Smile: Loyalty Program Rewards
All reviews
I haven't been using the app for a very long time, so I can't say much about it, but the customer service was very quick and helpful. Thank you, Andrea! :-)
Thank you for sharing your feedback! We think Andrea's pretty great too, and will make sure she sees this :) π
I'm still setting up this app, and got some help on the chat from Larry who did a great job solving some issues. Can't wait to see how it helps with our customer engagement!
Thanks so much for the review πHappy to hear live chat with Larry was helpful! We're excited for your launch and we're here to help you boost customer engagement π
Really like this app! Only thing for me: I'm from Europe, so sadly my language isn't available. I installed the English version and I think my customers will understand.
Thank you so much for the review! So sorry to hear your language isn't available yet -- Smile is currently available in 5 languages and we plan to keep expanding our translations π I've just sent you an email to follow-up π
So far so good. I just added it to my website. The process was effortless and fast. Can't wait to see my customers happy!
Thank you so much for the review! Glad to hear that Smile was fast and effortless to launch π
This app was very easy and quick to set up. Hopefully now i can reward customers for there kind returning and loyalty.
Thanks so much for the review! Happy to hear that Smile was quick and easy to launch π
Too expensive for small businesses. If the price could be lowered. I am willing to pay for more features.
Thank you for the feedback! Someone from our team has sent an email your way to provide additional information. π
Great features and get functionality. 5/5 for customer service as well! The POS features are also great!
Thanks so much for your lovely review β¨ We're so glad to hear that you're loving the app! Happy Holidays!
We faced some issues signing in to the Smile app and was taken back to our homepage. There are helpful troubleshoot articles provided by Smile but in the end was able to solve the issue by re-applying the app. The Smile team was quick to get back provide back end support. Overall, it's an easy to use app and you can most certainly feel the warm smiles from the team behind Smile. :)
Thank you so much for your kind works! We're so glad to hear that our team was able to help out quickly. Happy Holidays! π
I use this app to offer my customers points which they can did convert into rewards. It is really easy to use. I love it!
Thanks so much for your review β¨ We're so glad to hear that you're loving the app! Happy Holidays!
Awesome customer service! They go the extra length to explain to my inquiries. The backend interface is built by professionals. Very easy to setup, like 10mins then you are set to go. Unless you want more features. The user interface, hmm simple, but can be confusing for first time user though, hope there's a tutorial button at the side to explain the feature. And i prefer a page instead of side bubble.
Thanks so much for taking the time to share your feedback! It's warmly appreciated. Happy Holidays from Smile :)
Easy to set up and navigate. Impressed with how simple and powerful the points and referrals were to use on our site.
Thank you so, so much for the kind words! Our goal at Smile is make it as simple as possible for business owners like yourself to launch a rewards program, so you can focus more on your business. Happy holidays! :)
I found that many websites have been using it; therefore, have a try, good impression, need more time to familiarize with it!
Thank you so much for leaving us a review! If you have any questions along the way, please feel free to reach out to us at [email protected]!
This app is great! It allows you to build a better relationship between you and your customers. The developers are listening to requests for improvement and this is very much appreciated.
Thanks so much for taking the time to share your feedback. It's warmly appreciated. Happy Holidays from Smile :)
Excellent service and great product. We have see a definite increase in repeat sales. Would recommend
Thank you so much for five stars! We really appreciate it. π
Love the new features with Smile Rewards. We were able to implement them fast. Thank-you Joana for the quick replies!! A+ service.
Thank you so much for the great review and five-star rating. We're happy to hear you found it super easy to use. π
GREAT APP, LOVED IT . HOW CAN I CONNECT 1 APP IN INTEGRATIONS WITH FREE PLAN. WILL GIVE 5 STARS IF I AM ABLE TO ACHIEVE THIS
Thanks so much for the positive feedback! Someone from our Support team has sent an email your way with more info! π
Nice and easy to set up, fingers crossed when I launch it, it works for me, hopefully it will encourage my customers to spend more and to refer their friends too
Thank you for the review and for five stars! We're so glad to hear it's working well for you. π
I think this is a great app and I am so thankful that it is free, thank you guys for making a free app which is super easy to set up and could really help a lot of people with their little shops. I have dropped a star because I actually installed this ONLY because i wanted to offer products that customers could redeem their points on - and from what i had read before I installed the app it seemed like this was available on the free plan. After going to the effort of installing it and setting it up I discovered that actually it isn't available on the free plan. I wish I would have known beforehand because i probably wouldn't have installed it. I am going to give it a go anyway, but now to get the functionality that I actually wanted I would have to uninstall this app and find a different one (because I will never ever ever ever be able to afford $200 a month for an app, which is what i would need to pay with this app to get the functionality I had wanted...)
Thank you so much for the review β¨We really appreciate you taking the time to write this review and share your feedback on pricing, especially when it comes to the accessibility of our free product reward for small businesses. Please send us an email at [email protected] as we'd love to discuss this further and see what we can do to help you get the most out of Smile π
It was very easy to set up. I m using it to get repeat customers and generate more referrals. It was very easy.
Thanks for the review π So happy to hear how easy you found Smile to setup and launch! Best of luck with your referral program and increasing repeat customers!
I tried out the free version to see if this app would be a good fit for my company. The app is absolutely perfect, aside from 2 major flaws - 1. You can not redeem more than one of the dollar amount rewards at a time on the POS. 2. There is no way to redeem points if other discounts are activated in the checkout on the POS. I am not going to penalize the staff, not letting them utilize their points they earned, just because they get an employee discount.
Hello! Thank you for your review! I've sent over an email explaining how Smile rewards work with Shopify POS :) Look forward to chatting with you!
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