Smile: Loyalty Program Rewards

I use this app and it was simple and easy to set up. Customer service is amazing, and I really feel it has helped me convert more customers.

Smile.io has been amazingly easy to integrate and manage. Simple for our customers, extremely flexible in terms of rewards settings and referrals. And most importantly they have amazing customer support in case you ever do have a question. 5-STARS!

Great app and even better customer service! In the process of getting everything synced over from our previous loyalty program, can't wait to launch this new one with Smile!

Great app BUT super super super hard to get ahold of :( :( :( Please contact me as I've been trying since last week, even contacted a personal rep.

My only complaint about this app is that installing it significantly slowed down the load speed of my site - Google's page speed testing tool ranks my site as slow, and the majority of that time they attribute to loading Smile. Maybe if it was set up to load asynchronously it would help? If the load time issues could be resolved this app would be near-perfect.

It's super easy to set up. The customer service is great! They're friendly & quick with answering all of your questions.

Very good customer service. The app is robust and did help my store to grow exponentially. One of the best reward and loyalty apps I recommend!

We're gearing up to launch with Smile on Shopify and are very excited. The onboarding process was one of the smoothest we've seen. Our rep, Andrea was fantastic, offering up best practices, helping us troubleshoot and making sure the program was customized to our specific needs. If this wonderful customer experience is any indication of the quality of work their dev team has put in, I'm sure we'll see success with this app. I highly recommend at least giving Smile a test drive.

Smile has been great to work with. Since implementing our loyalty rewards program about 18 months ago our repeat transactions have increased and so has our traffic from referred customers. We also use Campaign Monitor (formerly Conversio) as an integration and being able to include a customer's reward point status in our emails has been a major benefit. The team at Smile is always quick to respond and helpful, and we've enjoyed our partnership!

Easy interface and customer management. Having hiccups lately. Rewards points are being used and re-credited back to customer giving them endless point. Not happy right now and support takes a day + to get back to you. Anyone else having issues where the rewards are used for a purchase and instead of being deducted from the customer's reward account, they go right back on it. I'm waiting for support but wanted to know if we're alone here. Our customers are shopping and getting free rewards dollars. icky

Seems like the app would be easy to use if you are starting from scratch. I am trying to convert from another loyalty program to Smile. The app description claims this is possible but I cannot figure it out. I have submitted two help requests and have not received a response.

This is by far the best Loyalty Rewards App available for shopify at the mosty reasonable price considering the customisation. It allows for the small business owner to get something solid in place in order to grow, starting at a mere 50 bucks. I love this program and I capitilized within 24 hours by social media marketing and Klaviyo integration. The only things it's missing, which may be something I get as I upgrade, is the ability to reward people for leaving a review. That would be awesome at the entry stage. I give this App 4.5 stars but will put down 5 as this is essential to any small business starting out and indeed going forwards. I can't see me ever uninstalling this amazing app. UPDATE: Now I am definitely giving this a 5 star review. I added the Judge.me app, integrated it and now my customers have the option of gaining reward points for leaving product reviews. I am satisfied!

We have had great success with this app. We have been a customer for 6 years! All features of the app work nicely and our customers seem to respond well to earning and spending "Peppermint Points"! :-)

Loving this app so far as do my customers! Had lots of customer join in the first few hours. Brilliant way to offer something back to my customers for their loyalty. Recommend

Update 10/2021: The referral rewards program is a sales generator. Be sure to use it. Had an issue with customers circumventing the program. Support acknowledged some limitations but gave me excellent recommendations on how to minimize abuse. I really appreciated that. ----- The minimal style suits our needs. Would recommend to anyone with a store especially those selling products. Very useful for customers who are loyal and social. Very good integration.

This app works so well for our business and the support is second to none. Tess is a pleasure to deal with and our customers love the reward program. Thank you for an amazing service!

Love the app and LOVE LOVE LOVE the new Essential plan. I was able to keep my rewards program going for my small business thanks to the great customer support from Shelby! Thanks again Shelby!

definitely worth trying, im surprised how much the free subscription offers i hope there will be a checkout integration soon

I recently added the app and I must say the ease at which everything installed and got working is just phenomenal! Never thought adding such a complicated system would be so user-friendly and easy. Furthermore, totally blown away by their customer service. The help/support Sarah and Maggie provided were far past my expectations! I highly recoomend this app.

This app has great promise, but it really lacks in power features. Like you cant reward a customer with a free product from a collection. It has to be a specific product. So if you have many designs of the same product (our example is mousepads), you have to choose a single one for the customers to get for free. You cant just give them a free mousepad and let them choose any any of them. I have to choose one single design that they have to get for free. So if you sell out of that specific design, tough luck, you now have to keep changing it in the system. Also the customer has no choice even though, to them, they see the product as being the same cost and dont understand why they cant choose their free mousepad. You cant even select multiple products which would seem like the compromise. Another example is you cant edit the promo code it creates for rewards to have a maximum amount. So i cant setup a promo code to be 10% off up to $100. Its just 10% an unlimited amount. So if someone makes a purchase for $10,000 they can get $1,000 off with no maximum. There are many little things like this in Smile that really bug me which keep it from really being great. I will edit my rating if some of these things were changed / added. Specifically the free collection thing. I dont know if this is a limit of shopify or not, and this does not count towards my review, but i wish Amount Off coupons could count towards shipping. If a customer has a $20 off coupon and they buy a $15 product they has $7 shipping for a total of$22, they can only get $15 off even though their purchase is over $20. Also i would LOVE to be able to actually link customers to the rewards. There is not way to actually link customers to see the rewards. I have to tell them to manually open the widget at the bottom of the page.