Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,526
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Jan. 5, 2024
Its amazing. It has great features. Most importantly it has wonderful UI. It works very well with our Shopify store, allowing us to provide great loyalty and rewards program to customers to enhance their experience and helps us retain the customers as well. Additionally I would like to thank Smile.io customer support team, specially Joanna, for their prompt response and resolving my issue instantly.
We really appreciate your review - thank you! So glad that you think the UI and Joanna are great, we do too!
Jan. 15, 2024
The support for smile is always amazing. Lisa was a lot of help today and very responsive with all my questions as I am new to this app extension!
WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with. Cheers The Smile team 🤩
Jan. 4, 2024
Love this app. customer service is very helpful also. Would recommend.
Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Jan. 4, 2024
by far, I think the app is good to use
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Jan. 4, 2024
The customer support is fantastic and what I might not have picked up on or understood in the helpful videos, can be further explained in a customer support chat!
Using app
About 2 months
Total reviews
1
Average rating
5.0
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Jan. 4, 2024
Very easy to get set up and running, and start to see customers engage. The most important piece of any app is the support behind it, and the Smile team is super responsive, friendly and knowledgable about how to implement and apply best practices so it works from a technical perspective and performs for the business. It's been a pleasure working with the team!
We are so grateful 🙏 to have you as a merchant and really appreciate your kind review. 💛 Please reach out if we can help with anything else. Cheers The Smile Team 🤗
Jan. 4, 2024
We have used Smile for ages now, its a good app and customers love it. We use it instore and online with great success. Customer support is always speedy and great!
Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Jan. 4, 2024
Smile has excellent customer support - the team there, especially Brandon and Hannah were instrumental in helping us make the switch from BigCommerce over to Shopify - they are super knowledgable and friendly - Highly Recommend
We're so glad to hear Hannah and Brandon were helpful when you contacted us for help! It's our pleasure to assist 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Jan. 4, 2024
Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on. Cheers Joana - The Smile Team
Jan. 3, 2024
We have been using the app for a few years, and have not had any problem. It has all the functions needed for a points royalty program.
Thanks for the kind words about Smile and our support team! We're so glad that you've chosen to be a merchant of ours for so long. Cheers to many more 🥂 Yours in Loyalty, ✨ The Smile Support Team
Jan. 3, 2024
Very good app experience, it can meet my requirements, and the customer service team is also actively helping me solve problems.
Thanks for taking the time to leave us a review! So glad to hear that our support team was able to quickly resolve your issue 🤓 We'll be here if anything else comes up! Yours in Loyalty, ✨ The Smile Support Team ✨
March 1, 2024
Unable to customize what you want to earn point by customer. After several enquiries, they only provide you an unfeasible solutions, and do not want to optimize the common features. Mar 1, 2024 updates. Offered an acceptable alternative to show product page pts.
Hi there, Thank you for taking the time to share with us your concerns. I will follow up directly with you over email to understand exactly what you want to do and explore other possible solutions. - Sarah and the Smile team
Jan. 3, 2024
Easy to set up and the price is right!
Thank you so much for your review, we really appreciate your kind words. Cheers Joana 🤩
Jan. 3, 2024
The overall experience has been fantastic. The interface is user-friendly, making it easy to set up and manage loyalty programs for my customers. The app's features are well-designed, and I appreciate how seamlessly it integrates with my business operations. Moreover, the team support has been exceptional. Anytime I've had questions or needed assistance, the Smile app team has been quick to respond and provided helpful solutions. Their dedication to customer support has truly made a positive impact on my experience with the app. I highly recommend Smile for businesses looking to implement a reliable and effective loyalty program.
Thank you so much for taking the time to leave this amazing review and for all your kind words about Smile and our team 💖 We really appreciate it!! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Jan. 3, 2024
customer service is 10/10! Today I reached out and received a very quick and helpful reply from Lisa! Thank you so much
Thank you so much for taking the time to leave this review! We're so glad to hear that you had such a great experience with Lisa 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Jan. 3, 2024
My technician Lisa was able to answer my question in a prompt and timely manner. Thanks!
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Jan. 3, 2024
Super fast and friendly customer service. Solved my issue immediately!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Cheers, - Smile Team ✨
Dec. 30, 2023
bester service dankesehr
Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶 Yours in Loyalty, ✨ Smile Team ✨