Smile: Loyalty Program Rewards
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Smile is a straight forward way for us to reward our returning customers, the program was easy and quick to setup.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community ✨
Lynn and Lisa were very responsive and helpful with my concern! Everything was explained properly. Thank you to these two :)
Thank you for leaving us a review! Lynn and Lisa are rockstars! 🤩 So glad they got you all sorted, we are always here if you need us! 💪 Cheers, Joshua - Smile Team 🧙♂️
Great app with great support. We're on the free version still and very happy with that! Hopefully we can soon upgrade and start using all the advantages of Smile!
We are so glad that you are enjoying Smile and our support. We appreciate you taking the time to leave a review! It means a lot to us! Keep in touch if there is anything else we can help you with 😊
Great costumer service from Nicole! The app was easy to set up, we are curious to see how smooth it is once we launch.
It was great chatting with you today! I am so glad that Smile has been easy for you to set up 😊 Thanks so much for taking the time to leave a review! We really appreciate it 💛 Nicole
Easy to Install and Use. Just started using the app so I will review it again after I have had more time to see it function.
We are so glad that Smile has been easy to install and use! Thanks so much for taking them time to leave a review, we really appreciate it :)
Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.
Hi there, Nicole here. Thanks for taking the time to leave us feedback. I understand that you initially set up your program in a way that wasn't best for your business. We are happy to help make any recommendations or help with any calculations to ensure that you are set up for success! I just sent you a private message going over how much you are giving back to your customers. Our team of Experience Managers specialize in program configuration and strategy, and are happy to make personalized recommendations for your program at any time! I also wanted to let you know that customers can access their previously redeem rewards at any time in your rewards panel. They can see all of their discount codes and click "apply code" to have the discount automatically add to their current cart. Please let us know if there is anything else we can help you with!
Incredible!! This app is so easy to use especially their free plan! Customer service is great. They respond so quickly. Highly recommend :)
Thank you so much for taking the time to leave this lovely review 🙌 🙌 🙌 We're so happy you're enjoying Smile 🤩 💖 Lisa
awesome app, very good and cost effective. just wish it had an option for the rewards redemption to be accessed via a standard webpage instead of an app or floating button
Thanks for taking the time to leave a review! It was amazing helping you today :) -Jade <3
Tech supporter Nicole was amazing and thorough. I have no doubt if I have a problem on my side, they will walk me through what to do. !!!!
It was great chatting with you today! Thanks so much for taking the time to leave a review 😄 Don't hesitate to reach out if you need anything, we are here! - Nicole
The customer support team is great! They've been very prompt & supportive throughout the onboarding process. The set-up process is simple & intuitive. Hoping to make the best out the app !
We really appreciate you taking the time to leave a review. We are so happy that t our support team has been helpful through onboarding, and the set up was easy! 💛
The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.
Thank you so much for your review! We appreciate your candid feedback and I will be reaching out directly to assist in helping you best maximize our customization features. 🙏 It was great chatting today, talk again soon! 😀 Cheers, Joshua - Smile Team 🧙♂️
Very simple to use the app and with great support to get us off the ground when we had some unexpected issues.
Thanks so much for taking the time to leave us a review! Glad to hear you are enjoying the app! Just let us know if you need anything at all, always glad to help! 💪 Cheers, Joshua - Smile Team 🧙♂️
I had an amazing experience with Nicole! Her personality was very pleasant and she took the time to review my site/program. She gave me great feedback on the rewards I had set up. She also answered all my questions which removed some anxiety I was having. She was the absolute best!
It was a pleasure chatting with you today! I am so glad that we were able to help you get your program set up. Thanks so much for taking the time to leave a review! We really appreciate it 💛 Nicole
The Smile.io team was super patient and willing to help every step of the way. Great customer service!
Thanks so much for taking the time to leave a review! I am so glad that we were able to help you set up your program. Don't hesitate to reach out if you ever need anything else 💛 Nicole
I am using this app to incentive my customers to make a purchase. I really love how it is performing so far!
Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that you are loving Smile so far :)
Joshua was responsive and very helpful. He put a little video together after visiting my site to help me help my customers learn how to use their reward points. Thank you.
Thank you so much for these kind words! I am glad I was able to help! Have a wonderful week!☀️ Cheers, Joshua - Smile Team 🧙♂️
A great out-of-the-box loyalty solution that we could setup in a matter of minutes. Appreciated the instant support and personalised Loom's to save setup time.
Thank you so much for your feedback! Stoked to hear we are hitting the mark, this is what we strive for! 💪😎 It was a pleasure speaking with you! 🌈 Cheers, Joshua - Smile Team 🧙♂️
We have just launched this app in one of our stores and Smile.io have been a great help during the setup.
Thanks for leaving us a review my friend! It was a pleasure chatting today, good luck with your launch! 🚀 Cheers, Joshua - Smile Team 🧙♂️
Great Customer Service & Quick responses when troubleshooting issues. So far so good with Smile loyalty points.
Thanks for leaving us a review! You were a joy to chat with, I appreciate you! Best of luck with everything my friend! ☘️ Cheers, Joshua - Smile Team 🧙♂️
Joshua from Smile was so friendly, helpful and quick to respond!! I am really enjoying this app the customer service is awesome, love the look and feel plus the navigation is so easy! Definitely recommend.
So wonderful chatting today! I really appreciate you taking the time to leave us your feedback! So stoked to hear you are loving the app, if you ever have a question or just want to smile you know where to find us! 😀 Cheers, Joshua - Smile Team 🧙♂️
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