Smile: Loyalty Program Rewards
All reviews
I talked to a wonderful lady named Jade who thoroughly answered all of my questions regarding the rewards program! She was very kind, patient, and informative. Definitely recommend using this app!!
It was an absolute pleasure assisting you today! Super happy I could help :) -Jade <3
Have had a great experience using Smile. Customer support was super quick and helpful aswell, would reccommend.
Thanks so much for taking the time to leave a review, it was a pleasure assisting you today.-Jade <3
Smile automates the process of rewarding our best customers for performing multiple different tasks. The integration with email, social & sales tools via shopify is first rate. It clearly adds to our bottom line each month and our customers tell us they feel more valued as a result of the perks they can accumulate. In terms of cost vs return the ROAS with Smile is definitely in the 20+ range. Oh, and the online support. 1st rate, they know the product inside out and always go the extra mile. I'm juts hoping i'm not giving too much away to our competitors....
Thank you so much for this amazing feedback! It was an absolute pleasure speaking with you, we look forward to continuing to help grow your business! 🚀 -Joshua
Love the app so far. Customer Service was excellent. Jade was able to answer my question super quick and made me feel very comfortable that I set up my program correctly. She was also a ton of fun
It was super amazing helping you today :) Thanks for taking the time to leave a review -Jade <3
easy to use as Im not computer wiz, customer service walked me through something I didnt understand and didnt rush me and stayed until the end to be sure Id be successful. I rate this a 20 out of 10 app and business
It was absolutely a great pleasure helping you today! Thanks for taking the time to leave your kind review. :) -Jade
I use this app to give back to clients for purchase on my website. I love this app because it allows customers to keep abreast of their loyalty points and gives them the required discounts for returning to purchase every time. This helps me with customer retention. This App is awesome.
Thank you so much for leaving your kind words, it was an absolute pleasure chatting with you today -Jade <3
We are just really starting the push to use this app for all it offers! The customer support is amazing! So very friendly and helpful to everyone we have chatted with! Cannot say enough good things about them and Smile!
Thanks so much for leaving a review, it was a great pleasure chatting with you today :)
Always speedy, great customer service when we've ran into any issues! We've had a great experience with the free version and definitely considering upgrading to paid in the future.
Great chatting with you today, glad I was able to help! Thank you so much for your feedback! -Joshua
User friendly interface, great customer service, looking to get it set up with a few other brands in our company. Very great!
Thanks so much for leaving a review, it was a pleasure helping you today :) -Jade <3
Smile works great with our online and in-store customers rewards really easy to use and great support.
We're so glad Smile is working great for you and your customers, and that our support has been helpful😊 Thank you for taking the time to leave a review! It was a pleasure chatting with you today 💛 Nicole
Customer service is helpful and responsive. Good experience, and live customer service available in the weekend, even awesome
Thanks so much for taking the time to leave a review. We really appreciate it! It was a pleasure chatting with you today, and we were able to help you out 💛 Nicole
So far so good! We signed up a few days ago and have been working to get our customers using the new system. It's relatively easy to understand and customize, and I've had two sessions with their help team to sort out little confusions on my part.
We are so happy you are enjoying Smile so far 🤗 and happy to hear that it has been easy for you to use and customize! Thanks for leaving a review!
App is easy to install, manage and navigate , problems were promptly solved by Joana. Thankyou Joana. Recommend it as one of the best rewards app
Thanks so much for taking the time to leave us a review we really appreciate it, and are delighted Joana was able to help you. She rocks and so do you. :grin:
Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!
Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole
This app is very easy to use, my customers love it because they get tons of points, and get to use them towards free products!
We are so glad that you and your customers are loving Smile! Thanks so much for your kind words and taking the time to leave a review 💛
I did not know how to do something so I reached out to the support chat and Nicole was very helpful and insightful! Quick to respond and clearly helped me resolve my issue and learn better how to use this app. Thank you!
We appreciate you taking the time to leave a review! It was a pleasure chatting with you today, and I am so happy I could help 💛 -Nicole
really good loyalty and reward app up there. their free version have many useful features. Joshua is really helpful and gets answer all inquiry promptly and well.
We are so glad that you are enjoying the app and finding it useful 💛 We think Joshua is pretty great too and will let him know you appreciate his service!
Only new but so far am enjoying it! Customer service was great when I had questions and replied almost instantly.
It was a pleasure speaking with you :) I am so glad that you are enjoying Smile so far and appreciate you taking the time to leave a review - Nicole
Customer service team are the best I have encountered ever! I got the help I needed and was able to immediately make the changes I wanted to make.
Thanks so much for taking the time to leave a review! It was so nice chatting with you today and I am so glad you are enjoying our service :) - Nicole
Using the app has been a good experience but especially with the support! Jade was very helpful and patient with me.
So happy I could assist, thanks so much for taking the time to leave a review. :) -Jade <3
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