Smile: Loyalty Program Rewards

The setup was incredibly easy. I was able to implement several features that my customers had requested in a short amount of time. Ezra was also fantastic to work with whenever I needed extra assistance. Thank you so much!

Lisa was very helpful!

Smile has been great to work with and my customers love the loyalty rewards program. Highly recommend this app.

Works great and with great support/customer service.

Amazing customer service from Hannah. Smile works WITH small business - not against which is amazing these days. Appreciate all you guys do!

Cole was so helpful as we had to reset our system due to an update with our loyalty program. He walked me through every step of the way and assisted, which we appreciate as busy small business owners.

Customer support has always been quick to respond and help us out over the years. Thank you Andrea!

Had an issue during setup importing points. Karen, Angie and the service team responded very quickly and helped get it sorted. Thanks!

We've been a Smile and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to Angie. She was kind, patient & responsive and was finally able to resolve the issue for us. Angie gets 5 stars.

I've been using Smile for 9 years. Support is very helpful and easy to contact when needed. Thanks, Erin!

Thanks Smile, very useful for Shop Santé and Brandon gives an amazing service!

Just getting started with the app in my shop, so far so good. Appreciate a starter level for smaller, small businesses. Leaving a 5-star rating for Shelby a live chat representative. They assistance me with some questions I had before even signing up for the service, and followed up with me a few days later to see how everything was going. It took me a while to reply and then they followed up AGAIN, to make sure things were good. Really appreciated them taking the time to follow up and making sure I was in a good place with the app.

Very friendly and helpful. Very efficient in resolving my issue. Good product knowledge.

Ich hatte ein Problem mit meinem Code und die App wurde mir nicht in meinem Shop angezeigt, obwohl sie aktiv war. Durch die schnelle Problemlösung durch den Kundenservice (Ezra Alamsyah) funktioniert jetzt alles reibungslos!

Not recommended at all. This app is just such a "pay-to-win" app type.. They have a really basic personalised points program, which does not allow you to make any little modification. In my case, I reached out the max capacity of the starter plan and started considering upgrading to the 199€ / month, but wanted to see how a couple of new things would work inside of the app first. I found out you can't even access your app with all your customers points and information if you don't pay the upgraded plan in advance. I talked with customer support but, in their words: "they cannot do anything bc I maxed it out my plan" I am very disappointed with this greedy policy they work with, and now I am looking for another options.

We’re new to loyalty apps, and setting Smile up has been simple and intuitive. But what really stands out is the customer service responsive, thoughtful, and genuinely helpful. That alone makes it worth using.