Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,132
chart
#36
All reviews
Review RSS Feed
July 8, 2024
Positive reviews MUST be fake. This is TERRIBLE! I watched as 6 people signed up for my rewards program yesterday and not one is in my database now. This thing sent them a confirmation email, they went to spam folders. It gives a code that you then have to go back to the website to be added to my reward program. When they clicked the link - it gave them a 404 error. I just checked and it is now NOT LIVE on my website even tho it's showing in the Shopify store. Waste of time. Customer support is useless.
We're really sorry to hear that you've had issues getting your program set up correctly. Our team have reached out to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.
June 25, 2024
This is a useless app even they label it as "FREE" app. You can't even use it in Shopify's Starter Pack. WASTEOF TIME to download and talking to their "so called" advisor. At the end of the day, ZERO accomplishment. I STRONGLY DON'T RECOMMEND THIS APP.
Thank you for the feedback! We've sent an email your way with some additional information to clarify.
June 6, 2024
This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.
Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.
March 18, 2024
I use to love this app in my store but it recently stopped working and I can’t figure out why.
Thank you for your review. I'm sorry you are having technical difficulties. I have reached out via email to get them resolved for you. Best regards David Senior Merchant Success Manager
March 14, 2024
Von der Funktionalität ist die App in Ordnung. Leider können nicht alle Inhalte auf Deutsch übersetzt werden, was es uns unmöglich macht die App Blöcke im Checkout oder anderen Bereichen zu nutzen. Einen Stern gibt es deshalb, dass es leider überhaupt keine Möglichkeit gibt zusammen mit dem Support eine Lösung zu finden, auch wenn wir einen Teil der Kosten für die Entwicklung übernehmen würden. Weder eine Lösungsvorschlag noch ein Angebot haben wir auf zweifache Nachfrage erhalten. Das ist sehr schade :(. The functionality of the app is fine. Unfortunately, not all content can be translated into German, which makes it impossible for us to use the app blocks in the checkout or other areas. We give it one star because unfortunately there is no possibility at all to find a solution together with the support, even if we would bear part of the costs for the development. We have received neither a proposed solution nor an offer after two requests. That is a great pity :(.
Hi there! I'm sorry to hear you are experiencing issues with German translations. We've sent you an email your way to help figure this out.
Jan. 31, 2025
Terrible support.
We have reached out to you via email to resolve the issue you are experiencing. The Smile Support Team
Feb. 27, 2024
Hello!! I paid the 199.00 plan but this application has many problems and I dont receive a response... the application dont save the changes, it logs me out to the panel and it dont let me working. Please, any response let me know in [email protected]
We are so sorry to hear that your experience wasn't up to our usual standards. I have reached out via email to the address above learn more about your experience. Karen & the Smile team.
Nov. 13, 2023
I've been a paid customer for several months, and I am facing a bug where a customer keeps referring themselves and generating discount coupons. The backend shows that their coupon was blocked but in reality it isn't. I brought the issue to the support team and they simply replied "you can block the customer" and they didn't provide me with any answer in regard to why it was happening in the first place. No accountability in the loss of revenue that we faced. Unsubscribing and uninstalling this app right away.
Oct. 30, 2023
Useless unless you pay, you cant even edit your programs without paying. cancelled
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience.
Aug. 21, 2023
App gets installed and then refreshes constantly and never works. Tried reaching out to customer service and they said they couldn't see my site as installed even after sending a screenshot. The app is not functional or user friendly.
We're so sorry to hear that you're having a less-than-ideal experience with your program launch! I believe our support team was able to resolve this quickly, regardless, I've reached out via that chat thread to ensure that things are operating as expected. Looking forward to hearing from you over there :) Yours in loyalty, Brandon - Manager, Live Chat
Aug. 10, 2023
We are only small grocery and not too much profit at here. I using the app until they send me the email. with 600 orders/month , is not too much in rural and their palan is $199/month. Very expensive for us. I will use another ways for that
Thank you for taking the time to leave us your feedback. We value your opinion and reached out to you personally via email to discuss this further.
April 11, 2023
Its a brilliant app, been using this loyalty app for 3 years.. However after this update they made, they removed alot of settings and features from the free plan. Now i can't change and edit my settings, i literally have to fork out 50 usd just to change a few settings. What a bunch of greedy devs.
Thank you for your candid review! We really value and appreciate this honest feedback. We've sent an email your way with some additional information.
March 8, 2023
Cant use the app as it Just flashes the screen when trying to view the app , unusable as i cant get past the opening screen
Hey, thank you for your review. I'm really sorry to see you are having difficulties I have reached out via email to help you resolve this and get you up and running.
Nov. 2, 2022
I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login). All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.
***UPDATE 07/2023: Thank you for your patience, I'm happy to let you know we have been able to add you to the beta group for this feature. We have been trying to contact you to confirm and see how else we can ensure your program is working optimally and we look forward to connecting with you soon. *** Thank you for taking the time to leave us a review. We really appreciate your feedback. I truly understand the frustration these issues caused. I'm going to carefully look into the problems you highlighted and reach out privately to try and resolve these concerns. Customer service is incredibly important to us and we always try and offer the best advice and support that we possibly can. Some things are outside our control but we will always try and offer workarounds and solutions. We will never refuse to offer a feature if it is available and we are currently looking at ways to offer the visibility option to you we are just waiting to see how we can add you to the control group. Again, thank you for your review and I look forward to connecting with you to resolve these issues. David Wyatt Merchant Experience Manager
Sept. 22, 2022
Ik heb deze app getest, echter deze app beschikt niet over de mogelijkheid om de Nederlandse taal te gebruiken in de communicatie naar klanten. Dus niet bruikbaar voor ons. Technisch / functioneel prima app overigens
Hey Marteen! Thanks for taking the time to leave us your honest feedback! Joana from Smile here 👋 Regarding languages, we currently offer Smile in 5 languages (English, Spanish, French, German, and Portuguese) but full translations for Dutch are not currently offered. However, I have sent you an email with a few examples of Dutch merchants using the semi-translated version of Smile! Looking forward to hearing from you soon! Met vriendelijk groet, Joana 🙏
Aug. 22, 2022
Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!!
We appreciate you taking the time to write in and leave feedback. I sent you a private message so that we can get this all sorted out for you ASAP. I also took a look over your account and can see that you were automatically credited the difference between the plan you were on before and the plan you downgraded to. This credit will be applied to future invoices of your new plan automatically. I also sent a message to our Billing department so that they can see about getting you a refund instead of a credit if that is your preferred method. As for the features, I reached out with further clarification on the features and plans, and a little gift on us, for any confusion. Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else. 💛 The Smile Team
June 27, 2022
I try to open the app to view info and it says that the app has an error...so nothing even comes up. Deleting...unfortunately now all my customer's points will also be deleted...
Thank you for taking the time to reach out to us and leave your feedback! We are sorry to hear of the issues you are experiencing and dove into things on our end. 🔦 I just sent you an email regarding my findings. 🤓 Your program and dashboard are functioning as normal, but you have disabled points and referrals, which will pause your program. In order to relaunch the program simply hit "activate" for both points and referrals. 😸 If you deleted the app please re-install it as all your customers data will be deleted within 48 hours in compliance with internet privacy laws. If you experience any further difficulty just reply to me via email, or email [email protected], or you can always pop into the Live Chat via the app itself or our website, smile.io. 😺 We hope to help get you sorted asap! Thank you so much! ☀️ Cheers, Joshua - Smile Team 🧙♂️
March 15, 2022
Does not work with Paypal: if you place an order with Paypal, the user doesn not receive any points. And it's not specified anywhere that it doesn't work with Paypal...
Hey there, Thank you for your honest feedback we really appreciate it. I'm sorry you've had this experience. We've double-checked and Paypal purchases will earn points for customers. I've passed this to our technical team for them to look at urgently to see why this isn't happening for you. Thank you again and we look forward to fixing this for you.
Nov. 4, 2021
Too expensive. Does anyone know a cheaper app? Too expensive for a small business. It's just the service they offer does not correlate to the price.
Hi there, Thank you for sharing your honest feedback with us. Supporting small business is what we love doing the most. So we'd love the opportunity to connect with you and figure out a viable and affordable option to use Smile on your store. If you could email [email protected] or jump on our live chat, we'll see what we can do to help :)
July 6, 2021
日本語に対応しておらず、日本円にも対応していません。使えるマーケットが限られています。デザインがいいだけに非常に残念。 日本語に対応しておらず、日本円にも対応していません。使えるマーケットが限られています。デザインがいいだけに非常に残念。
Thank you so much for the review! So sorry to hear your language isn't available yet -- Smile is currently available in 5 languages and we plan to keep expanding our translations 🌍 I've just sent you an email to follow-up on the possible workarounds that we can offer 😊