update my business information. I also asked questions about points and rewards and some new ideas on ways to redeem. Lisa was super helpful, has an amazing attitude and made my experience the best.

Store Using app Total reviews Average rating
Apothic Lash Bar Over 3 years 3 5.0
Developer Reply

Thank you so much for your kind review! It was lovely chatting with you today 😊 Lisa - Smile Team ✨

5 / 5 Share
Nov. 9, 2022

muy interesante una aplicaciΓ³n que funciona bien y hace lo que dice esta muy completa y es estupenda

Store Using app Total reviews Average rating
MTX STORE 6 days 3 5.0
Developer Reply

Thank you so much for leaving a review! It means the world to us :)

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