Smile: Loyalty Program Rewards
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Had a negative experience first , then Nicole from customer service helped us sort everything out and get the best out of our App. Smile.io have allowed our retail location to collect and retain more customers and allow for an enjoyable experience for our customers.
I am just setting this app up at the end of a very long week, and Jade has been over the top patient and helpful. I would give her ten stars if I could
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
Support was great, was able to help resolve our issues quickly. Wonderful service. Very helpful to us.
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
Nicole has been super helpful, answering my questions and helping me the same day with issues I was having which are now totally resolved
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team
This app has cost me thousands of dollars. It rewards people on top of any existing discounts in my store and there are no rules or ways to prevent it stacking. I am losing money all the time due to this. Not happy. The aesthetics are nice but they clearly don't understand retail business and how customers behave.
Thank you for your review. We really appreciate your feedback. We want to ensure that Smile benefits your store and increases engagement with your customers. Smile coupons are not able to be combined. Unfortunately, some 3rd party apps conflict with Smile and can cause unexpected behavior, such as allowing discounts to stack. We don't recommend using these apps alongside Smile for this reason. We also have a recommended setup to help optimize your rewards program and ensure it works for your Store. We will be happy to help you adjust your program and have reached out via email. Best regards Smile Team
Guys, i use your app for my spanish eshop...it is amazing.. BUT... i need to have Italy language available ... UPDATE: Please any schedule time when i can expect italy language? is it possible??
Thanks so much for taking the time to leave this review — we really appreciate it! 🙌 Currently, Smile is available in English, Spanish, German, Brazilian Portuguese, and French. But I totally understand the use case and desire to translate Smile into multiple languages (other customers have also expressed their interest in multi-language support, and we can see why) and we really love this idea. 🤩 we'd be happy to +1 this with our product team for you ✅ Thanks! -the Smile team 💛
Quick response to all the questions! I just wish the starter pack were a bit less expensive. But overall, the customer support and launching the app into my platform was easy and simple. Highly recommend
Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)
They have the best customer service! Answered so quickly and made it easy to make updates! Highly recommend.
Thanks so much for taking the time to leave a review. We are so glad that our team was able to help you quickly today :) Let us know if there is anything else we can help you with!
Nicole was wonderful. She got to the root of my problem within 3 messages and was very friendly. She even provided some videos for further assistance.
It was so great chatting with you today. Thanks for your kind words and for taking the time to leave a review. Let us know if you ever need anything else! -Nicole
Great customer service. We needed an app to unify our online and in-store locations and has worked seamlessly for us to offer rewards both online and in-store.
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
Amazing program ! fast help ! very happy I picked this for my website, i will keep using this. thank you
Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)
Una gran aplicación para nuestros clientes, muy intuitiva y fácil de utilizar. Y una parte importante es su soporte, rápido y muy amable.
Gracias por tomarse el tiempo para dejar una reseña, estamos felices de que Smile haya sido fácil de configurar, fue un placer ayudar hoy. ❤️- Jade & The Smile Team
They were so helpful and timely when I had questions. It made it so much easier and the app is super easy to use.
Thank you for taking the time to leave a review, we are happy Smile has been easy to get set up, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
So far I am loving the app, I have yet to launch to my customers, but getting it set up has been pretty easy, the support team is prompt to reply and help me out, phew!
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨
Una aplicación bastante buena, yo utilizo actualmente la versión FREE y tengo varios clientes que se registraron gracias a esta aplicación de LEALTAD. Recomiendo instalar para tu negocio, y tenes la ayuda del soporte en el chat que te ayuda al instante. EXELENTE ATENCIÓN.
Gracias por tomarse el tiempo para dejar una reseña, fue un absoluto placer atenderlo hoy y me alegra saber que Smile ha sido útil para su negocio. :) <3 -Jade & The Smile Team
We've loved using Smile for our Rewards Program platform, it's easy to use not just for customers but for us as well on the back end. The customer service is quick, friendly, and helpful while getting the information across in an easy-to-understand fashion. Jade was extremely helpful in helping me make sure Smile was integrated properly into our other sales channels.
Thank you for taking the time to leave a review, I am glad I could assist today ❤️ - Jade & The Smile Team <3
Only a few days in, but so far it's been a great user friendly tool! Integration is extremely easy and the support team is the best!
Thank you for taking the time to leave a review, we are super happy to hear that Smile has been great so far ❤️ - Jade & The Smile Team <3
So far so good!! I am loving the fact that I can give back to my customers- and how easy it is to use this app!!
Thank you for taking the time to leave a review, we are super happy to hear that Smile is making an impact ❤️ - Jade & The Smile Team <3
Great app and really helpful customer service staff, really pleased that we started using Smile.io for our rewards programme.
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨
Still working through the app functionality but the customer service team is responsive and extremely helpful!
Thanks so much for taking the time to leave this kind review — we really appreciate it! We are happy that our support team has been able to offer assistance 😊 Smile Team ✨
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