All reviews

Rating Breakdown

  • 5
    91% (3,741 ratings)
  • 4
    6% (244 ratings)
  • 3
    1% (54 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,795)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 8, 2021

Smile customer service is AMAZING! They stand by your side and help give you the tool set to ensure your program is a great success. Very easy, user friendly set up! Watch the help videos they provide when creating your program. This helped us tremendously! :)

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup, and you've gotten all the help you need from our support team 😁

5 / 5 Share

May 7, 2021

Love how easy this app was to set up and the style of it doesn't look tacky which is a huge win for up selling.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review! 🌟 We're so glad to hear that you're loving the app! :)

5 / 5 Share

May 5, 2021

Smile is such an integral part of our business. We are thrilled to offer such a robust loyalty system to our customers and they love it too! Thank you!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review ✨

4 / 5 Share

May 5, 2021

I was extremely happy with the quick and helpful response to my enquiry and would recommend this app and their service

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!

5 / 5 Share

May 3, 2021

Love the look and feel of this app. I'm excited to test the loyalty program out on my customers. Thanks Smile :)

Store

Lalviv

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your kind feedback! 🙌 We're so excited to see your store grow with Smile :)

5 / 5 Share

May 3, 2021

customer service is amazing, highly recommend! the reward system is easy to use. we love this app very much!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write this review 🤩

5 / 5 Share

May 1, 2021

the best loyalty App you can use with Shopify, the expertize available 24/7 for client, thank you Smile io Team :)

Using app

13 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review! Glad to hear you've found Smile to be amazing 🤩

5 / 5 Share

April 30, 2021

Our customers LOVE smile. And SMILE has been great to work with to help us with our needs as a company. Keep up the great work, and thank you!

Using app

Almost 2 years

Total reviews

7

Average rating

4.7

Developer Reply

Thank you so much for the 5-star rating and that your customers are loving Smile! 😄

5 / 5 Share

April 28, 2021

This app is super easy to setup. It is easy for my customers to navigate. And I LOVE how it connects with Shopify POS!!!

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the review! We're so excited to have you here as a Smile merchant!

5 / 5 Share

April 26, 2021

Excellent app! very customer-friendly. I must say as good as the app is, the customer service is actually even better!

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review! I'm so glad to hear we were able to help you!

5 / 5 Share

April 26, 2021

Very very good app. My reccomend. Easy for implement and use. Increase sale in first month of use. Thx

Using app

About 18 hours

Total reviews

1

Average rating

5.0

Developer Reply

This is amazing! SO excited to hear that you have seen an increase in sale from your first month of using Smile. We can't wait to grow with you!

5 / 5 Share

April 24, 2021

Very easy to set up and does not affect the speed of the website. Currently using the FREE plan, and have no complaints of the same.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

This brightens up our day in the support team! Thank you so much for the kind review and we are so happy to have you here!

5 / 5 Share

April 21, 2021

The app is very easy to use and quick to set up. The user interface looks clean and crisp. Very impressed.

Using app

44 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your review! 🌟 We're so glad to hear that you're loving the app! :)

5 / 5 Share

April 18, 2021

Contacted their customer service and Larry went far and beyond my expectations. He answered my questions personalised to my business and needs, and didn't try to sell me anything but rather provide me what I actually only need. While I HAVE NOT tried the app yet, I can already tell the company is willing to help our business grow.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5-star review 🌟We'll give Larry some kudos for his excellent support!

5 / 5 Share

April 15, 2021

We've been using it for only a few days, but so far uptake by customers has been great. Support for any questions etc is A+.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the 5-star review 🤩We're stoked to get an A+ for our support, and we hope the uptake by customers continues to be stellar 💫

5 / 5 Share

April 15, 2021

Christian is very helpful and just gave me the details on some Smile I.O features that I had no idea existed. I'm looking forward to trying them out to see how they perform for my business.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for taking the time to write this review ⭐We're so glad to hear how helpful Christian was and that you're up to speed on some of our additional Shopify Plus features using Shopify Flow!

5 / 5 Share

April 15, 2021

great app, helpful. Wish it was a bit cheaper though being a small business. Highly recommend for others

Using app

6 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the honest review! We appreciate the feedback on pricing and definitely want to make Smile as affordable as possible for small businesses. I've added your name to our list, so if we come up with new plan options in the future, you'll be among the first to know 😊

5 / 5 Share

April 14, 2021

Added the app and there is a nice little widget on my homepage. II liked that was easy to set-up and I am looking forward to customers using this new feature.

Using app

19 days

Total reviews

4

Average rating

4.8

Developer Reply

Thanks so much for the 5-star review 🌟So glad to hear that Smile was easy to set-up, and we're also looking forward to engaging your customers!

5 / 5 Share

Dec. 6, 2024

Joana was super helpful! Thanx for all you do!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review 💖 We're so happy to hear that the setup process was easy!

4 / 5 Share

April 16, 2025

Great support, nice features, it takes a little getting used to, but the support team is really helpful

Using app

Over 4 years

Total reviews

5

Average rating

4.2

Developer Reply

Hey there! Thanks so much for your feedback 🙏 We've sent over an email to help out with this :)