Smile: Loyalty Program Rewards

April 10, 2018

Not only a good app, but also good customer service. :)

April 3, 2018

We just launched our Smile rewards program and so far the experience has been outstanding. The service and support we received from Fiona, our launch coordinator, was nothing short of excellent in all regards. I can't say enough good things about her and our experience with Smile.

April 3, 2018

very happy so far looks like a good app, Had a little trouble with it, in the beginning, my sites fault but daisy from customer service put it right within 24 hrs happy https://mewe-jewelry.com/

Jan. 27, 2024

Lynn was very helpful in solving my issues. The app we have been using for many years and works good.

March 29, 2018

So far so good!! I can't wait to share the news of this with my customers! Had a slight confusion with setting it up, but thanks to Maggie in customer service, its up and running in no time!!

March 28, 2018

good option for someone who wants to try a rewards program, but doesn't have the cash yet to spend on paid options

March 23, 2018

The perfect loyalty programme

March 23, 2018

So far so good! loving smile and Maggie in support was amazing :)

March 22, 2018

This app is great! Had an issue and just dealt with Maggie in the chat room. She responded within seconds and solved my problem with ease. Extremely helpful and pleasant!

March 22, 2018

Smile.io is the best! Their customer service is helpful and incredibly responsive. Maggie was great :)

March 21, 2018

Maggie is MOST AWESOME, you don no what your missing. Appreciate all the help!

March 16, 2018

I’m about to launch my Smile rewards and referrals program in a couple weeks and I’m pretty psyched. Setup has been easy and the team at Smile that I’ve been in contact with (Fiona, Maggie, and Tyler) have been super helpful in helping me customize certain aspects to my needs. It feels like every feature you’d need to have is already built in or there’s an easy workaround to get it the way you’d like. Highly recommended thus far, and not expecting that to change at all once the program is fully operational. 5 stars!!

March 13, 2018

Its great! wonderful layout. but they must cut down on the prices.

March 7, 2018

Good app, been using it for a couple of years now. Handles itself which is great and customers use it very often. Had some trouble and contacted their support, Maggie fixed the issue for us no problem. Didn't link us to some complicated documentation for us to follow, just went silent for a few minutes and came back saying it was all fixed. Highly recommend.

March 5, 2018

I love this app. It just brings so much more experience for our customers.

Feb. 28, 2018

We have been using Smile.io for over a year now to manage our loyalty and referral program. Recently, we decided to integrate the platform with our store to a greater extent and I am especially surprised at how good and responsive the their customer service is. Special shout out to Maggie M for the timely and pro-active assistance.

Feb. 23, 2018

Maggie was helpful..................................................

Feb. 23, 2018

Love the app! Had a little trouble at the beginning with Reward Codes but after chatting with Maggie she cleared everything up and not only told me how to fix my problem but went ahead and fixed it for me!

May 21, 2018

We upgraded to the small business plan and now have a launcherless loyalty program which has minimised the amount of distracting elements on our website. With the help of Roel from support, we were able to integrate just how we wanted. I don't think there's another loyalty program that compares to Smile.

Feb. 21, 2018

we are a small store (10-15000 visits per month, a few thousand customers). The launcher, without an intent page has murdered my conversion rate. The points don't show on my customer account page, so I cannot promote the service to customers, without losing them via the terrible UX and limited positioning of the launcher. My only alternative to provide proper is to pay 600 a month, which I'll get no return on and cannot afford to invest in with a customer list only in the 1000s. It feels like a honey trap / bait and switch tactic. Fundamental user experience requirements should absolutely be a prerequisite for a paid app. There's a lot of great functionality in there, but not one I'm willing to take a 40% conversion drop on new business, especially with Shopify itself being so limited in its design flexibility out of the box. I'm not willing to plough dev resources into solving problems that ae solvable out of the box. As a consequence, I've decided to accept any reputational damage from halting the programme while I try to find a suitable alternative. Take a look by contrast at the flexibility of positioning of surveys and polls etc on a solution like Hotjar - it manages to be both visible and unobtrusive. (it's a different type of ap, but the launcher is near perfect and still carries their branding on the lower plans, which is fine) It's a shame, because otherwise I was 100% bought in to your journey and the functions you offer, but the pricing plan vs feature set doesn't feel like advantages when moving through the plans, it feels like blackmail, leveraged against my own promotion to customers and desire to provide a good service offering to my customers. I wish I'd read more before I committed - the sales patter doesn't match the experience of using this properly. I'm sure it's fine if you're fishing around with a free plan and not on top of your user stats. I am on top of mine and unfortunately, an otherwise excellent app is destroyed by the simplest oversight in UX - classic case of a developer thinking of themselves without considering an end user.