Smile: Loyalty Program Rewards

Sept. 8, 2021

I have just started using this app but the support i have received from the Smile team to set up has been brilliant so far

Sept. 7, 2021

This is truly an AWESOME Review App. I've been using it for over a year. It is terrific for helping us incentivize our customers to be stay onboard with our company using Customer Reward Points. I couldn't imagine running our store without it. But recently I had a problem when I accidentally deleted the app form our store. I reinstalled the app, but in the process we had lost all of our customer points data. I reached out to their support and they were able to send us a CSV backup of our customer file with the points. I simply uploaded the data back into our account and we were back in business. The Smile team were rock-stars helping us sort out the problem. And they sure put a "Smile" back on my face in the process. Highly recommended app for the service it provides and for the excellent support they provide if it's ever needed.

Feb. 4, 2022

A truly great platform for setting up a rewards program. The program is easy to use for us behind the scenes and also for the customer accessing their rewards. Support team is also fantastic!

Feb. 14, 2025

We've been using Smile now for a couple of years and have been very pleased with our choice. We are on the basic plan and it has everything we need. They've also just added some new functionality for redeeming through POS which is fantastic since we just opened a retail location. Anytime we've had any issues or questions, they've been very quick to respond and helpful. Lisa was great and gave me exactly what I needed to know to fix my issue. Only reason they aren't getting 5 stars is that the POS redemption option could be a bit more seamless but I'm sure in time that will come.

Sept. 6, 2021

Hands down, best referral app. Great customer support. Very flexible and customizable. The integrations are very useful too.

Sept. 3, 2021

A BIG BIG thankyou to Joana and Tess from Smile and the whole team! I was having some issues with the popup being a bit cluttered on mobile and also effecting another app. Not only did they log in and fix it, they granted me access to choose what is displayed on Mobile and desktop. Honestly guys couldn't recommend them enough! Great weekend to you all!

Sept. 3, 2021

A great app in most ways, but with one big flaw. If you're using Recharge for subscriptions, there is no way to make it so that coupons created by Smile work for both one-off and subscription orders. They can only work for one-off orders (unless you're using an older version of ReCharge installed prior to Nov. 1st, 2020). Unfortunately Smile tells me they have no immediate plans to fix this flaw.

Sept. 2, 2021

Great product, educational resources and exceptional customer support that make implementing customer rewards a breeze. Looking forward to tracking the success of our program.

Sept. 2, 2021

Nice app! Very great assistance. For the referral campaigns, this app is really worth it, we will see it further the way it works.

Sept. 2, 2021

This was an incredibly easy app to implement and has really helped give customers an additional reason to keep coming back to our store. Great thing, too, is that customers can earn points with in-store purchases through our POS app suite, so whether online or in-store, customers are earning points! Support has been amazing. Took all of ONE minute for a REAL person to reply to a message to help us with a small issue when we moved our webstore to a new theme. Got it fixed lickity split! (Thanks Christian!) If you're looking for a simple, easy to implement and use rewards program, check out Smile.IO. Would recommend! GameKnight

Sept. 1, 2021

super easy to set up, very clean interface- I'm really excited to use this, it makes giving discounts to loyal customers much easier

Aug. 31, 2021

It works great and I really appreciate that there's a free plan as well. Its super customizable and can make it fit in with my branding.

Aug. 30, 2021

I can't say enough wonderful things about this app! I love giving my customers a little something to show my gratitude! Works great. Highly recommend.

Aug. 30, 2021

Really easy to use and set up! Fantastic customer service, any questions I have had are answered super fast and very thoroughly. Seamless integrations so far! Love that I can customize it to fit my brand.

Aug. 30, 2021

Really enjoying setting up the app. Easy to use and have benefited greatly on my website already. Thank you.

Aug. 27, 2021

I love the app and the customer service team is awesome! I wish the paid plan is more affordable for small business like mine.

Aug. 27, 2021

I haven't used it much, but so far everything has been great. Every time I had to contact support (twice, and not for app issues-I just had a couple questions), they were awesome-very helpful. :)

Aug. 27, 2021

Five stars for a very prompt reply from the support staff even before I started using the app. Will update my review once I try out the app.

Aug. 27, 2021

excellent - easy to use and definitely brings customers back. I would recommend to anyone needed a loyalty program

April 24, 2025

Review update: We've had the app for a while now and recently needed some assistance from support on a customer issue with using a code. Angie was very helpful in determining the actual issue and how to solve for it in the future. She also made sure to follow up to ensure we didn't have any additional issues with setting up our app permissions. The help was greatly appreciated being a small company that is juggling a lot. We have been setting up our rewards program and have had a number of questions along the way. The customer service response has been wonderful. Each time, we've sent a chat we have been helped pretty quickly and thoroughly as well. It's made the process of getting ready to launch much more efficient. Kudos to the entire Smile Customer Service team for their support.