Smile: Loyalty Program Rewards
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I just want to say the agent named Joshua was awesomesauce to work with! He immediately got me what I needed! and was a joy to work with!
Thank you so much for this lovely review!! It was great chatting with you and—for the record—YOU'RE awesomesauce 😃 💖 Lisa
I used this app and it did help me to drive more loyal members and more importantly: more sales! The support team are very knowledgable and are always giving me the best advice. Love this product and the team definitely!
Thank you so much for your kind review. We are delighted that you are having a great experience and are seeing more sales and engagement. Please let us know if you need any help or advice. We are always happy to assist.
I really like to give this app 5 stars but I cant. After purchasing the starter pack (which you kind of have to) you'll find out that your $50 monthly plan is not enough to set a limited number of times a customer can earn rewards, or have more than one app integrated at a time. These features should have been included with the starter plan and not in a $200 plan and above...
Thank you for taking the time to leave a review, we appreciate your candid feedback! 🙏 Our plans are structured to grow with our merchants so while the Starter plan gives you all the tools to uniquely brand your program it does have some limitations as it is our most basic plan. I have reached out to you via email to see if we could provide some suggestions as well as some solutions that might work for you! I look forward to hearing back from you soon! 😀 Cheers, Joshua - Smile Team 🧙♂️
I received help with redeeming rewards points. The matter was fixed within minutes. Excellent service!
Thanks for taking the time to leave a review, it was a pleasure helping you today :) <3 Jade
Great features and fast customer support responses. I found it really easy to set up and customize!!
Thank you for your kind review! It was a pleasure assisting you today :)
Smile has been a relatively user-friendly and straight-forward app. More importantly, responsive customer service as that makes all the difference.
Thank you so much for your kind words! We're so happy to hear that our team was able to help out 💖
So far, Smile's provided a lot of the functionality we need to support a fairly complex loyalty program and their customer service has been great! The only point of improvement I'd call out is that their APIs and dev-facing functionality could be expanded to better support the needs of a mature business.
Thank you so much for taking the time to leave a review. We are so glad our team was able to provide the support that you needed :) We also appreciate your thoughtful feedback. These are great ideas that we will pass along to our Product Team. 💖
Looooveee this app! The app is easy to use and it integrated beautifully with my website. They really thought of everything!
Thanks for leaving this wonderful review, we appreciate you! So happy to hear you are loving the app 😊💖
very easy to set up! (almost too easy!) excited to see how easy it is for my customers to redeem. Jade was great!
Thank you for taking the time to leave a review and your kind words :) -Jade <3
Easy and simple quick and efficient support with my small problem. Definitely great to have on demand customer support!
Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you today & glad we were able to solve the issue quickly & efficiently 💪🤩 💖 Lisa
Very responsive customer service! Had some questions about setup and they were answered extremely fast :)
It was super great chatting with you today! Thanks for taking the time to leave a review :) -Jade
Amazing customer service! Had some problems and doubts with my setup and the problem was taken care of extremely fast :)
Thank you so much for taking time to leave us a review! 😃 Stoked I was able to get you sorted quickly and off to the races with your new rewards program! 🐎 Best of luck! 🍀 Cheers, Joshua - Smile Team 🧙♂️
It's so cool that I would even make my dog create a loyalty program using the smile platform. Highly recommend it. Especially for the support team, Joshua is a maniac, love him.
Your 🐶 would no longer have to pay for advertising either, so that is solid advice! 🤣 This is the best review ever, such a pleasure chatting with you today! Just hit us up if you ever need anything my friend! 💪 Cheers, Joshua - Smile Team 🧙♂️
Thanks, Joshua for the great and fast support. Video recording was so helpful and helped me a lot in my Shop since I install the loyalty recently. totally recommend and fit our business needs in Saudi Arabia.
So happy I was able to help! Thanks for leaving a review, we love seeing the global impact of Smile! 🌍 Glad I was able to help you set up your own unique loyalty program! 💸 Cheers, Joshua - Smile Team 🧙♂️
Integration for both referral and rewards have been seamless. Customer service is prompt and friendly. Thank you!
It was a pleasure chatting with you today, Connie 😊 Thank you so much for taking the time to leave this review, we really appreciate it!! 🙌 🙌 🙌 🙌 🙌 💖 Lisa
Hae been using for awhile now. My Customers love it.
Thanks so much for updating your kind review! 🎉 It means the world to our team and helps other merchants discover Smile. We're so glad to have you growing your rewards program with us! 💛 - Erin @ Smile.io
So far so good. We wanted a loyalty program for in-store POS only (for now) and Jade on the chat was SO helpful (we chatted two days in a row, they were super responsive!) to help me get it configured properly - turns out I was close but needing a little support. Haven't used the app yet in our store but from the test transactions I have run, it seems to be working as advertised!
Thank you so much for taking the time to leave a review, it was a pleasure assisting you today :) -Jade <3
Early days but I am so very impressed with the app, and the response from customer service when I had a few queries. Thank you!
It was a pleasure chatting with you today! I am so glad that you are enjoying Smile so far! Thank you so much for taking the time to leave a review, we really appreciate it :) Nicole
Joshua really did an awesome job! all he does is a video clip and demonstrated where I can get the redeem coupons setup for both POS and online. Straight to the point - Clear, Concise and Effective. Would love all other CS to adopt. Within 5 mins i got my problem solved! Superb Joshua!!!
Thank you so much for your glowing feedback! We really do try to provide the best CS experience we can for our merchants and I am glad I was able to help quickly! 😄 Keep those wheels turning out in Singapore! 🚴 🏁 Cheers, Joshua - Smile Team 🧙♂️
Lisa is awesome!!! she helped me solve the problem within 2 mins, sooo professional. Best experience ever. thank you!
Thank you so much for this incredible review!! It was so nice chatting with you earlier today and I couldn't be happier about helping out you and SMILE PAWS 🐾😻😁✨ 💖 Lisa
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