Smile: Loyalty Program Rewards
All reviews
Allows me to reward our loyal supporters- perfect for anyone looking to incentivize customer return and sales
We love hearing this kind of feedback! Thank you so much β¨
Was on the free plan for a while. Great customer service by Maggie pursued me to get on one of the plans and it is worth every cent paid! Highly receommended!
Thank you so much for your awesome review! We're so glad to hear that you're enjoying the upgraded plan! π
I have nothing great to say about this app! I have seen such a growth with customer loyalty, customers excited to spend more and their customer service is top notch. Highly recommend!!
Thank you so much for your review! We're so happy to hear that our support team was able to help out!
Love this app so much! I am finally able to reward my customers and they love it too! Great customer service as well.
Thank you so much for your review π We're so glad to hear that your support team has been helpful. Can't wait to watch your business grow!
Simply amazing app. Love it! We've been using it since a few days and already have a few customers in the loyalty program!
i am not very computer sabby, this point system is confusing- customer purchased an item. did not use credits and it automatically deducted 500 points from her acct without using her earned points. Im very confused!
Hey there! Thank you for taking the time to leave us a review! I'm so sorry to hear that you're finding the points program confusing. We'll send you over an email to help out right away! :)
App is easy to use and setup. Super user friendly and everything you need for a Loyalty Program. Marks knowledge on Smile and loyalty programs in general is super impressive. Thanks for all your help Mark.
Thank you so much for your lovely review! We're so glad to hear that Mark was able to help out!
This app has a simple navigation and it's very easy to set up! I am still waiting to see how it will act once I get more members to sign up but so far its awesome. (:
Thanks so much for your review! We're so excited to watch your business grow. Our support team is around if you need anything!
Switched over from Swell! I got lucky with Jobie who answered all my questions quickly and helped me problem solve. Smile has met all of my rewards needs at a very competitive price point. I will update this with exactly how much value was added once I see the results.
Go Jobie! Thank you so much for taking the time to leave us this lovely review. π
I absolutely LOVE this app. I have used it for a year now, actually over, and it's AWESOME to hear your client LOVE getting rewards! So many tools and great customer service.
Thank you so much for the kind review! Our team works hard to make sure that merchants feel supported. π
Just started using the app.. Really straight forward and seems super easy. Looking forward to see the end result
Thank you so much for the 5-star review!π
Smile.io has been amazing. We had a small issue and Maggie was on it to help us out (unfortunately her response went to spam so we just found out now!) Thank you Maggie & Smile.io team <3
Thank you so much for your review! Our support team works hard to help our merchants out so we love hearing feedback like this π
They change the price plan frequently. Imagine a function from $0 to $199/month, I mean the "free product function". Since we have using this app for a long time and there are over 30k members join the plan, I admit that I'm suffering from making the decision about if we should stop using this app. I can pay for the function of course, just think the functions that smile offers does not match their plan price. I'm not sure if this is what they called the "loyalty project", just a little bit disappointed and will not recommend this app to my friends
Hey there! Thank you for leaving us a review :) We appreciate your feedback on pricing - and will send you over an email to help out!
Easy to configure, looks very professional and integrates with theme perfectly. Product works as advertised. Some of my clients have already signed up
Thank you so much for your review - so glad to hear that you are loving the display and integration! Don't hesitate to reach out if we can help with anything at all π
I have just downloaded this app, and so far it is very easy to use. Excellent features, just what my store needs. And it's free!
Thank you so much for your review! Glad yo hear that you find it easy to use! π
Honestly disappointing. It tries to do too much and it fails miserably. They are quick to raise the price for basic functionality but are slow to help when it comes time to make their product a success. One of the problems is once you have it installed, migrating away from it is a complete nightmare. We like the idea of this product but the execution is just poor.
Thank you so much for your review and feedback! π
Absolutely my favourite app on Shopify. We were on the Smilie.io free plan for a few months, and it was fantastic for our business. Rewards (no matter how little) are a hugely successful way to incentivise purchases and increase AOV - and Smile does Rewards like magic. The functionality is brilliant - with the countless ways to Earn and Redeem Rewards and the Smile interface is beautifully simple. We are currently on the Started plan, and I hope to move to Growth once our business grows to allow it. Highly recommended.
That's so great to hear - thank you so much for your amazing review! βΊοΈ
Great support! Prompt to reply and walked me through the steps with screenshots. Thank you Lisa!
So glad to hear that Maggie did such a great job! Thank you for your review - please don't hesitate to reach out to support if we can help with anything else!
since installed so far works good, but its beginning, hopefully i will see some positive feedback,,
Happy to hear that our app is working well! Don't hesitate to reach out to support if we can help with anything! Thank you so much for your review π
We had a little snafu with a customer trying to take advantage of the referral link system and within 3 minutes of being on a chat with the Smile team we had discovered the loophole, blocked the cheating customer, and set ourselves up for success in the future. Every person we have contacted at Smile is professional, kind, and quick! This app is easy to use and to customize. We can't wait to grow with Smile!
Thank you so much for your amazing review π We're so glad our support team was able to help. Take care & stay safe!
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