Smile: Loyalty Program Rewards

Love their CS Team and how they are fair when it comes to rewarding. There's a balance between giving benefits to the company and to its clients. Awesome work!

excellent customer service. great product. no glitches for the past 1.5 years I've been using this app.

Love this app! Currently, we are using the free plan (which is perfect for a small business) and love the basic features, options for rewards, customer transaction history, and the ability to adjust points on individual accounts if needed.

Nice functionality and great support. Really helps engage customers loyalty. Reasonably priced, especially if you go for the yearly option.

I have only recently installed & started using the app, but first impressions are very good. Initial customer support has been excellent, Jobie gave me so much of his time & patience explaining numerous functions. Cheers!

We've gone through a ton of rewards apps but Smile is by far the simplest for the customer, the best integrated with other apps, and overall best for the price point. Definitely recommend if you are a growing brand with repeat customers.

Easy setup and straight forward app. I have high hopes for this add-on. I'll leave an update at some point. I wish the expiration tool was part of the entry paid. Micro businesses probably need functionality the most.

This app has a lot of funcionalities and its very flexible to the different needs of any shop. Great customer service, with great disposition and quickness!

I wish the app would have an easier way for customers to redeem with the POS system. Rather than customers having to bring up their phone with a code, the POS should have a button to push to redeem rewards. It would be good to know let customers know how many reward points they have via POS.

We've been using this app for several months, and generally, it's a good way to manage your loyalty program. It's easy to set-up and the interface is nicely designed. The biggest issue we have is the pricing tiers. There's a big jump from the first paid tier to the second, and our only reason for needing it is that they limit integrations to only 1 for the first tier. They should really rethink this limit, put an additional tier, or create a nominal upcharge if you need more. As it is, the first tier makes it hard to really get everything out of the app, and the second tier is just too expensive of a jump to make it worth it. Also, the advanced analytics is only available on the second paid tier. They should really rethink this as I may be willing to move up in price if I could fully see how the program is performing.

We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile! Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much! Update #2: Their AI support tool for internal issues has been on point. Able to clarify even complex questions and hand off when asked. Smile continues to be an amazing tool not only for us but for our customers!

Great app and helpful support! Works really well for us as can be integrated with Recharge and our email marketing app.

Great point system app! We wanted to find a way to thank our customers for their continual support and Smile was a great way to do that!

Signed up yesterday. Reached out to customer support today and they were very prompt. Got all my questions answered. Can't wait to launch program to customers.

its a cool app. i installed and use for a lil while, tried another app that does similar things, however

Smile has been very good to us. The customer service and support are excellent. Smile take our situation and needs into consideration and work with us to help achieve our goals. A very refreshing and supportive approach in a tech world where we are so often treated as an inconvenience.

Best rewards app! Has everything you need to run a seamlessly automated rewards program. The integration with Klaviyo makes our lives so much easier. Highly recommend.

Fantastic experience with the customer service team! Any questions I had were answered quickly, and they made sure I understood all the benefits of the program. It’s clear they genuinely care about providing a great customer experience. Highly recommend!

Great for incentivising my existing customers and creating a reason to repurchase for new customers. Easy to install and use. Also I really appreciated the Klaviyo guide to setting up an email flow to introduce new customers to the programme, which I was able to copy and complete in about 20mins. Thank you!

So far this app is working great. Easy to install and pretty clean and useful. Lots of ways to adapt it to your needs.