Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,158
chart
#76
All reviews
Review RSS Feed
Jan. 21, 2025
Great app and our customers enjoy how easy it is to collect and redeem their rewards. It's fun to customize the features. Appreciate the excellent customer service as well.
Thank you for leaving this lovely review! We love that you're enjoying creating a custom and on brand loyalty program for your customers :)
Jan. 21, 2025
Fast response to my issue.
Thank you for taking the time to leave this review. We are glad your issue was resolved promptly!
Jan. 21, 2025
Le service client est super rapide et efficace. Nous avons des réponses précise afin de répondre à nos intérogation.
Merci pour cette belle critique. Nous sommes heureux de voir que vous avez vécu une excellente expérience avec notre équipe !
Jan. 21, 2025
Unacceptable Customer Service and Unfair Subscription Policy I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service. What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing the app didn’t meet my expectations, I canceled the subscription within an hour to avoid being charged for the next cycle. To my surprise, all the paid features were immediately revoked, and I was denied access to the app for the remaining 29 days—despite having already paid for the full month! To make matters worse, Shelby, who appears to be in customer service, seems completely uninterested in providing any real assistance. Why have someone in customer service if they are not willing to do their job? Her lack of concern and unwillingness to help only adds to the frustration of dealing with this company. This practice is unacceptable and misleading. I PAID FOR THE MONTH and should be entitled to use the service for the entire duration, regardless of when I choose to cancel. I expect a resolution to this issue immediately.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Jan. 20, 2025
We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Rápida y excelente respuesta ante un inconveniente
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things. It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I don't think we are able to do that. Our customers are happily using their rewards!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Happy with Smile's customer service. They always come back to me quickly and offer a good solution.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 17, 2025
Great customer service with prompt response! App has been easy to use so far!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 17, 2025
Good customer service
Thank you so much for taking the time to leave this rating! We really appreciate it 💖
Jan. 16, 2025
Works well, customer service has been great. Customers love it!
Thank you so much for the lovely review! It’s always our goal to provide the best service possible, and knowing we’ve met your expectations truly makes our day. If there’s ever anything else we can do for you, don’t hesitate to let us know—we’re here for you! Lynn- Smile Team✨
Jan. 16, 2025
Cole did a great job tuning up our Smile account and taking our program to the next level. It's working well for us with Recharge and Shopify.
Thank you so much for the 5-star review! 🌟 Your kind words mean the world to us, and we’re thrilled to know you had a great experience. Smile Team✨
Jan. 16, 2025
Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Jan. 16, 2025
Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.
We smiled reading this review! Thank you so much :)))
Jan. 16, 2025
Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!
Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!
Jan. 15, 2025
Great product. Thank you team!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 15, 2025
Excellent customer service. Shelby is always very helpful.
Thanks so much for taking the time to rate us 5 stars! 🤩
Jan. 15, 2025
great app, great support
Thank you so much for taking the time to leave us this review 💖 If you need any help, please do not hesitate to reach out 😊 Smile Team ✨
Jan. 15, 2025
this is really good app to incentivise customer for being a brands loyal customer.
Thank you so much for taking the time to leave this review! We really appreciate it 💖