Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,129
chart
#47
All reviews
Review RSS Feed
April 12, 2021
Such a simple set up and our customers love the perks! Thanks to everyone involved for making such an accessible app!
You're very welcome! And THANK YOU for taking the time to write this glowing review 🌟
May 10, 2022
I had some help from Joshua today friendly and helpful satisfied customer. He produced a small video so I could find out how to select all customers for the rewards
Thank you so much for the review! I really appreciate you taking the time leave us updated feedback and I am so glad we were able to help today! It was great chatting with you! 😄 Cheers, Joshua - Smile Team 🧙♂️
April 9, 2021
LOVEEEE! IF YOUR'RE HESISTATE, DON'T BE, THE EASE OF THE INTERGRATION ALONE IS ENOUGH!!! THANK YOU!!!
Thank you so much for the enthusiastic endorsement! We really appreciate the 5-star rating and that you're loving Smile! 😄
April 8, 2021
It was a pity to hear that we cannot develop emails in HMTL anymore. We hope in near future, to be able to translate all the program ( including nudges ) as for most of our customers who doesnt speak English, it´s not easy to understand when we show half in english and half in spanish.
Thank you so much for the 5-star review, and candid feedback! We'll definitely share this information with our team for improvements! 🙂
April 7, 2021
This is a great app to use to get started with reviews! Customer service is super helpful as well :)
Thank you for sharing your kind feedback! 🙌 We're so excited to see your store grow with Smile :)
April 7, 2021
Absolutely love the Smile.io Loyalty and Rewards app. It really incorporates everything we need to build our engagement and customer retention. Smile's support throughout our onboarding has been exceptional. Christian, in particular, really went above and beyond to ensure no stone was left unturned when it comes to ensuring our Loyalty Program has been set up for success and provided so many recommendations and tips and a great follow up email so we get the most from the Smile.io App. Amazing suggestions and really excellent support for our program. Thanks again, Christian!
Thanks so much for the 5-star review 🌟We'll give Christian some kudos for his excellent support!
April 7, 2021
I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.
Thanks so much for taking the time to write this honest review (and also for the edits after persevering with our Free Plan!) 😊 We really appreciate the feedback about a trial for our upgraded features / paid plans, and I've passed this along to our Product team to consider for the future. Thanks again for the review and for giving Smile another try!
Sept. 26, 2024
Great customer service. I'm happy that I'm able to reward my customers.
Thank you so much for taking the time to leave a review! I'm so sorry that you haven't received our response - We've reached out via email to help out with this 💖
April 3, 2021
Great app, that I warmly recommand! Great support! And very good third party apps to integrate! Special thanks to Joana for the excellent support she provided to me.
This brightens up our day in the support team! Thank you so much for the kind review and we are so happy to have you here!
April 3, 2021
I have been a smile fan for over 2 years, and I cannot praise them enough. The customer is fast, friendly and extremely helpful, the app itself is a work of art, and the integrations seamless. 10/10 would recommend!
Thanks so much for the 5-star review, Luana! 🌟Happy Easter! -Joana
April 2, 2021
Very easy to set up. I haven't had a chance to see the campaigns run just yet but the setup was a breeze. Very intuitive and user friendly.
Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup!
April 1, 2021
Joana was just amazing! She went above and beyond to explain everything to me with examples. It's the level of customer service you rarely see these days! Thank you Joana!
Thanks so much for the 5-star review! 🌟
March 31, 2021
I have now been with Smile for 2 years and it has been amazing! Worth every penny. We have have consistently grown our membership and it has proven to be the best retention tool we have ever used. The customer service has been super helpful and friendly. A must have for anyone serious about customer service and retention.
Thanks so much for the glowing review! 🌟 We're always excited to help you reach your goals!
March 30, 2021
Great Experience! We are using it in al ways and form and it´s helping us a lot. Thanks for the costumer support its quick and very good.
Thank you so much for the review! We're so excited to have you here as a Smile merchant!
March 30, 2021
I'm very impressed so far with the Smile programme and looking forward to using it with my customers. Really appreciate the great customer service too. Larry was extremely helpful and clearly explained the answers to my questions and what I needed to do. Thank you.
Thank you so much for this glowing review! We're so glad to hear Larry was able to help you throughout the whole process! We'll be sure to let Larry know you left this review.
March 28, 2021
I totally love this app, the support is really amazing. highly recommended for anyone looking for a loyalty app.
Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!
March 27, 2021
Great app, customer support is five stars, and the app integrates with other apps I need. Lots of awesome features in the app. Easy to use.
Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup, and you've gotten all the help you need from our support team 😁
July 14, 2025
Fantastic app with with a support team that's there to help you be successful. Thanks to Nicole, we were able to find a solution to save the company on monthly costs while still being able to get all of the features we needed! If you need anything, be sure to reach out to their support team. I've been continually impressed with their response time and ability to help us out. Updated 7/14/25: Just re-confirming that their support is second to none! Lisa helped us out with an immediate solution and made sure we were taken care of. This app continues to do great things for us and the support you get can't be understated. Thanks again to the Smile.io support team!!
Thanks so much for the 5-star review 🌟We'll give Tess some kudos for her excellent support!
March 24, 2021
I absolutely love Smile.io! The support is second to none and the team have made switching my loyalty system from Woocommerce to Shopify an absolute breeze. Thanks guys!
This brightens up our day in the support team! Thank you so much for the kind review and we are so happy to have you here!
March 23, 2021
Excellent app, it's helped us tremendously! Great way to incentivate customer loyalty, fantastic customer service. Great app.
Thank you so much for the review! We are so glad you reached out to us as we love helping small businesses grow more with a rewards program.