All reviews

Rating Breakdown

  • 5
    91% (3,777 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,797)
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5 / 5 Share

June 25, 2021

I had some questions and they help me to solve it really quick! 100% recommended Really nice staff

Using app

About 2 hours

Total reviews

6

Average rating

3.8

Developer Reply

Thank you so much for this lovely review! ✨

5 / 5 Share

June 25, 2021

Customer service is nothing short of amazing. I had trouble getting the rewards icon to work properly from mobile view on my website. They worked with me for a few days to correct the issues and were very thorough in their explanations and fixed it for me. Amazing customer service and I am so happy with the app thus far!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! We're so happy to hear that you got the help you needed from us 💖

5 / 5 Share

June 23, 2021

super application, très intuitive et service client très réactif ! très contente de mon expérience, je recommande

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your lovely review! We're so glad to hear that you find the team super helpful 💖 Merci beaucoup!

5 / 5 Share

June 22, 2021

they were great to jump in with customer service over chat! I had support within minutes and my questions were answered

Using app

Almost 3 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you so much for the 5-star review ✨Excellent to hear that you are happy with the customer service being provide through live chat!

5 / 5 Share

June 22, 2021

Christian with the support team was awesome! He patiently guided me through resolving the issue and even double checked it at my request. Very much appreciated.

Store

NOOMA

Using app

Almost 2 years

Total reviews

18

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience with us and for leaving us this amazing review 💖

4 / 5 Share

June 21, 2021

I am still just getting to know the App but so far it is very intuitive and easy to use with plenty of integrations, which I really like! The people are also very helpful when I had questions and they gave very detailed responses! :)

Store

gitti

Using app

4 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you so much for this lovely review 💖 We're so glad to hear that the app's been intuitive and easy to use! Don't hesitate to reach out to support if we can help with anything :)

5 / 5 Share

June 18, 2021

AMAZING! Super easy to install and user friendly. I literally got it up and running in less than 15 minutes. Thank you so much Smile! Don't hesitate, just get the app.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your lovely review! We're so glad to hear about your great experience with us.💖

5 / 5 Share

June 18, 2021

Very well made app and a very co operative and attentive support team. Shoutout to Lynn and Tess for doing a great job with helping out new users!

Using app

4 days

Total reviews

11

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review ✨Excellent to hear that you've gotten all the help you need from Lynn & Tess 😁

5 / 5 Share

June 17, 2021

This app is great! The customer service it really helpful as well. I recommend this product to anyone trying to expand their customer base with amazing rewards system.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

So glad to hear that you're loving the app! Thanks so much for taking the time to leave us this review ✨

5 / 5 Share

June 17, 2021

The best app ever !!! The team is very kind and very helpful, i asked a question and in a minute I got the answer !

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your lovely review! We're so glad to hear that you find the team super helpful 💖

5 / 5 Share

June 17, 2021

i was afraid to use this app because of the expensive tires , after trying the free version i can say it is one of the best loyalty apps and there support are very nice even i am on the free version heheehe all the best to them

Store

CALI

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review! Our Free Plan is a great starting point, and we have many merchants who have successfully launched their rewards program while on this plan. If you ever have any questions on how you can fully utilize your free plan in the future, please feel free to reach out to us!

5 / 5 Share

June 17, 2021

Easy to use, amazing customer service, super helpful! We're excited to be able to offer our customers some rewards for their loyalty. Thank you smile

Store

LE BUNS

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're so glad to hear that the support team was able to help out 💖

5 / 5 Share

June 15, 2021

Absolutely Fantastic! Very easy to navigate and use, friendly interface, I don't think I could use any other app.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your awesome review! This definitely inspires us to provide more quality products and services to our merchant. ✨

5 / 5 Share

June 13, 2021

This review is mostly about how amazing the staff is at helping and getting back to me when I have a question, I haven't started using the app fully but I did want to mention the team is super helpful! Excited to learn how to use this app to help grow our site.

Using app

About 12 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your lovely review! We're so glad to hear that you find the team super helpful 💖

5 / 5 Share

June 11, 2021

The app is amazing and really helps to build loyalty amongst our customers. I had the pleasure of dealing with Christian in support regarding some queries and advice.... ad the customer support is just on the next level! Thanks Christian... Thanks Smile!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your lovely review! We're so glad to hear that Christian was so helpful 💖

5 / 5 Share

June 9, 2021

Very easy to setup and start building a loyalty program. Nice and knowledgable support as well. Great app.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review! So glad to hear you found it easy to setup your loyalty program with Smile.

5 / 5 Share

Oct. 4, 2021

Easy to use and love how happy our customers were to earn rewards for shopping. Customer support is always available as well.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review! Our Free Plan is a great starting point, and we have many merchants who have successfully launched their rewards program while on this plan. If you ever have any questions on how you can fully utilize your free plan in the future, please feel free to reach out to us!

5 / 5 Share

June 8, 2021

Absolutely amazed by the support team at Smile. Had an issue with one of my other apps that integrated with Smile and Smile dedicated resources within ~30 seconds to help diagnose the other app's issue and figured out a solution that they were able to implement. Well done and thank you, Tess + Jade.

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

We are so, so happy to hear you were able to get the resolution you needed from our amazing support team members, Tess and Jade! Equally as excited to have you as a Smile merchant and we can't wait to grow with you!

5 / 5 Share

June 8, 2021

Incredible easy to use platform which has helped us grow our business exponentially! Customer service is also amazing and someone is always happy to help us with our needs or questions. 110% recommend!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad to hear that the support and setup has been super smooth for you! Thanks so much for this awesome review, and don't hesitate to reach out if you ever need help ✨

5 / 5 Share

June 7, 2021

I love everything about this app and their customer service. They reply in a timely manner and followup.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to hear that 🥰 Thanks so much for leaving us this lovely review!