Smile: Loyalty Program Rewards
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I had a question about a setting and received a response quickly, with clear directions and I was able to make the adjustment with ease. Thanks so much for the help, Jade!
Thank you so much for taking the time to leave a review, it was a pleasure assisting you today :) -Jade <3
I had issues with the redeeming of points and did not know how to setup the rules so he showed me articles that worked out.
Thanks so much for leaving a review! I am glad I was able to get you sorted out, we are always available if you ever need anything or even just want some helpful advice. 😀 Best of luck! ☘️ Cheers, Joshua - Smile Team 🧙♂️
I am new still exploring hope it helps my ecommerce business. It is simple to install and the helpdesk is very helpful The help centre is very helpful
Thanks for taking the time to leave a review! We really appreciate your kind words :)
I love this app! Easy to set up and maintain, and customer support is fast and efficient. Would highly suggest singing up.
Woohoo! We are loving this feedback! 😍 Thank you so much for taking the time to leave us a review, we really appreciate it! Cheers, Joshua - Smile Team 🧙♂️
Has been great so far! And support has been fast an easy! Lisa was fast and exceptionally clear in my needed solution. Thank you SMILE!
Thank you so much for taking the time to leave us a review! Lisa is a rockstar!🤩 We're glad you are enjoying Smile! Cheers, Joshua - Smile Team 🧙♂️
Love this app! Our customers actively use it and we have seen an increase in sales due to customers being able to use points on purchases.
So glad to hear you are loving Smile! 😍 We genuinely appreciate feedback like this, it is music to our ears to know the positive impact Smile is having. 🎶 Thank you so much for taking the time to let us know. ✨ Cheers, Joshua - Smile Team 🧙♂️
so far so good, and I really like their support Team. I talked to Nicole... Testing and all is awesoe
It was great chatting with you today! We really appreciate you taking the time to leave a review. Thanks so much! We're so happy that you are enjoying Smile so far. Don't hesitate to reach out if you need anything 💛 Nicole
We really love the Smile.io. The support is awesome! The UI of the Backend is clean and clear -> easy to set it up!
It was great chatting with you today! Thanks so much for taking the time to leave a review! We really appreciate it and are so happy to hear that you are loving Smile 💛 Nicole & the Smile Team
I'm just getting started with Smile , trying to get a good foundation. Lisa answered my question very quickly and directly. When I asked a follow up that wasn't her area of expertise she quickly referred me to the team that should be able to help.
Thank you for leaving us a review! Lisa is a rockstar, so glad she was able to connect you with a solution! 😀 Cheers, Joshua - Smile Team 🧙♂️
Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!!
We appreciate you taking the time to write in and leave feedback. I sent you a private message so that we can get this all sorted out for you ASAP. I also took a look over your account and can see that you were automatically credited the difference between the plan you were on before and the plan you downgraded to. This credit will be applied to future invoices of your new plan automatically. I also sent a message to our Billing department so that they can see about getting you a refund instead of a credit if that is your preferred method. As for the features, I reached out with further clarification on the features and plans, and a little gift on us, for any confusion. Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else. 💛 The Smile Team
Smile does a phenomenal job of making it seemless to award customers points/rewards for tasks, using integrations such as Jude.me allows for points to be awarded for reviews, which is exactly what we use the platform for. Big shout of to the wizard himself that is Joshua, what a great guy and brilliant customer service, he deserves a wand upgrade (pay rise) if it was up to me! Cheers Joshua, you took a boring ole' question and turned it into a fun response. Keep up the good work, keep doing you and don't stop! Godspeed brother
Thanks so much for this magical review! ✨ It was a pleasure chatting, so stoked to hear such great feedback! Keep casting those spells and growing that rewards program my friend! 🌱>>🌳 Cheers, Joshua - Smile Team 🧙♂️
We wanted to implement a rewards program and chose Smile: Loyalty& Rewards. So far so good and tech support is great too!
Thank you so much for your kind review! Happy to help! 😊
This app is amazing and I am so excited to see the excitement my customers have over our new loyalty program. This app was easy to integrate with Shopify (literally took me 5 minutes).. I had a few questions and customer service went about and beyond!
Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩
Very nice app, easy to use, and has fast customer service. I highly recommend it!!!!!! I can't wait to upgrade so I can use more.
Hi! We really appreciate you taking the time out to share your experience with us...We count ourselves lucky for customers like you! 💛💛💛
Amazing support and service even if I currently have the free plan. I definitely recommand this app for loyalty and rewards program.
Hey! Thank you for the great review. We’re so happy that you are loving it 🤩 Come back and chat with us soon. Cheers! 🥂
PHENOMENAL customer service. Extremely easy setup, intuitive to use, and tons of features we're excited to explore and add on!
Thank you so much for the kind words! We are really happy that you found Smile easy to set up and intuitive to use. And we're also really glad you found our team helpful! We hope you have fun with all of the features :)
My question was answered quickly and the gal I chatted with was very pleasant.
We are so glad that you were able to get the help you needed quickly! Thank you for taking the time to leave a review. It is so appreciated :)
The customer service is excellent! Very helpful and very understanding of my needs. Thank you so much Joshua and the team.
Thank you very much for your kind words! 😍 It was a pleasure speaking with you today, I am rooting for your success! 💸 Cheers, Joshua - Smile Team 🧙♂️
Great customer support and easy-to-use interface. We are new users but we are impressed by the easy installation and great support.
Thanks so much for taking the time to leave a review! We really appreciate it :) It was great chatting with you and am so glad we were able to help you today <3 - Jade
Timely reply! awesome customer service, it helps me great! the customer services is very nice, and he can explain the details to me very carefully
Thanks so much for taking the time to leave a review! We really appreciate it :) It was great chatting with you and am so glad we were able to help you today <3 - Jade
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