Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Grow customer loyalty with points, rewards & VIP tiers
Rating
4.9
Feedback
4,622
Reviews
Chart
#29
Shopify

All reviews

5 / 5 Share
May 2, 2022

So far so good. The smile app was straight forward and easy to set up. Now we will see how it works for our store.

Store Using app Total reviews Average rating
SiSi Georgian Bay About 2 hours 3 5.0
Developer Reply

We are so glad you chose Smile! Thank you very much for your review, we are looking forward to helping you succeed! 🚀

5 / 5 Share
May 2, 2022

Great customer service with Joshua today! Clear, focused on my issue and even took the time to create 3 personalized videos for me to understand exactly what he was suggesting me doing on the app. Visuals always help! Thanks Joshua!

Store Using app Total reviews Average rating
Valou 2 months 3 5.0
Developer Reply

Thank you so much for taking the time to leave us a review! It was a pleasure chatting with you today, glad I was able to help! -Joshua 🧙‍♂️

5 / 5 Share
May 2, 2022

Great Customer Service, Awesome Features, Love the app. Works flawlessly with my POS and my Online store.

Store Using app Total reviews Average rating
Developer Reply

Super happy that we could help today, thanks so much for taking the time to leave a review :)

5 / 5 Share
March 29, 2023

We had a charge go through because of an accidental click of an upgrade button. We reached out to support and this was handled within 2 hours. We are so grateful for the quick support and amazing customer service as always!

Store Using app Total reviews Average rating
Truly Lifestyle Brand Inc. About 2 years 14 5.0
Developer Reply

Thanks so much for leaving a review! It was amazing assisting you today :) Have a wonderful weekend -Jade <3

5 / 5 Share
April 29, 2022

Thank you, Nicole. Great customer service. I'll definitely be implementing these changes into our website. Although asking for 100 characters in a review is probably going to make people leave before submitting

Store Using app Total reviews Average rating
D20 Collective Over 2 years 4 4.3
Developer Reply

It was a pleasure chatting with you today! I'm so glad we were able to help you find what you needed! Also, I appreciate you sticking around to finish the review 💛🤣 Nicole

5 / 5 Share
April 9, 2025

Smile has been working great for our business. Easily integrates with shopify/okendo/mailchimp. Very user friendly. And their customer service is fantastic- super friendly and knowledgable- and they don't make you wait and wait for a response when you have a question. Much appreciated!

Store Using app Total reviews Average rating
Leaves of Trees - Canada Over 6 years 3 4.7
Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! 💛 Nicole

5 / 5 Share
April 29, 2022

I spoke with Jade and she was super friendly and knowledgeable. She answered my question right away and my problem was resolved!!

Store Using app Total reviews Average rating
Divine Purity Over 2 years 7 4.9
Developer Reply

It was an absolute pleasure helping you today, thanks for taking the time to leave a review :) -Jade <3

5 / 5 Share
April 29, 2022

Great Customer Service Every time! Very responsive. Love the videos they are able to send. I would recommend

Store Using app Total reviews Average rating
Fragrance Market Almost 4 years 1 5.0
Developer Reply

Thank you so much for taking the time to leave a review, we love that you are enjoying the videos :) Thanks for the kind words!

5 / 5 Share
April 28, 2022

I love how customizable it all is! I was able to make the verbiage and imagery on brand which I appreciated a lot. Customer service has been such a dream. It would be nice if the Test Emails previewed true to how they would be received - ie. with the reward name replaced, the icons etc.

Store Using app Total reviews Average rating
Cleban & Daughters 4 months 3 5.0
Developer Reply

Thanks for sharing your review! I've passed your kind words to Nicole 💛 Email previews without placeholders is a great idea! Thanks for sharing, we'll add it to the pipeline for consideration :)

5 / 5 Share
April 28, 2022

super intuitive, great support, always available to help optimize the program! Would recommend Smile to anyone who needs an incentivizing rewards app on their store!

Store Using app Total reviews Average rating
Nominal Over 3 years 16 4.9
Developer Reply

We are so glad you are enjoying smile! Thanks for taking the time to leave a review. It was great chatting with you today 💛 Nicole

5 / 5 Share
March 30, 2026

First of all, Shelby was AWESOME today and very helpful with our Klaviyo/Smile points integration. We LOVE Smile.io to help us grow our business!!!

Store Using app Total reviews Average rating
Chica Beauty Over 4 years 2 5.0
Developer Reply

Hi again! It was a pleasure chatting with you today. Thanks so much for taking the time to leave a review and giving us insightful feedback on our referral process. Also, I just sent you a message on how you can create a landing page with Smile data embedded. 💛 - Nicole

5 / 5 Share
April 28, 2022

This app has helped us grow our loyalty program! Also, the customer service experience that the app provides is so helpful, friendly, and most of all so so engaging. 10/10 recommend! Joshua is a top-tier customer experience agent.

Store Using app Total reviews Average rating
Your Oil Tools 2 months 5 4.2
Developer Reply

Thank you so much for taking the time to leave a review. We are happy to hear that we have been able to help your business grow and that Joshua was able to help today. :)

5 / 5 Share
April 28, 2022

I had a great experience with Jade at the smile team , she solved the problem efficiently! thank you Jade

Store Using app Total reviews Average rating
Chris Cyprus Art About 1 month 1 5.0
Developer Reply

Super happy I could help today, thank you for taking the time to leave a review :) -Jade <3

5 / 5 Share
April 28, 2022

Amazing Customer Service from Jade, and a fantastic way to incentivize your customers! Happy we decided to go with Smile!

Store Using app Total reviews Average rating
Youngstown Coffee Co. 9 days 2 5.0
Developer Reply

Its was super great chatting with you today, and so happy to hear that you are enjoying Smile. :) -Jade <3

5 / 5 Share
April 27, 2022

Fantastic support from Jade! She was super speedy and efficient with dealing with our request. Thank you so much for all your help :)

Store Using app Total reviews Average rating
Bottle Bar and Shop 7 months 1 5.0
Developer Reply

It was lovely helping you today, thanks so much for taking the time to leave a review :) -Jade <3

5 / 5 Share
April 27, 2022

Great app. Great Service. This is a tool that has been well polished. So just give it a try and see.

Store Using app Total reviews Average rating
The Haut Company About 2 hours 5 5.0
Developer Reply

Thanks so much for the kind words, super happy to hear that you're loving the app. -Jade <3

5 / 5 Share
April 27, 2022

Pour l'instant nous n'utilisons que la fonction Parrainage mais sommes très satisfaits de la plateforme. Très simple à mettre en place et possibilité de cacher le pop up avec les Deep links pour alléger un peu le site. We use only the referral program for now, but are satisfied with it. Very easy to use and install, with the possibility to hide the pop up with Deep links !

Store Using app Total reviews Average rating
Feed. 3 months 6 5.0
Developer Reply

Thank you so much for leaving a review, it was great helping you today so happy to hear that you're enjoying the Deep links feature :) -Jade <3

5 / 5 Share
April 26, 2022

The app is very easy to use, there are lots of helpful videos on how to set it up and if you have any other questions the support team is first-class!

Store Using app Total reviews Average rating
The Cheese Lady 11 months 2 5.0
Developer Reply

Thanks so much for the kind words, so glad I could assist today. Thanks for taking the time to leave a review :) -Jade <3

5 / 5 Share
April 26, 2022

Excellent support from Nicole! Super fast and helped solve my issue. Even did a quick video for me to help me find the section where I need to go for clarification. 5 stars girl!!!!

Store Using app Total reviews Average rating
CocoTherapy About 2 years 4 5.0
Developer Reply

It was a pleasure chatting with you today and I am so glad that I was able to help you out! Thanks so much for taking the time to leave a review 💛 Nicole

5 / 5 Share
April 26, 2022

Easy to install and great staff! Nicole helped me get my rewards integrated into the in-store POS with ease.

Store Using app Total reviews Average rating
Sportzzone About 1 hour 1 5.0
Developer Reply

Thanks for taking the time to leave a review! I am so glad you were able to install Smile and set up your POS easily. It was great chatting with you 💛 Nicole

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