Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Grow customer loyalty with points, rewards & VIP tiers
Rating
4.9
Feedback
4,622
Reviews
Chart
#29
Shopify

All reviews

5 / 5 Share
April 26, 2022

I talked to a wonderful lady named Jade who thoroughly answered all of my questions regarding the rewards program! She was very kind, patient, and informative. Definitely recommend using this app!!

Store Using app Total reviews Average rating
genovie MD 5 months 5 5.0
Developer Reply

It was an absolute pleasure assisting you today! Super happy I could help :) -Jade <3

5 / 5 Share
April 26, 2022

Have had a great experience using Smile. Customer support was super quick and helpful aswell, would reccommend.

Store Using app Total reviews Average rating
RubyPearlCo About 2 years 3 5.0
Developer Reply

Thanks so much for taking the time to leave a review, it was a pleasure assisting you today.-Jade <3

5 / 5 Share
April 26, 2022

Smile automates the process of rewarding our best customers for performing multiple different tasks. The integration with email, social & sales tools via shopify is first rate. It clearly adds to our bottom line each month and our customers tell us they feel more valued as a result of the perks they can accumulate. In terms of cost vs return the ROAS with Smile is definitely in the 20+ range. Oh, and the online support. 1st rate, they know the product inside out and always go the extra mile. I'm juts hoping i'm not giving too much away to our competitors....

Store Using app Total reviews Average rating
Evolution Power Tools UK Over 2 years 8 4.9
Developer Reply

Thank you so much for this amazing feedback! It was an absolute pleasure speaking with you, we look forward to continuing to help grow your business! 🚀 -Joshua

5 / 5 Share
April 25, 2022

Love the app so far. Customer Service was excellent. Jade was able to answer my question super quick and made me feel very comfortable that I set up my program correctly. She was also a ton of fun

Store Using app Total reviews Average rating
Davidson Provision Co. 26 days 1 5.0
Developer Reply

It was super amazing helping you today :) Thanks for taking the time to leave a review -Jade <3

5 / 5 Share
April 25, 2022

easy to use as Im not computer wiz, customer service walked me through something I didnt understand and didnt rush me and stayed until the end to be sure Id be successful. I rate this a 20 out of 10 app and business

Store Using app Total reviews Average rating
Developer Reply

It was absolutely a great pleasure helping you today! Thanks for taking the time to leave your kind review. :) -Jade

5 / 5 Share
April 25, 2022

I use this app to give back to clients for purchase on my website. I love this app because it allows customers to keep abreast of their loyalty points and gives them the required discounts for returning to purchase every time. This helps me with customer retention. This App is awesome.

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for leaving your kind words, it was an absolute pleasure chatting with you today -Jade <3

5 / 5 Share
April 25, 2022

We are just really starting the push to use this app for all it offers! The customer support is amazing! So very friendly and helpful to everyone we have chatted with! Cannot say enough good things about them and Smile!

Store Using app Total reviews Average rating
Developer Reply

Thanks so much for leaving a review, it was a great pleasure chatting with you today :)

5 / 5 Share
April 25, 2022

Always speedy, great customer service when we've ran into any issues! We've had a great experience with the free version and definitely considering upgrading to paid in the future.

Store Using app Total reviews Average rating
Trudy's Hallmark Almost 2 years 2 5.0
Developer Reply

Great chatting with you today, glad I was able to help! Thank you so much for your feedback! -Joshua

5 / 5 Share
April 25, 2022

User friendly interface, great customer service, looking to get it set up with a few other brands in our company. Very great!

Store Using app Total reviews Average rating
Kalahari Snacks Almost 5 years 2 5.0
Developer Reply

Thanks so much for leaving a review, it was a pleasure helping you today :) -Jade <3

5 / 5 Share
April 23, 2022

Smile works great with our online and in-store customers rewards really easy to use and great support.

Store Using app Total reviews Average rating
The Makeup Shack About 5 years 4 5.0
Developer Reply

We're so glad Smile is working great for you and your customers, and that our support has been helpful😊 Thank you for taking the time to leave a review! It was a pleasure chatting with you today 💛 Nicole

5 / 5 Share
April 23, 2022

Customer service is helpful and responsive. Good experience, and live customer service available in the weekend, even awesome

Store Using app Total reviews Average rating
Emma Stationery Haul 13 days 2 5.0
Developer Reply

Thanks so much for taking the time to leave a review. We really appreciate it! It was a pleasure chatting with you today, and we were able to help you out 💛 Nicole

5 / 5 Share
April 23, 2022

So far so good! We signed up a few days ago and have been working to get our customers using the new system. It's relatively easy to understand and customize, and I've had two sessions with their help team to sort out little confusions on my part.

Store Using app Total reviews Average rating
Yarns Untangled 3 days 1 5.0
Developer Reply

We are so happy you are enjoying Smile so far 🤗 and happy to hear that it has been easy for you to use and customize! Thanks for leaving a review!

5 / 5 Share
April 23, 2022

App is easy to install, manage and navigate , problems were promptly solved by Joana. Thankyou Joana. Recommend it as one of the best rewards app

Store Using app Total reviews Average rating
Kavra Fashion® About 1 year 1 5.0
Developer Reply

Thanks so much for taking the time to leave us a review we really appreciate it, and are delighted Joana was able to help you. She rocks and so do you. :grin:

4 / 5 Share
Feb. 22, 2024

Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!

Store Using app Total reviews Average rating
Folia Collective Almost 3 years 4 4.8
Developer Reply

Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole

5 / 5 Share
April 21, 2022

This app is very easy to use, my customers love it because they get tons of points, and get to use them towards free products!

Store Using app Total reviews Average rating
Developer Reply

We are so glad that you and your customers are loving Smile! Thanks so much for your kind words and taking the time to leave a review 💛

5 / 5 Share
April 21, 2022

I did not know how to do something so I reached out to the support chat and Nicole was very helpful and insightful! Quick to respond and clearly helped me resolve my issue and learn better how to use this app. Thank you!

Store Using app Total reviews Average rating
Gabriella Plants About 2 months 4 5.0
Developer Reply

We appreciate you taking the time to leave a review! It was a pleasure chatting with you today, and I am so happy I could help 💛 -Nicole

5 / 5 Share
April 21, 2022

really good loyalty and reward app up there. their free version have many useful features. Joshua is really helpful and gets answer all inquiry promptly and well.

Store Using app Total reviews Average rating
Mou Gou Almost 2 years 1 5.0
Developer Reply

We are so glad that you are enjoying the app and finding it useful 💛 We think Joshua is pretty great too and will let him know you appreciate his service!

5 / 5 Share
April 20, 2022

Only new but so far am enjoying it! Customer service was great when I had questions and replied almost instantly.

Store Using app Total reviews Average rating
The Backdrop Shop 1 day 1 5.0
Developer Reply

It was a pleasure speaking with you :) I am so glad that you are enjoying Smile so far and appreciate you taking the time to leave a review - Nicole

5 / 5 Share
April 20, 2022

Customer service team are the best I have encountered ever! I got the help I needed and was able to immediately make the changes I wanted to make.

Store Using app Total reviews Average rating
TeraGanix 12 months 2 5.0
Developer Reply

Thanks so much for taking the time to leave a review! It was so nice chatting with you today and I am so glad you are enjoying our service :) - Nicole

4 / 5 Share
April 20, 2022

Using the app has been a good experience but especially with the support! Jade was very helpful and patient with me.

Store Using app Total reviews Average rating
Developer Reply

So happy I could assist, thanks so much for taking the time to leave a review. :) -Jade <3

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