Smile: Loyalty Program Rewards

Feb. 6, 2025

We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.

Feb. 14, 2025

Seems to be a powerful app.Great support form Jade to help me understand the app

Feb. 6, 2025

Helped me fix it

Feb. 4, 2025

This app is exactly what I wanted to use! Very simple and great value for small business! Love it!

Feb. 4, 2025

So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site. I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by giving them X points if they sign up to the scheme - which would in turn entice more people to sign up - and I didn't have time to engage with the live chat so just left my message and email address and shortly after a real person emailed me back with the step by step solution to my query which is pretty good going in my experience - plus it worked which is the main thing :)

Feb. 4, 2025

A great app with a great team on hand to help!

Feb. 3, 2025

Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I

Oct. 22, 2025

Support was great! Appreciated not just the response, but the relevant help articles to support the conversation. Always a help when I need them!

Dec. 13, 2025

Customer service has been exceptional, superb service, and from past months, lots of improvement have been seen. We just loved the overall constant changes and improving ui design.

Feb. 1, 2025

Jan. 31, 2025

I needed a bit of extra help getting Smile back up and running after migrating from BigCommerce to Shopify. I received the best service I've ever experienced from an app's team! High quality instruction, prompt attention, and really friendly folks. My thanks to Hannah, Joana, Shelby, and Lynn!

Jan. 31, 2025

Mir wurde super geholfen und sie war mega nett und zuvorkommend

Jan. 31, 2025

Mise en place facile, support réactif et clair !

Jan. 31, 2025

Love this platform....super functional and love the VIP Tiers. Great Customer service too!

June 3, 2025

Excellent service. Efficient and friendly. Many thanks.

Jan. 30, 2025

April 3, 2025

I would love to thank Angie, Shelby and Karen for all of their hard work in assisting me with an issue regarding smile rewards redemption. It is so refreshing to see the teamwork between associates to keep the ball rolling toward an efficient and timely solution. I have never been let down when asking questions- they always have an answer. Congratulations on such a stellar team. Sincerely, Meredith Pure Placid Store Manager

Jan. 30, 2025

We used the Smile Rewards app for about 4 years and it does what it says. No complaining about that. In these 4 years we hade some steep price hikes releated to what each abo tier can do. Initially the free tier had no order limits. You got less possibilities, but you did not pay. Then the next tier was 29 Dollars if I remember right. Now it's 49 Dollars with a limit of 500 monthly orders and if you overstep by 1 order you aren't able to access your clients data anymore. The only way is to pay the next tier (199 Dollar, great scaling btw) or to wait the next month and hope the order quantity goes down again. We found a great alternative with less money and more features.

Jan. 29, 2025

Hele snelle en fijne service!

Jan. 31, 2025

A winner for customer service alone! The functionality is all there, whats not to like!