All reviews

Rating Breakdown

  • 5
    91% (3,777 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,797)
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5 / 5 Share

Dec. 2, 2021

Extremely nice App, great UX and super fast support. App functions perfectly and can be integrated with our upcoming mobile app.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words about our application and the support you've received! We love hearing from merchants like yourself, and this sort of thing absolutely makes our day πŸ₯° Until next time, take care! - Smile Support Team

5 / 5 Share

Dec. 1, 2021

Great service, easy setup, just about to launch our program. We definitely recommend Smile. Thank you

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write this review 🀩

5 / 5 Share

Nov. 29, 2021

Great product, have been using since the launch of our store and haven't had any issues with the program. Works as expected and customer service is great!

Using app

Almost 2 years

Total reviews

8

Average rating

4.9

Developer Reply

Thank you so much for leaving us this amazing review πŸ’– We're happy to hear that you're enjoying the app!

5 / 5 Share

Nov. 29, 2021

Great app, fast respond and good service. Would like to recommend this app. Easy to use and attract customer coming back to shop again.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your kind and generous review! πŸ’›

5 / 5 Share

Nov. 29, 2021

great review app, would recommend! Customer service always responds within a minute or two and is very easy to work with

Using app

7 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your kind words and generous review, glad we were able to help so quickly! πŸ™Œ

5 / 5 Share

Nov. 26, 2021

The customer service is great! As soon as I finish the tests and activate in the store, I'll be back to complete the review

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your kind words! I enjoyed learning more about your store, can't wait for you to launch with us! πŸ’› - Christian

5 / 5 Share

Nov. 26, 2021

Love it - these guys are awesome. App has been a game changer and the CS is on it, they are very responsive

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for leaving us this review! So glad to hear that you're liking our app! πŸ’–

5 / 5 Share

Aug. 18, 2022

Agent Joshua was really nice, can't say enough good things about the customer service! I'm glad we can rely on it!

Using app

About 2 years

Total reviews

12

Average rating

5.0

Developer Reply

Thanks so much for your 5-star review! 🀩 We're glad to hear about your experience with our customer service team! πŸ™Œ

5 / 5 Share

Nov. 24, 2021

Very useful app for our word-of-mouth marketing and the support was awesome. I liked the embed screen recording app, I was able to explain the issue efficiently with confidence. Thank you so much!

Using app

8 days

Total reviews

9

Average rating

4.6

Developer Reply

Thank you so much for taking the time to write this review 🀩

4 / 5 Share

Nov. 23, 2021

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

Using app

2 months

Total reviews

2

Average rating

4.5

Developer Reply

That's fantastic! So glad to hear your customers are liking Smile so far and it's been easy to set-up 😊Thanks for the review!

5 / 5 Share

Nov. 23, 2021

So far i'm loving the setup can't wait for my customers to try it out. Who doesn't love a discount on orders!

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

We feel the love too πŸ’• thanks for letting us know! We know your customers are going to enjoy those discounts as well. Good luck with your program launch!

5 / 5 Share

Nov. 22, 2021

Christian was very helpful, patient and professional. He went out of his way to help with an issue that was not directly in his scope of work.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words about Christian! We will be sure he sees your feedback and gets his well-earned praises for his above and beyond support 🀩 - Smile Support Team

5 / 5 Share

May 5, 2022

The Smile agent was really fast at replying to my query and just as quick to find me a solution. Really good customer service and my issue was fixed in no time.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for the kind words about Christian and Petrit 🀩 They are both superstars on our support team, and we're so glad to hear that you agree! Looking forward to continuing this support in the future ✨ - Smile Support Team

5 / 5 Share

Nov. 22, 2021

Really easy to set up this rewards and referral program. Looking forward to seeing my customers keep coming back for more!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Welcome to Smile! Look forward to your store growing with us! πŸ’›

5 / 5 Share

Nov. 22, 2021

Amazing APP with Great Customer Service Support. All store owners need to get a quick response as soon as they install any APP. This is the amazing team to support every question that you need to ask. They are always ready to help and App is working fine online and POS. 100% recommend for those who want to use Royal Reward program for your store.

Store

N-STAR

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your lovely review! We're so glad to hear that you had a great experience with our support team πŸ’– Always happy to help! ⭐️

5 / 5 Share

Nov. 20, 2021

I'm excited to use this app for my store. So far so good! I recommend it for stores to keep loyal customers. And its Free!

Store

TIMOI

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this amazing review 🀩 Glad to hear that you're loving the app so far!

5 / 5 Share

Aug. 7, 2025

quick to response, very good

Using app

Over 4 years

Total reviews

9

Average rating

4.9

Developer Reply

Thank you so much for taking the time to leave us this lovely review πŸŽ‚ πŸ’

5 / 5 Share

Dec. 5, 2023

Very happy with the customer service from Smile. Great support from Angie and Brandon when we had a technical issue. Fixed quickly and easily. Thanks you two!

Using app

Over 4 years

Total reviews

6

Average rating

4.7

Developer Reply

Thank you so much for your review and your feedback! This is truly valuable to us πŸ™

5 / 5 Share

Nov. 18, 2021

Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too! Awesome! Good customer service too!

Using app

Over 1 year

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for your lovely review πŸ₯Ί

4 / 5 Share

Nov. 18, 2021

Good app and good/fast support. ItΒ΄s expansive in Gold, but for 49€ itΒ΄s good what you get. Try it out

Using app

2 days

Total reviews

7

Average rating

4.3

Developer Reply

Thank you so much for leaving us this review! So glad to hear that you're liking our app! πŸ’–