Smile: Loyalty Program Rewards

Second website I have created and both have this app. It's great! Our customers have used the points often.

I am super happy! The high-level of responsiveness and support that smile.io provides is EXEMPLARY. I particularly have to call out Andrea Lozzi, who provided the best sales through implementation support I have ever experienced with any app developer on Shopify. I highly recommend this company and also appreciate their support team!

Simple, easy to use and set-up. We would recommend this ap to other users looking for a customer loyalty tool.

Love the app. Have had the Starter Plan for almost 2 years now and customers absolutely love it. It looks super sharp & runs really smooth. Excited to keep current customers plus gaining new members. It's an added bonus for you and your customers 110%. www.b-clutch.com

Really awesome app , it provide reward to loyal customers hence will built great relationship and help retain customer loyalty for increasing sale.

*Update on previous 4 star review So it seems Smile has decided to pull back what they offer on the free plan and has pushed some of the basic features things to $199USD (not even the $49USD plan) which is dissapointing. I think pulling features back on a "sticky" product is a bit of a sneaky trick because business owners are unwilling to change an app that has lots of their customer data integrated into it. Adding new features to entice people to upgrade or pay is a much nicer way of doing things. My initial annoyance with the app still hasn't been fixed 6 months later and I still have customers wanting to include freebies on the order they just placed, which causes us issues and upsets customers, they need to fix it so that rewards get emailed to the customer after the order has been fulfilled. I'm going to start looking at a new rewards program, this one just isn't working well for us and causes me annoyance on a weekly basis. Great app. would give 5 stars however, please please please can you reinstate reward customers when the financial status is shipped for shopify customers, instead of paid. It is causing lots of admin headaches in our company and upsetting customers. The issue is a customer makes a purchase then gets a reward email immediately then wants to bundle / redeem the reward with the order they just placed, we use a 3PL and don't get always get a chance to change the order and really its not generating return business, instead just costing us money and upsetting customers when we cant combine the order.

We've used this rewards program for a couple years now. It's so easy to use and our customers find it is easy to use as well! We would recommend it.

recently i suffer fm "your points redemption could not be completed, try again later", both customer and admin cannot redeem

Good app / Good people. Smile customer service is excellent and they deeply care about resolving issues and making this app as user friendly as possible. I recommend them.

App help for returning visitor and loyal customers. I highly recommend. It's also really easy to use!

I already loved this app but I just had my first customer experience with Sam R via chat and it was AWESOME. Friendly, informative and enthusiastic. I could not ask for better. I'm thrilled!!

we have used smile.io for about 3 months now. it provides a stable and independent platform for rewarding customers. we are happy with it. but the ease of use and stability of this app don't come cheap! the really good and useful features are at least 199+ p.m.

I'd like to see an "impersonate user" function and would like to be able to edit a customer's info.

This app is super easy to use, great basic plan and will definitely upgrade if it continue to drives value to get advance features.

Ezra went the extra miles to fix our theme issue which affecting the whole loyalty user experience. Truly a charm including the team members who coordinating it which is Lynn, my all-time salute Smile.io individual. Smile.io Loyalty Rewards is your go to that fits all sizes of business!

Easy to use and set up, my customers love this program! Support options are great and it's easy to set up special campaigns and track sign ups.

This app is extremely well designed and integrates seamlessly with your store. The customer service is exceptional as well! I was assisted right away by Jobie A. and he was so patient and helped me with whatever I needed. Thank you! :) Highly recommend!

Great customer support! Elie helped us very quickly and was able to solve our issues within minutes.

We used this app for our loyalty reward program and it worked amazingly well to retain our customers.

I LOVE this app. It's free and so easy to use and I've seen the rewards of using it almost immediately.