Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Grow customer loyalty with points, rewards & VIP tiers
Rating
4.9
Feedback
4,622
Reviews
Chart
#29
Shopify

All reviews

5 / 5 Share
May 14, 2022

Been using this app for years and it is great. Spoke to customer service for the first time today and they were very helpful and resolved my issue

Store Using app Total reviews Average rating
Pulse Gallery About 1 year 4 3.0
Developer Reply

I am glad you have been enjoying Smile for years and that we were able to help you out! It was a pleasure chatting with you today. Thank you so much for taking the time to leave a review. πŸ’› Nicole

5 / 5 Share
May 12, 2022

I use this app to offer rewards to our loyal customers. The customer service is superb and has helped us tremendously! Highly recommend this app for any e-commerce store!

Store Using app Total reviews Average rating
Plastic Free Pursuit 12 months 4 4.8
Developer Reply

I am so glad that you are enjoying Smile and that we were able to help you today! Thanks for recommending us, and taking the time to leave a review :)

5 / 5 Share
May 12, 2022

The app works very well and the customer support replies quickly. Would definitely recommend this app.

Store Using app Total reviews Average rating
Aurum Brothers Almost 3 years 16 5.0
Developer Reply

Thank you so much for taking the time to leave us a review! We are stoked to hear you are loving the app! We look forward to continuing to help your business grow! πŸš€ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

3 / 5 Share
May 12, 2022

This is a great app. Its expensive but having trouble growing my rewards as the base programme doesnt offer nudges . Its is a super important aspect of this app . Please consider offering as we will get more growth and stay with the app .

Store Using app Total reviews Average rating
5 / 5 Share
May 11, 2022

Jade from customer service fantastically directed me to where I needed to be to clear up a query.. very fast and efficient

Store Using app Total reviews Average rating
Natural Nutrients About 3 years 2 5.0
Developer Reply

Thank you so much! It was lovely assisting you today :) -Jade <3

5 / 5 Share
May 11, 2022

Very helpful app and customer support team - go JADE!!! Prompt responses and helpful solutions. App never gave any issues too.

Store Using app Total reviews Average rating
BETA5 Chocolates About 2 years 5 3.4
Developer Reply

Thanks so much for leaving a review! It was a pleasure assisting you today :) <3

5 / 5 Share
May 11, 2022

Customers love this app. It creates loyalty and repeat customers. Customer service is friendly and helpful. It's a simple app to use. Recommend.

Store Using app Total reviews Average rating
Goodie Vibes 10 months 3 5.0
Developer Reply

Thank you so much for your Good vibes :) We appreciate you taking the time to leave a review. -Jade <3

5 / 5 Share
June 2, 2025

I had a few questions with the app and I needed help and Shelby helped me immediately and even sent me links and follow. It was definitely above and beyond. Great service!

Store Using app Total reviews Average rating
TopTrainer About 3 years 7 5.0
Developer Reply

It was a pleasure chatting with you today! Thanks so much for taking the time to leave a review. I'm glad you are loving Smile πŸ’› Nicole

5 / 5 Share
July 6, 2026

Smile's customer service is always friendly :) Highly recommend using the chat feature if you're ever unsure of anything! I've dealt with Cole, Hannah, Analisa and Joana before and they've all been fab :)

Store Using app Total reviews Average rating
Equinutritive About 6 years 6 5.0
Developer Reply

Thank you so much for taking the time to leave this review, we all really appreciate it! Analisa & the Smile team 😍🀩

5 / 5 Share
May 10, 2022

Smile is easy to use and customise, we like it. Had some great assistance via their Live Chat today - thank you Joshua!

Store Using app Total reviews Average rating
Scout & Co Over 4 years 1 5.0
Developer Reply

Thanks for the great feedback! It was my pleasure chatting with you today! πŸ˜„Best of luck with your bonus event! πŸ’Έ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share
May 10, 2022

I had to pleasure of meeting Joshua in the chat support of Smile. He responded very quick and with a little touch of humor. He was very helpfull and the problem was solved in no time! Thank again!

Store Using app Total reviews Average rating
LN Knits 1 day 1 5.0
Developer Reply

Thanks for your kind feedback! I am glad you enjoyed our chat, it was a pleasure helping you today! Wishing you all the best! β˜€οΈ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share
May 9, 2022

I used this app to create a points system for my customers and Josh was super helpful adding my customers on with there existing points! Thank you so much

Store Using app Total reviews Average rating
The Vape Hubb About 2 hours 1 5.0
Developer Reply

I am glad I was able to help you prepare for launch! πŸš€ Wishing you all the luck with your new program! πŸ’ͺ Thanks so much for taking the time to leave a review! Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share
May 9, 2022

Just installed this app and loving it so far. The CS is also really friendly and helpful and helped me solve the issue I had almost instantly! Great service!

Store Using app Total reviews Average rating
kpop2u_unnie About 2 hours 1 5.0
Developer Reply

Thanks for taking the time to leave us feedback, we appreciate you! It was great chatting today, I am glad I was able to help! πŸ’ͺ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share
May 5, 2022

The support team is super fast and helpful with anything I need. They have also been super responsive when I made suggestions about possible additions to the program. Excited to see Smile continue to evolve!

Store Using app Total reviews Average rating
Madrinas Coffee About 4 years 5 5.0
Developer Reply

Thanks so much for you kind words and taking the time to leave a review :)

5 / 5 Share
May 5, 2022

Jeremy helped me with a customer question about their points. He created a video that clearly showed and explained the answer. Very professional and I will be able to do it myself next time! Great job!

Store Using app Total reviews Average rating
Smeye World 5 months 4 5.0
Developer Reply

Thank you so much for this wonderful feedback! We pride ourselves on helping merchants master their rewards programs, so glad I was able to help! -Joshua πŸ§™β€β™‚οΈ ✨

5 / 5 Share
May 5, 2022

Got this app a few days ago and it's pretty damn easy to use and it's quite versatile! It links with Shopify's discount area to create automatic discounts which is really good and customer service is on point and very very helpful! I am just starting out and this is perfect for my business and it's quite fun to have on a website just for customers to get a bit of something without doing anything. Amazing App.

Store Using app Total reviews Average rating
Onyx Hive About 21 hours 4 5.0
Developer Reply

It was great chatting with you today! We appreciate your kind and thoughtful feedback and look forward to helping you reward your loyal customers! -Joshua πŸ§™β€β™‚οΈ

5 / 5 Share
May 3, 2022

I'm reviewing the help I received this morning while setting up the app. It was a very thorough and warm service. Thank you and I look forward to installing and seeing it all work.

Store Using app Total reviews Average rating
Cremorne Street Bakers About 18 hours 4 5.0
Developer Reply

Thanks so much for taking the time to leave a review! I am so glad that I was able to help you set up Smile :) It was a pleasure chatting with you are hope you enjoy seeing it all work! -Nicole

5 / 5 Share
May 3, 2022

Great app from a team who actually cares. Smile.io routinely look for genuine feedback and went so far as to book a video conference with us to learn about how we get value from their app. The feature set is robust, the Klaviyo integration works, the app is lightweight - it's a complete package that just works.

Store Using app Total reviews Average rating
Wild Ice Botanicals Over 3 years 7 4.4
Developer Reply

Thanks so much for leaving a review :) We are so glad that you are enjoying Smile! It was a pleasure chatting with you today! -Nicole

5 / 5 Share
May 3, 2022

Set up quick and easy, I had a few questions and JADE was an all star! So far I'm happy with the ease of use. Thank you, Jade!

Store Using app Total reviews Average rating
Bee's Knees Knee Pads 1 day 4 5.0
Developer Reply

Thank you so much for the kind review, it was a great pleasure assisting you today :) -Jade <3

5 / 5 Share
Sept. 25, 2024

Terrific customer support from Lynn and Andreandana. Provided me with very specific details to incoporate the app better into my theme.

Store Using app Total reviews Average rating
Wear SPF Over 2 years 6 5.0
Developer Reply

Thanks so much for taking the time to leave a review, best of luck and we are always here to help :) -Jade <3

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