Smile: Loyalty Program Rewards

I was assisted by Nicole on chat and she was awesome helping me set up my Loyalty points redemption settings. I appreciated her patience, clarity and encouragement. So far so GREAT w/ SMILE. Thanks again Nicole!

Pretty Good! We just started using the Growth account. The Customer service was very helpful and responded super quick.

like the product, both convenient and fairly ok to set up support is also very very good if needed and very reactive

Excellent customer service. Nicole researched my issue and solved my problem! She even sent me a copy of our chat transcript via email so I could refer to it in the future. Thank you!

I love this app!! and the rep who helped me! super helpful and patient!! they deserve a raise !!!!!!!

This review is only based on the support that I've received thus far in building out our loyalty program. Responses are always quick and thorough with clear directions on how best to proceed. Look forward to building out our program.

Customer service was very helpful and responded super quick. My challenge is with the customer user interface. It's not intuitive that customers should click on the 'Get Perks' icon in order to access their loyalty account. If I already signed up, I wouldn't need to 'get' perks - I would already have them. Maybe this is something that is fixed in the upgrade plans but for the basic plan, I found it to be counter-intuitive.

Good so far! We just started using the Growth account. Everything was fairly intuitive and we were able to setup in a few hours.

Great communication. Whenever I have a question the team is always available and responds within a reasonable time. I also really just love the app. It is really clean, seamless and easy enough for me and my customers to use. I look forward to adding on my features within the app.

Definitely one of the best made apps on the Shopify App platform and I really appreciate the YouTube videos and guidance made available throughout the process! But I wish that there was a pricing level somewhere between free and the $49.99 per month mark! I have signed up at this level because I had no other choice, but depending on how it works, I might have to cancel because that's high price point for an app.

Such a great experience with this app. The customer support is great and very responsive. They helped up migrate from another Loyalty app and answered all our questions fast and effectively. Thank you guys!

Smile is an amazing Referral App. Customer Support is outstanding. They helped us figure out a tricky program we wanted to implement. I highly recommend them.

Great customer service! Definitely makes it easier to navigate your rewards program. Would recommend!

Easy to setup. Customers love it. Great chat-based customer service! ...............................

Awesome customer service, brilliant company to deal with and ready to use! Would highly recommend to anybody… Joshua is fantastic...

Joshua from the Customer Service team has been extremely helpful and we look forward to using the app to its full power!

I'm still getting used to how to best use smile for my store, but so far it's been a good experience and customer support has been very engaged and helpful. Really appreciate the time and attention to questions - looking forward to rewarding more clients!

Amazing software. Amazing support. Very impressed. Joshua was professional and still super personable. All support have been great. Integrates very well.

Love this app. It's really helped increase customer loyalty and it is super easy to set-up. Customer support is also fab and on-hand to respond quickly.

The Smile app just works. Lynn is also very helpful! Customer support is really on point.