All reviews

Rating Breakdown

  • 5
    91% (3,777 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,797)
Review RSS Feed Review RSS Feed

1 / 5 Share

Oct. 7, 2019

So bad that such an app can not be used in another language than English. Obviously, it isn't stated anywhere before you start to setup everything.

Using app

19 minutes

Total reviews

9

Average rating

3.7

Developer Reply

Thanks for the feedback! We've sent an email your way ๐Ÿ™‚

5 / 5 Share

Oct. 3, 2019

What a nice app!! It is very easy to get started and use this app. It is also a very nice looking app. You can definitely download this app, you will be happy!

Using app

About 15 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the five-star review and the recommendation to others! ๐Ÿ˜ƒ

5 / 5 Share

Sept. 26, 2019

Great program, easy to use and customer friendly - Tactical Gear Australia www. tacticalgear .com.au

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We're so glad you're enjoying our app! ๐Ÿ˜Š

5 / 5 Share

Sept. 25, 2019

Smile has been absolutely critical in helping us scale our business. 5 stars for support, ease of use, and results.

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your 5 star review! We really appreciate it! ๐Ÿ˜Š

5 / 5 Share

May 6, 2024

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance. Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

Using app

Almost 6 years

Total reviews

14

Average rating

3.4

Developer Reply

Thank you for the feedback! We will be in touch to chat more. ๐Ÿ™‚

5 / 5 Share

Sept. 23, 2019

This app is absolutely amazing. Their customer service is exceptional as well. I highly recommend this app for rewards your customers.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there! Thank you for your review! We're so glad that support was able to help! ๐Ÿ˜Š

5 / 5 Share

Sept. 12, 2019

App works exactly as described. Haven't had any issues. Customer support has been extremely responsive and helpful. Would highly recommend!! Maggie is the best! :)

Using app

4 months

Total reviews

10

Average rating

4.3

Developer Reply

Thanks so much for the five-star review! We're so happy to hear that you've had a great experience chatting with our Support team. ๐Ÿ˜ƒ

5 / 5 Share

Sept. 9, 2019

Great Rewards app! Easy to naviagate through the Dashboard. I love the optional Customization settings.

Using app

5 days

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for the five-star rating! Our design team will be happy to hear that you've found it easy to navigate. ๐Ÿ˜ƒ

5 / 5 Share

Aug. 29, 2019

Love this app! Our customers are more willing to come and buy now that they are rewarded each time. Couldn't have asked for a better rewards app. Easy to use and integrate.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the five star rating! We really appreciate it! ๐Ÿ˜„

4 / 5 Share

Aug. 28, 2019

It's a really good app and works very well. Installation was very simple and setting it up was easy. The only reason I have not rated 5 stars is that it would be nice to be able to add on say other features you need when on a lower tier. For example, we would really like VIP rewards but we are on the Starter package. For us $599 a month is simply out of reach at the moment but we would be willing to pay for the feature.

Store

9 for 9

Using app

2 months

Total reviews

10

Average rating

3.9

Developer Reply

Hey there, thanks so much for your review and feedback! We love hearing your suggestions! :)

5 / 5 Share

May 1, 2024

She is so nice because she quickly understood the request, answered it, and even attached a detailed photo of how to inform her. Five stars โ˜…โ˜…โ˜…โ˜…โ˜…

Using app

Over 6 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for your long-term support, and the 5-star review! We're so glad that you're still loving our app :)

5 / 5 Share

Aug. 26, 2019

My customers have really enjoyed earning rewards. I only recommend having a more visible advertisement on my website so people will know it's available.

Using app

5 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you so much for the 5-star review, and for your feedback! We love hearing suggestions like this! :)

5 / 5 Share

Aug. 21, 2019

super easy app to setup and customer service is great, TESS is amazing, thank you for all your help. Coolest app for rewards and points.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the five-star review! We're so glad to hear our Support team was able to help :)

3 / 5 Share

Aug. 20, 2019

I would like to set up a page explaining the smile program but there is nothing. It doesn't;t have a place for this and no response

Using app

5 days

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback! We've sent you an email :)

5 / 5 Share

Oct. 18, 2022

Support has been amazing. This app is so easy to use and works seamlessly. I've had it for several months now, and many customers are cashing in on their rewards.

Using app

Over 3 years

Total reviews

5

Average rating

4.8

Developer Reply

Hi there! Thank you so much for your 5 star review! We're glad support was able to help out :)

1 / 5 Share

Aug. 16, 2019

The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps

Using app

3 months

Total reviews

15

Average rating

3.4

Developer Reply

Thank you for your feedback! We've sent an email your way :)

5 / 5 Share

Aug. 14, 2019

Extremely helpful customer support, specifically Tess, who resolved the issue for us within hours. Thank you team.

Store

PPPI

Using app

8 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you for the five-star review! We're so happy you are loving Smile, and glad to hear our Support team were able to solve your issue. :)

1 / 5 Share

Aug. 12, 2019

Too expensive. Requires educating customers over and over again. Not easy to understand how to use code. Most customers place it in the "Notes" box during checkout requiring website owner to manually apply the discount. Will most likely delete this app within the next week.

Using app

Over 1 year

Total reviews

4

Average rating

3.5

Developer Reply

Thank you for the feedback! We've sent an email your way for more information. :)

5 / 5 Share

Aug. 6, 2019

so far no problems , very easy to work with and install. we are looking foreward to seeing results .

Using app

5 days

Total reviews

5

Average rating

3.4

Developer Reply

Thanks for using our app, and for leaving us a five star review! ๐Ÿ™‚

5 / 5 Share

Aug. 2, 2019

Super easy to use and love the way it looks! Had a question on how to move the widget and Maggie was super helpful.

Using app

About 22 hours

Total reviews

14

Average rating

4.7

Developer Reply

Thank you for the five-star review! We're glad our support team was able to help out.๐Ÿ™‚